how do they justify the exchange for high priced model though... lol ..
if they were to exchange it for a model that is priced the same as what you paid when you bought your laptop then its different story...
what a stupid and messy rma servicing department

I could say that Asus has the worst customer service team and very bad warranty claims management. Sent my notebook to them for RMA and after 9 days, not a single call were answered by their service centre. When I called their hotline, their customer service doesn't seem to know whats happening with the status of the repairs other than saying that it is under process. And they keep telling me that the notebook is under diagnosis. 10 Days of diagnosis for a hard disk failure? Wtf are their technicians morons?
Im really dissapointed with this kind of service by Asus. So for the rest of you here who are considering buying an Asus, better think again with this kind of customer service.


Just and update, As mentioned send in my notebook for RMA since 5/5/5014 and until now after countless calls to


1) ASUS CS HOTLINE - Foreigners picking up calls and have no idea of the status of the Repairs, Keep telling me to wait.

2) Service Centre In Lowyat - Never Picks up calls

3) ASUS Facebook - Promised to get Service Centre People to Call me but never did

4) ASUS Online Repair Status - Still same status, Under Repairs Since Day 1.


Been given the runaround and nobody seems to be bothered to attend to your case doh.gif


Im appalled by this kind of customer service. shakehead.gif



This post has been edited by TOMEI-R: May 23 2014, 04:53 PM

i sent my Mobo for RMA, waited 3 months~~ :drool

Glad to have you on board bro..

Yes that's right, don't bother emailing them or call them. Get to tribunal straight, then let them deal directly to Asustek themselves. At least that's what I've done..

I hope my family's Asus Transformer Prime won't spoil

Is this Transformer T100? If it is, I saw some complaints at their Asus Global facebook page...

No...I dont want to be on board bro. Thats my work notebook and Im stuck right now. Really regret buying ASUS. No more ASUS for me from now on.

Does it help to be present in their service centre in lowyat and kick up a fuss there?

This post has been edited by TOMEI-R: May 23 2014, 07:01 PM

Hahaha just joking bro.. Yeah, please spread the words. Make no one be the victim of Asus again..

No point, they'll just buka laptop, key in your RMA no and tell u same shit like what you can see from the RMA repair enquiry.. If you ask him to pressure technician, he will say they are some where else, because they sub out the repairs to 3rd party..

I met a guy send in for repair for 6 months edi also never get back his laptop, halfway he requested not to repair it any more and send it back to him also he waited god knows how long...

But... You can still try...

This post has been edited by houjiji: May 23 2014, 07:05 PM

Sometimes I figure the best way to really burn Asus is this. Collect as many pending cases as we can. Write down all the stories, record all the telephone conversation, then we straight away do press conference.

Imagine what Asus would say or do if the headline reads "Don't Buy Asus! Very Bad Service". That will burn them.

Another way is to stalk their FB page. Is there any other method or channels we can complain to or something?

That'll be too much hassle and provided you have that much time..

My friend, that'll be useless.. They have not responded to a single complaints in Asus Global, Asus Malaysia (can't post on their wall), Asus India and etc.. Don't bother to find ways unless you've been contacted by the right department from Asustek Malaysia..

I do have the Customer Care Specialist's no. but I'm afraid without going through proper procedure, he will not, and cannot do much for you also as they have not gotten instructions from their superior and what not..

My suggestion to you, go to http://www.nccc.org.my/ NCCC, complain there, wait for them to follow up with you and you follow the proper procedure. Asus have no balls to deal with people that have reported to tribunal. Hence your case will be somewhat solved a lot quicker..

Hope that helps..

You don't actually need 100 complainant to come forward. Just a pc with probably 5 people, with the others giving written permission to let the 5 do the press conference.

Probably the only way left to get Asus to actually do something.

So, I had decided to buy an Asus gaming laptop G750JX......

after seeing all the complaint in this thread, should I continue with this purchase? I do love this laptop model but don't want to go through all those hassle if (touch wood) anything happen to my laptop.......

DO
NOT
BUY
ASUS!

Just buy it, then you will be on boat with people here. Haha.

BTW, you can consider Illegear RS-17 Evo and Alienware 17, these are the current twin fans gaming laptop which also provide good warranty service.

so now , i am having problems with my Asus Laptop , i am wondering anyone here knows frens or forumer that are working as technician inside lowyat service center ? maybe can smooth/speed up my warranty claiming ?

[i remember some time ago i read some forumer comment "if want send to asus service center find xxxxx , they work as technician , can help faster" this kind of post]

Good luck to you bro. Laptop still under warranty?

I don't think that will make any difference since the technician friend u are referring to, is technically not your personal friend. Why would you think he would help u? Unless u belanja him/her kopi lah haha..

This post has been edited by houjiji: Jun 9 2014, 03:44 AM

Maybe got some ppl kind help ppl one ma
i really saw comment like if anyone want send warranty i can help like this

btw if minor issues like replace a bluray drive + cleaning dust reapply thermal paste , can i request for same day collect since its easy job ?

Yes under warranty until september .

Haha good luck in finding then..

I highly doubt they'll be able to deliver it at the same day as I was always told their technician is always in a "far far away land". Hence sending your laptop back and forth will take at least.. 1 week few months?

If they say yes, I doubt they'll deliver on time also. They'll make empty promises, let you wait for nothing, whole day merayau-rayau in lowyat wasting time, then when u go and collect they'll ask u to come a week after or later.. Usual lah dealing with them really...

Wa warranty ending so soon? Then better go get it replaced quickly, but be prepared that it may not come back in 2 weeks time lah yah.. Think of a backup plan first if the laptop is for work..

This post has been edited by houjiji: Jun 9 2014, 09:49 AM

Asus product really lousy ...

This post has been edited by arc x: Jun 9 2014, 10:36 AM