BD-rom is quite a major prob for me IMO, but thinking that laptop might MIA for more than a month...

Asus yes, lenovo I have no idea..

I brought my Asus ME400CL on 19/04/2014.After testing it on same night,I find out that touch screen not respond and system freeze while I run windows update or running an application for several minute.so I decide to reset the windows.after I reset windows,same problem again.I decided to sent in to service center in plaza low yat on 05/05/2014.after 2 weeks,is ready to collect.they told me they replace the screen and touch panel.i tested on the spot,the screen respond fine,but I dint test whether the windows will freeze after sometime.I found out same night and decided to reset the windows again,same problem occurred.this time I decided to call Asus Pickup and Return Service on 12/06/214.I nicely put the tablet back to the Asus original box and wrap it with plastic.GDExpress come and pickup on next day.Today I received the tablet inside a box but without my original box that I send in and the same problem happen again.it seems that their technician just reset the windows and just a few touch on the screen,then they assume job done.

This is the way Asus works.. But if I were Asus, this is what I'm gonna tell u in a Asus's Taichi Master way:

We have done whatever we can for the touch screen issue as we have replaced the touch screen panel for you. (replaced or not you also don't know because they like to bluff) The rest of the software stuff, you gotta call up Microsoft and wait for an explanation from them. Windows 8 is not under our control.... etc etc etc..... About the box, are you sure you send in the box also?! Our people here said they confirm never receive your device in a box woh. (people from the service centre are liars.. they promise you something, but never commit. This guy call Mahadi from lowyat service centre promised to post an unreturned receipt to me by SMS, saying will post back tomorrow. But wait 1 month also no action and he quit edi now, GOOD FOR HIM! )

This is the kinda shit answer the support level will give you in an unprofessional way. Especially those guys from the service center..

The level of frustration for me on Asus is endless as I've been dealing with them up and low, with their support level, to their Customer Support Expert level, and I can tell you the experience is BAD...

This post has been edited by houjiji: Jun 23 2014, 09:34 PM

They outsourced all the work to others unprofessional

Service/repair = Vital Computer
Asus pickup and return service = ScanPrint Services Sdn.Bhd.
Courier service for pickup and return service = GD Express
Asus tech support English/Malay = Indonesian in PJ

For me at least I appreciate Acer.maybe the quality is not good but their technical support all handle by highpoint service network sdn. bhd. which I can track easily,not like those Indon accent tech support

This post has been edited by amaze01: Sep 4 2014, 02:47 PM

Yes correct, everything outsourced to highest businessman who pays the most to get it's name, ASSus..

Hoho, thanks bro for the additional info.. Never called their tech support before as I know they are the first level support officer whom cannot do shit for anyone other than asking you to send in to the service center.. Have you tried calling the lowyat's service center? Their number exist but people around the phone doesn't.. No matter how many times you call, everyone in the service center will suddenly disappear..

This post has been edited by houjiji: Jun 23 2014, 10:02 PM

Before that haiz... Thinking getting Asus laptop, but the design of the laptop and service makes me look bad (although the spec was decent). Although I have owned Asus product before and none of them failed. But now I am thinking moving for Lenovo.

This post has been edited by sanderz: Jun 24 2014, 12:53 PM

Anyone experience on asus fonepad/tablet repair services? Need review.

Sorry no personal experience but when I claimed my laptop, the person next to me was complaining his Nexus7 2013 having problem within days after his purchase. Not sure how it ended but I suspect might be bad..

+1, I suppose the repair services will be more or less similar

As much as I love the new Asus phones/ tablets, I am still waiting until Asus Malaysia clears up its bad reputation

Real situation ... My company, user laptop got coffee splash in ... Sent in for warranty, the tech said all components spoilt, even include motherboard and harddisk ... After they return, I opened up the laptop, and I CONFIRM the Harddisk is accessible, helped user to backup all files ....

Reason I dont want to open before I sent in the unit is I dont want to void warranty ... BUT ... with this type of support, warranty = no warranty ...

got extra money no place to spend, go ahead and try your luck ...

Generalisation? I have a few Asus products at home and all of them are still working fine.

My friend's Dell story:
Coffee splashed into his Dell laptop on the last week of warranty period. Called technician, came and change parts on the spot without charging him extra.

Your story is totally the opposite.

From what I heard from the laptop salesmen, he says older Asus laptop got more problems but the newer ones all "better" already. Not sure which part is "better"..

You mentioned you have a few products at home, is it laptop or hardware? I think their hardware is better than their laptop / mobile devices..

I had an Asus laptop purchased in 2009, sold it to a friend in 2010 and it is still working even until today, and no warranty / repairs had to be done whatsoever. Haven't had any recent experience with Asus products as this thread alone makes me TRIPLE-think every time I'm just beginning to consider an Asus product.

This post has been edited by shockk: Jul 9 2014, 11:29 PM

From what I gathered around me before I got my Asus product, my cousin's laptop had serious problem in 2 years of usage, whole laptop suddenly kaput and in order to fix it, he have to pay RM1000+.

Even so, I still want to give Asus a chance even though my father ask me not to as he also had really bad experience with their after sales service. I insisted to get the S400CA but in the end I also ended up complaining Asus product here as well..

Don't think they're bothered with their bad reputation as if you go and see Asus India / Asus Global's facebook page, you can see the whole comments section flooooooooooooooded with lots of complaints from all over the globe.

Do they even care? Nope, they don't even give a sh******t or f***. So call "the world's fifth-largest PC vendor by 2013 unit sales" according to wikipedia.

What they care, is no. of sales and to release more products to con consumer with their "professionally designed" device that will defect in less than 3 days (like what happen to my S400CA).

This post has been edited by houjiji: Jul 10 2014, 12:08 AM

Asus lappie, hybrid tablet, graphic card, motherboard...So far so good. Design is another factor why I choose Asus products.

Few years back, my housemate's Dell's Vostro or something got some problem. Technician came and run some diagnostics and stuff. I'd say their after sale service or technical support is quite good.

Your cousin's laptop was over warranty period already, right? If yes, then most likely the charges will be high since motherboard replacement is not cheap. And also, Asus seems to make everything seem very integrated, and you can't just change individual minor parts, but whole major parts.

Correct, it was over warranty already and I fully understand the repair cost needed.

But my point to bring this out is to highlight on it's bad built quality. Not just one Asus laptop have been like this which happens to happen around me, is a few excluding my cousin's. That is why I came to a conclusion that Asus = nightmare quality + hell after sales service.

My company's old dell have been around for at least 4 years and it's still strong other than the battery of course.

This post has been edited by houjiji: Jul 10 2014, 02:06 PM

Well ... Thas the diff between Dell and Asus

No doubt S400CA design vs price vs specs is good ... but if u r unlucky, then you end up here lor

yeah, they dont care

Thats why I die die ended up getting some Asus products cuz my boss like it ... But after I collected ONE FILE of case handling and show my boss, he kinda agree, avoid Asus

My company Dell laptops, i just extend warranty from 3 years to 5 years (upon completion of 3 years warranty) ... Still good

Wow.. your company actually supplies it's employees with laptops that are more than five years old?