A customer of mine just updated me that Asus refunded fully after a case was lodged to tribunal...

So, tribunal is the way to go if you can't get them to response within a timely manner!

Same goes for me..

Sent in to lowyat service centre 3 times, found out is Asus's built problem > 1st Tribunal > 2nd Tribunal > 1st laptop exchange > same prob > 2nd laptop exchange > now

But whole process is a torture, 10 months+ in total ding dong here there..

Impressive with your patience!!

Almost 1 year you have struggled with Asus, if I were you, I think I just throw the Asus laptop to them.

This post has been edited by shin2l: May 21 2014, 07:30 AM

Hahaha I'll take that as a compliment.. It's my company's laptop, so in order not to lower productivity, I cannot afford to send in the laptop allowing them to ding dong with the refund within their account department for god knows how long. If I can, I wish I can throw my 17' big ass laptop now to Asus's CEO's face in Taiwan..

Whole process near to 10 months but most of the time I am waiting response from tribunal and Asus. I actually waited 3 months + for tribunal's first respond because they moving to new office, so land line not working and no one to entertain my emails..

In short, whole process is a torture. The so call "customer care specialist" not so specialist at all. Everything I have to call him personally using my hand phone to follow up. I believe I'm the specialist here not him..

This post has been edited by houjiji: May 21 2014, 09:05 AM

I totally understand, keep waiting for response and updating progress are torture. At the same time, do you reflect your case to ASUS Taiwan HQ or similar? Even logging the tribunal case, if the Taiwan HQ is not aware and not giving pressure to Malaysia HQ, then it wont gonna improve the service anyway. Though it may seem useless but at least you do whatever you can as a customer.

Nah, no point letting them know also as it involves too many parties edi. I believe they should be able to see clearly at their Asus Global facebook page, complaints all over the world.

From Malaysia, Singapore to India but they never, ever responded to any of them. Since they want to rot, let's make them rot lah.

What is the matter with ASUS? Haven't they learned already with all the complaints?

I think the rot starts all the way up from the top, that's why they couldn't be bothered to improve.

Let me tell you, they won't learn. Anyhow they can cheat the normal people out there, but not me and anyone around me. I will stop them from buying Asus products. From smartphones to hardwares.

According to Wikipedia:


Pui pui pui pui pui pui pui pui pui pui pui.

But after sales is last for sure.

This post has been edited by houjiji: May 21 2014, 02:35 PM

If that is the case, so just let them bye bye lah.

I am very upset with brands that only focus on sales target, after sales service is part of the product life cycle.

Same here. If you sell a lot but you never give consumers a peace of mind, then might as well you don't sell right?

Much patience you have.

Too much brain cell dead too..

Just an updated , so they upgraded my SoC mobo on my tablet from 8gb to 16gb .. i think because i complain to them that i have wasted a lot of my warranty time just because your guys cant fix the problem and its unfair to me ..
will i still ever buy an asus product ? hell no .

Or they were trying to shut you up and the 16gb is the only mobo on hand that they can use to settle your case.

Well, at least its settled

yes.. thats what i thought ..
but i dont think there is any other thing i can do..
i ve complain my case to every place/one i can think of , just that they dn gv a fuk about it ...
anyhow i felt i m d lucky one because have u seen how many unsolved cases left there for months ...

yes thats what i thought , just dun buy asus product next time .. lol
be wise , think twice

They want you to buy their product again mah.. Coz if spoilt, you get free upgrade hahaha!

its like rolling a dice ...
i dont wan to follow your foot step
hahahaha

But now I hope my new X-series spoilt.

Because if it does, I will request the most expensive, Asus's best quality and selling fast laptop which is the RM4k+ zenbook, if they let me exchange it, I will sell it and change Apple Mac Book Air ngek ngek..

This post has been edited by houjiji: May 23 2014, 04:35 PM