What I learnt after purchasing Asus product, is to follow every damn thing on your own. Take own initiative and chase them as they will just shake leg in the office hoping you will forget it.

Try emailing them using the CS's email on your RMA receipt to follow up. If you send in @ lowyat service centre, don't bother to call the "COLD" line because nobody will pick up. Even if they do, they will just say "we will follow up" but in the end no news. 

Been there, done that. 

Erm, if you read my previous post, my case for my Vivobook S400CA is still ongoing. 8 months edi, ding and dong here and there and I'm more fed up then you. My brand new unit still got same shit, but this time more shit on it. The CS whom I contacted at Asustek resigned some more.   

1 week+ is okay la tbh, if 1 month+ edi u have to chase edi because sometimes they need to ship the parts from Taiwan in order to repair your device.

You know why? Bcs i think they dont have production plant in Malaysia, all of them just send back to Taiwan to replace, shipping already take at least 1 week, then we users wait until bones left. Same thing goes to MSI and Gigabyte, if anything rosak, prepare for 1 month fight.

Not just Asus, I have come acrossed some cases posted on MSI facebook, regardless of what issue, they also need to ship the parts from or send back to Taiwan or China factory. This is sad to hear but it is true like most of the cases. You notice that in those Asus, MSI and Gigabyte especially warranty section, I never heard warranty extension, upgrade etc before, may be they have, but at least I can assure MSI dont provide. Meanwhile, Lenovo, DELL, Illegear and (Toshiba??) provide warranty upgrade service also. So, that is the difference.

Regarding the complaint part, may be only a small portion especially lowyat forumers but not other customers, other customers who buy without go through lowyat forum are not aware!! Plus, good price and stylish design always attract female customer whom are even not aware of, mostly they just go in, good looking, pay money then that is it.

Typical Asus warranty, i kena many times before.

Check your RMA status, call them, email them. Do everything you can to annoy them so that they will revert back to you.

Then ah.. No choice but to wait edi..   

Hi, i owned one but is 2011 model.. k40 if not mistaken.. serve me well, maybe just lucky cos no heavy usage. Like the fan design behind keyboard.

Im actually plan to purchase 1 cos of my previous experience. Keen on MSI but after view this thread.. .
Still im supporting them. Just warranty messing up am i right?

Welcome aboard the ship bro.    I am also still waiting their Customer Care Specialist to return my call which I called about 14 days ago. Next Monday he will let me shoot gawgaw, no face given any more as my case has come to the 9th month edi. 

Or they were trying to shut you up and the 16gb is the only mobo on hand that they can use to settle your case. 

Well, at least its settled 

They want you to buy their product again mah.. Coz if spoilt, you get free upgrade hahaha! 

But now I hope my new X-series spoilt. 

Because if it does, I will request the most expensive, Asus's best quality and selling fast laptop which is the RM4k+ zenbook, if they let me exchange it, I will sell it and change Apple Mac Book Air ngek ngek..