same thing happen to me last week.
my fiber cable putus because hit by garbage truck.
call them and they responded quite fast.
today called, esok TM technician datang repair.

luckily my backlane is not accessible to any kind of motorised vehicles

then did u pay for that?but that tm guys installer also quite lazy....he lazy to put high abit...so he just simply 45' from tiang terus pull in my house...those lori or rubbish lori sure kena 1..zzz

Thanks. tried it but not working.
will call them after work when i get home today.

no need to pay.
looks like same case as me.
but when the technician datang to repair, I ask him to reconfigure the cable to the roof then only pull down, instead of 45' now 90 '.
confirm ok.

using google dns + premium acc file factory

Part of the T&C from Maxis Fiber internet...


6. You accept and acknowledge that Maxis reserves the right to leverage onto your residential WiFi modem to cater to the Maxis Hotspot service which may be accessible by the general public who are subscribed to the service. The Maxis WiFi Hotspot service does not increase your available bandwidth and will not impact your internet quota nor will it cause degradation of the Service performance, security or risk issue

There is no such waiting time, mine worked on the spot.
The 24 hours wait was a lie to deceive you to sign the job sheet so that he can cabut and leave the problem to you and Maxis.

This post has been edited by aeiou228: Jul 17 2012, 11:21 AM

So we need to make sure the phone works before the TM & Maxis Engineer leaves the premise

supposedly yes. Coz its stated in the checklist of the installation form.

If you sign the job sheet, you set them free and the responsibility is therefore transfer to you to follow up the blunder.

This post has been edited by aeiou228: Jul 17 2012, 11:32 AM

Mine can call out and receive call

I did my installation yesterday too, and the phone is not activated, the installer did show me his email from his team leader saying that Maxis VOIP is currently down.

And until this morning, I still have no luck with the phone.

bro, can you clarify this? you mean you can make/receive call using a non-voip phone plugged to the phone 2 port if the huawei ONT? no setup needed?

But my voip was working yesterday and this morning.

I must call maxis cs then...

any of you guys signed-up for the free musicunlimited?

got my account today and can't find any free songs as mentioned... it costs RM3 per song

anyone of you guys can get free song? if yes, how to search in the musicunlimited portal?

Good question, never tried...

may i know if that cable from tm broken...they will change a new 1 or just samsung and use again?

It was plug into phone port 2 of Thomson router. Just plug in no need setup . Both aztech and old tm phone working. I try Panasonic dect phone it working too.