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Enquiries/Recommendations ASUS BAD WARRANTY SERVICE, DO NOT BUY ASUS!!
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pandera999
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 May 9 2014, 01:51 PM
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QUOTE(houjiji @ May 9 2014, 11:05 AM) Thank you sifus for your reply. So do you think it's okay if I request to exchange for the 450LD-WX105H then? I'm trying to be reasonable and fair for both party now. The 450LD-WX105H currently priced at RM2499, while I paid for my problematic S400CA for RM2299 back in July 2013. I believe RM200 upgrade is nothing to a big company like them. If they refuse for the refund and my exchange unit, I will have no choice but to let NCCC deal with them directly for the 2nd time.. customer always right. remember.  QUOTE(houjiji @ May 9 2014, 11:35 AM) This will be my first and last Asus. Will not even recommend to anyone else in future. The CS have just replied and said that the A450LD-WX105H is available for exchange for my problematic S400CA. Hope my nightmare ends here once and for all. Really terrible dealing with them as I always have to follow up by myself. "World's fifth-largest PC vendor by 2013" according to wikipedia? Pui.  it is largest. but nowadays. brand doesn't mean so much.. try look at product specs too.. then lastly compare with money. quality hardware vs $$. choose the best will give u satisfaction  |
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shin2l
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May 9 2014, 02:25 PM
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QUOTE(houjiji @ May 9 2014, 11:35 AM) This will be my first and last Asus. Will not even recommend to anyone else in future. The CS have just replied and said that the A450LD-WX105H is available for exchange for my problematic S400CA. Hope my nightmare ends here once and for all. Really terrible dealing with them as I always have to follow up by myself. "World's fifth-largest PC vendor by 2013" according to wikipedia? Pui. Similar experience but nothing to do with Asus, it is about Logitech Wireless mouse, twice malfunction on USB receiver within 1 year, willingly to pay extra to upgrade as I need to use mouse immediately. Plus, warranty refreshes to 3 years, haha. Overall, Logitech Malaysia distributor is good. |
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houjiji
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May 9 2014, 02:28 PM
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QUOTE(pandera999 @ May 9 2014, 01:51 PM) » Click to show Spoiler - click again to hide... « customer always right. remember. it is largest. but nowadays. brand doesn't mean so much.. try look at product specs too.. then lastly compare with money. quality hardware vs $$. choose the best will give u satisfaction Customers are not right all the time one lah. But in my case, I am definitely the one that is right here.  |
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houjiji
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May 9 2014, 02:32 PM
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QUOTE(shin2l @ May 9 2014, 02:25 PM) Similar experience but nothing to do with Asus, it is about Logitech Wireless mouse, twice malfunction on USB receiver within 1 year, willingly to pay extra to upgrade as I need to use mouse immediately. Plus, warranty refreshes to 3 years, haha. Overall, Logitech Malaysia distributor is good. Logitech mouse then nvm lo. Buy new one aje.. But laptop leh, RM2000+ gadgets. No way to tolerate.  |
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Ben Tuffler
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May 9 2014, 03:42 PM
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ASUS is blacklisted for nowdays due to is laptop quality problem.
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houjiji
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May 9 2014, 03:44 PM
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Macam-macam excuse this guy gimme. Before that he say A450LD-WX105H (white) is available for exchange. Now tell me no stock and ask me is it okay to take the WX104H (red) one?
This time I will ask for Zenbook edi, diao.
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shin2l
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May 9 2014, 04:35 PM
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QUOTE(houjiji @ May 9 2014, 02:32 PM) Logitech mouse then nvm lo. Buy new one aje.. But laptop leh, RM2000+ gadgets. No way to tolerate. Mouse not cheap leh, at least RM200+, consider very good already, but I have no luck. But for laptop, if you are worry of after sales service, you should consider DELL, if not, Taiwan manufacturer quality still cant rival or only "made for US region" is decent quality. |
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fireballs
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May 9 2014, 04:40 PM
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damn.. i am buying t100 ler
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pandera999
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May 9 2014, 11:49 PM
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i plan go for MSI/Hp/Lenovo. depend with spec. but MSI seems good  |
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ZRong223
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May 10 2014, 12:07 AM
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I wonder, if their laptops are "like that" bad, what about their hardware like graphic cards?
