I could say that Asus has the worst customer service team and very bad warranty claims management. Sent my notebook to them for RMA and after 9 days, not a single call were answered by their service centre. When I called their hotline, their customer service doesn't seem to know whats happening with the status of the repairs other than saying that it is under process. And they keep telling me that the notebook is under diagnosis. 10 Days of diagnosis for a hard disk failure? Wtf are their technicians morons?
Im really dissapointed with this kind of service by Asus. So for the rest of you here who are considering buying an Asus, better think again with this kind of customer service.


Just and update, As mentioned send in my notebook for RMA since 5/5/5014 and until now after countless calls to


1) ASUS CS HOTLINE - Foreigners picking up calls and have no idea of the status of the Repairs, Keep telling me to wait.

2) Service Centre In Lowyat - Never Picks up calls

3) ASUS Facebook - Promised to get Service Centre People to Call me but never did

4) ASUS Online Repair Status - Still same status, Under Repairs Since Day 1.


Been given the runaround and nobody seems to be bothered to attend to your case doh.gif


Im appalled by this kind of customer service. shakehead.gif



This post has been edited by TOMEI-R: May 23 2014, 04:53 PM

No...I dont want to be on board bro. Thats my work notebook and Im stuck right now. Really regret buying ASUS. No more ASUS for me from now on.

Does it help to be present in their service centre in lowyat and kick up a fuss there?

This post has been edited by TOMEI-R: May 23 2014, 07:01 PM

Another way is to stalk their FB page. Is there any other method or channels we can complain to or something?