next time when RMA, need to wear SMART and proper attire so that you look RICH and Lengchai

haha, sorry misunderstand your point. But if we wear smart and rich-look, they sure serve us well. Haha

Do you know SKYPE phone activation? Maybe you can use this method and after successful activation you use a software called Advanced Token Manager to backup your key status, each time when you reinstall windows you can activate it without online activation.

You know why? Bcs i think they dont have production plant in Malaysia, all of them just send back to Taiwan to replace, shipping already take at least 1 week, then we users wait until bones left. Same thing goes to MSI and Gigabyte, if anything rosak, prepare for 1 month fight.

Not just Asus, I have come acrossed some cases posted on MSI facebook, regardless of what issue, they also need to ship the parts from or send back to Taiwan or China factory. This is sad to hear but it is true like most of the cases. You notice that in those Asus, MSI and Gigabyte especially warranty section, I never heard warranty extension, upgrade etc before, may be they have, but at least I can assure MSI dont provide. Meanwhile, Lenovo, DELL, Illegear and (Toshiba??) provide warranty upgrade service also. So, that is the difference.

Regarding the complaint part, may be only a small portion especially lowyat forumers but not other customers, other customers who buy without go through lowyat forum are not aware!! Plus, good price and stylish design always attract female customer whom are even not aware of, mostly they just go in, good looking, pay money then that is it.

Keep bombarding on their Facebook, Twitter etc, daily,

Make a short video, posted on Youtube, make an "Asus Sucks 1.0" T-shirt.

Call for gathering and demonstration until Asus is out of Malaysia, haha.

Notorious warranty support is a major issue, imagine when you purchase a new laptop but has some issue after few hours/days/weeks/months, then you need to send back for warranty as it is still covered. So, you need to wait for weeks/months for your laptop to come back flawlessly. Can you wait for weeks/months before laptop coming back?

Buying new laptop is like gambling, you need to pray nothing happen to your laptop, even if it happens, warranty support and service must be good to backup. Asus keep praising itself has the first or second of the least defect rate for its units, I think it is useless, when bad apple comes no one can avoid, so, your warranty support becomes so important.

You take a good care of your old laptop but this time when you choose Asus again, good luck for you. FYI, MSI is also from Taiwan, anything happen may need to ship parts to/from Taiwan. Illegear has warehouse near Kluang, Johor. DELL always has many parts to backup (bcs warranty support is the best). HP, Sony, Samsung, Lenovo dunno.

My current GT70 2OC biggest problem was USB 3.0 issue, file transfer keep disconnecting, but I solve it by myself

I also use external cooler, even lift up the cooler using book/box like a rig/platform.

If you want to maintain your laptop after 2~4 yrs, better choose those laptops with maintainance friendly, easy for you to clean dust, thermal paste, upgrade etc.

During the old time, GT70 can be RM1xxxx, but nowadays with Nvidia improved GPU, every laptop can be said gaming laptop.

Actually, this USB 3.0 issue caused me a lot of trouble, imagine you test it from Win 8 to 7 then 8.1, keep installing, keep testing, keep google, keep frustrating. You may wander why I dont send for warranty support, bcs I know this will gonna take weeks/months to inspect and may not be able to find out issue, while I can use weeks/months to find solution. I only send for warranty if there is CONFIRMED hardware issue, software? Nope, you always can solve by yourself through GOOGLE.

Thanks man

Please, you must buy from ASUS Malaysia, you will enjoy the world "greatest service" offered from them. You are their King/Queen to them, Asus Malaysia SC will let you have an "unforgetable" moment in your life.

Similar experience but nothing to do with Asus, it is about Logitech Wireless mouse, twice malfunction on USB receiver within 1 year, willingly to pay extra to upgrade as I need to use mouse immediately. Plus, warranty refreshes to 3 years, haha. Overall, Logitech Malaysia distributor is good.

Mouse not cheap leh, at least RM200+, consider very good already, but I have no luck. But for laptop, if you are worry of after sales service, you should consider DELL, if not, Taiwan manufacturer quality still cant rival or only "made for US region" is decent quality.

Good luck for your battle

By the way, US/Europe region seems praising ASUS laptops for every review. ASUS already receives high ratings few times, just the after sales services in Malaysia.

DELL or Lenovo or Illegear should be your option as they cover accidental damage in their warranty upgrade. Illegear should be okay for you, just the 3 yrs warranty upgrade is expensive, DELL at least has discount for 3 years.....

Impressive with your patience!!

Almost 1 year you have struggled with Asus, if I were you, I think I just throw the Asus laptop to them.

This post has been edited by shin2l: May 21 2014, 07:30 AM

I totally understand, keep waiting for response and updating progress are torture. At the same time, do you reflect your case to ASUS Taiwan HQ or similar? Even logging the tribunal case, if the Taiwan HQ is not aware and not giving pressure to Malaysia HQ, then it wont gonna improve the service anyway. Though it may seem useless but at least you do whatever you can as a customer.

If that is the case, so just let them bye bye lah.

I am very upset with brands that only focus on sales target, after sales service is part of the product life cycle.

Just buy it, then you will be on boat with people here. Haha.

BTW, you can consider Illegear RS-17 Evo and Alienware 17, these are the current twin fans gaming laptop which also provide good warranty service.

Now ASUS is more focus on its mobile lineup~~~~