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houjiji
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May 10 2014, 10:52 AM
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QUOTE(shin2l @ May 9 2014, 04:35 PM) » Click to show Spoiler - click again to hide... « Mouse not cheap leh, at least RM200+, consider very good already, but I have no luck. But for laptop, if you are worry of after sales service, you should consider DELL, if not, Taiwan manufacturer quality still cant rival or only "made for US region" is decent quality. Oh, thought you referring to those RM50-RM80 mouse cause I have a few of them and they lasted me more than 1 year also no problem so far.  Yeap, Dell will be a better choice. But currently I do not have much choice left as I am dealing with Asustek Malaysia directly now. Replacement will be a lot easier to get compared to refund which will jump to a lot of departments and the whole process may take forever considering their service level. QUOTE(pandera999 @ May 9 2014, 11:49 PM) » Click to show Spoiler - click again to hide... « i plan go for MSI/Hp/Lenovo. depend with spec. but MSI seems good Get Dell bro. QUOTE(ZRong223 @ May 10 2014, 12:07 AM) » Click to show Spoiler - click again to hide... « I wonder, if their laptops are "like that" bad, what about their hardware like graphic cards? Hardware is depending on your luck bro. Keep your finger crossed... This post has been edited by houjiji: May 10 2014, 10:56 AM |
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pandera999
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May 10 2014, 11:03 AM
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QUOTE(ZRong223 @ May 10 2014, 12:07 AM) I wonder, if their laptops are "like that" bad, what about their hardware like graphic cards? sometimes, software also influence the prob QUOTE(houjiji @ May 10 2014, 10:52 AM) Get Dell bro. duwan Dell.. get electric shock many times..  accidentally touch the head.. get electric shock.. other brand seems ok.. safe a bit |
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shin2l
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May 10 2014, 04:04 PM
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QUOTE(houjiji @ May 10 2014, 10:52 AM) Yeap, Dell will be a better choice. But currently I do not have much choice left as I am dealing with Asustek Malaysia directly now. Replacement will be a lot easier to get compared to refund which will jump to a lot of departments and the whole process may take forever considering their service level. Good luck for your battle  By the way, US/Europe region seems praising ASUS laptops for every review. ASUS already receives high ratings few times, just the after sales services in Malaysia. QUOTE(pandera999 @ May 10 2014, 11:03 AM) duwan Dell.. get electric shock many times.. accidentally touch the head.. get electric shock.. other brand seems ok.. safe a bit DELL or Lenovo or Illegear should be your option as they cover accidental damage in their warranty upgrade. Illegear should be okay for you, just the 3 yrs warranty upgrade is expensive, DELL at least has discount for 3 years..... |
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houjiji
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May 10 2014, 05:24 PM
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QUOTE(shin2l @ May 10 2014, 04:04 PM) Good luck for your battle By the way, US/Europe region seems praising ASUS laptops for every review. ASUS already receives high ratings few times, just the after sales services in Malaysia. Thanks, keeping my finger crossed now.  Yeap, that's why I buy Asus. International laptop reviews all say this S400CA how good lah, this and that. But when I search youtube now, I found many people taking videos of the same problem I'm having now. What a brand with such slogan: "Inspiring Innovation. Persistent Perfection". Inspiring enough to let me think twice before buying their products now.. |
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jie88
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May 19 2014, 11:55 AM
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so.. finally.. after N years of waiting ... Asus finally done my RMA .. i feeel like its totally a legit reason for me to cry...
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houjiji
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May 19 2014, 03:02 PM
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QUOTE(houjiji @ May 8 2014, 02:46 AM) » Click to show Spoiler - click again to hide... « Guys, would need some suggestion here.. After back and forth for nearly 11 months for Asus's problematic S400CA, the Customer Care Specialist have finally given me an answer to exchange another laptop from other series for me but I'm having doubts about the option he's giving. What he is offering to me: X550LC-X0091H - current value at RM1899 What I have currently: S400CA-CA130H - what I paid for back in July 2013: RM2299 What I don't like about his offer:Huge weight difference: 1.8kg to 2.3kg No touch screen No hybrid SSD+mSATA Cheaper value laptop compared to how much I've paid for before Should I take the offer? Or reject him and ask for another upgraded version for example 450LD-WX105H considering how much of my time, effort and money wasted in this 11 months. Some follow up with my case.. So finally I've gotten them to change to X-series (X751LD-TY050H). Keeping my finger crossed hoping no more other problems will come out again.. |
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houjiji
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May 19 2014, 03:02 PM
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QUOTE(jie88 @ May 19 2014, 11:55 AM) so.. finally.. after N years of waiting ... Asus finally done my RMA .. i feeel like its totally a legit reason for me to cry... Good for you bro. Congratulation! Say no to Asus next time. |
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Acid_RuleZz
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May 19 2014, 03:26 PM
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QUOTE(houjiji @ May 19 2014, 03:02 PM) Some follow up with my case.. So finally I've gotten them to change to X-series (X751LD-TY050H). Keeping my finger crossed hoping no more other problems will come out again.. S400CA-CA130H come with touchscreen right? Why they didn't offer similar touch screen laptop but give you a huge ass 17" that they desperately trying to clear instead? And you gonna hate the battery life. Similar price though. |
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houjiji
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May 19 2014, 03:45 PM
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QUOTE(Acid_RuleZz @ May 19 2014, 03:26 PM) S400CA-CA130H come with touchscreen right? Why they didn't offer similar touch screen laptop but give you a huge ass 17" that they desperately trying to clear instead? And you gonna hate the battery life. Similar price though. Yeap. S400CA got touch screen. But I exchanged a new S400CA and the touch screen till got problem. Now this X-series is the 2nd xchange from them.. I rather not have any touch screen edi as I think their design is not mature enough to do touch screen stuff.. The X-series was requested by myself actually.. Good for me to do design work + coding in the office with the bigger screen.. Market price for this is RM2899 o, my S400CA is priced at RM2099. So they paid extra for my petrol and time wasted on my side loh.. Quite a good del la i think.. But if this unit still got problem, I will request for the most expensive Zenbook that cost around 5k edi.. This post has been edited by houjiji: May 19 2014, 03:45 PM |
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stille nacht
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May 20 2014, 12:30 AM
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Getting Started
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Okay... this thread helps me a lot... thank you guys for the testimony... Goodbye ROG laptop....
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