My experience with Asus service center was not a good one either. Sent in my newly bought Nexus 7 2013 for warranty claim because of dead pixel.

Sent in on 18th Nov 2013, and was promise it should be fix within 7 working days, but no news until now.

Called to Asus customer service didn't help much, they only can tell you regarding the repair status on their system saying parts shipment in progress.

They cannot even tell you the estimated time required. Every time I make a call to Asus customer service, that just simply ask you to call back in 5 working days. Hope to get my Nexus back asap.. Finger crossed..

RCMY_KL, 4th floor in lowyat plaza.

Short update, called to Asus customer care line almost everyday and finally I had collected my Nexus 7on 7 Dec 2013 in one peace  . Total RMA journey taken (18 Nov - 7Dec, 18 days ).

Frankly, customer service at Lowyat Asus service center was quite good, but not their RMA lead time. They should improve on that.

emoticon posts can be considered as not helpful by mods bro.

btw, ASUS always delay for quite a time, because they are funny enough to rely everything from their main factory at Taiwan.

Ohh ok, what about this? From MSI Malaysia fb page:

"MSI laptops may be nice but the customer service sucks like nobody's business. I bought a defective product from MSI that broke down after using for 10 days. 10 freaking days. Sent my laptop back, I requested for a one-to-one exchange on DOA basis. Since November 6 until now they kept dragging with alot of stupid excuses.

Last three weeks, I call them and they said, "Oh, your request is approved, but so sorry miss we don't have stocks available now, have to wait till end of december. But if you want a laptop now, you have to pay RM300 to get another laptop also a GE60 but an upgraded version." HELLO, I'M A STUDENT I BOUGHT THE LAPTOP FOR 3.3k CASH AND YOU TELL ME I HAVE TO PAY ANOTHER 300 BUCKS TO GET A LAPTOP INSTANTLY OR I HAVE TO WAIT ABOUT A MONTH!? I refuse to pay so I asked if they could just give me that available laptop for free as compensation?

1 week later still no news, nobody called me so I called MSI, MSI told me that I can pick up the upgraded laptop soon without paying RM300. I kept asking are you sure are you sure? I don't have to pay? She said yes you don't have to pay, the new upgraded laptop comes with keyboard with backlight and it has GTX graphic card. I was so happy. I called them 3 times to reconfirm the news, including informing them I will pick up on Friday blabla.

2 days later, 1 day before collecting the laptop, I called MSI, asking if the laptop has arrived, MSI told me "Yes, it has arrived I'll ask the technician to call you once they finish running a test on the laptop." When the technician called, I asked what's the specs of the laptop, he told me it doesn't have keyboards with backlight, cz it's the same model I bought that was defective." I was dumbfounded. That MSI fella promised me an upgraded laptop earlier! I called her asking why the sudden change?? She said, "Oh miss, MSI HQ gave the wrong info, you can't get the upgraded version."

WTF? So with just 1 simple sentence you can get away with compensating me?? And she didn't even called me to tell me that it's a wrong info given. I have to call the service centre to find out!! I was furious and I said FINE, I'LL PAY THE DAMN 300, I WANT AN UPGRADED VERSION LAPTOP. She said :"Oh sorry miss, we don't have stocks for the upgraded version laptop anymore." !@#@$!!

This morning, I called again. I cannot tahan already. 1 week since they troll me. She finally message me saying the laptop can be picked up, I just have to pay RM300. So i called MSI service centre in the morning to tell them I want to pick it up. MSI said "Sorry, we can't allow you to pick up first, because the laptop we received is a different model than what is stated in the e-mail. I will check with MSI HQ and call you back in a bit."

UNTIL 6PM NOBODY CALLED. I CALL BACK AND NOBODY ANSWER. 3 FREAKING DIFFERENT NUMBERS NOBODY PICK UP.

This is MSI's customer service. Kudos to MSI for providing such 'wonderful' service."

the customer actually has the rights to request a RMA exchange within a month

that why i only provide toshiba laptop to my customer...fast..clear...nice support...normal in between 1-2 week...depends ur problem..and its near my place too...no need let customer wait for long time,and i can solve warranty issue fast..

For me..toshiba will my first intro to my customer..

sorry asus,msi,hp and dell....i hate to deal with u all...for the sucks support after sales...

last time my customer bought a dell pc..that dvd-rw seem got some problem...so i call that dell support and they say will send a technical come to my office to exchange it...and..they send a funny guy coming and dunno anything...he dunno how to take out that dvd-rw from that pc..and for my other customer,dell laptop..send in almost 1 month but finaly call and shoot every day...1 1/2 month get back...and...same problem come out agains..so for me,i saw their profesional support..i already scare for that..no dare to intro to my customer...seem it will getting many problem to me and my company.

1 to 1 exchange i thought in 7 days from that resit only??more than that need send to warranty??i remember that a rules for that...

that boy cari makan saja...why i wanna kacau him?but its the funny support i meet b4..really new boy...

but if they conform that laptop is DOA..they will exchange a new 1..even toshiba i get that problem b4...new set but wifi seem problem....so after 3 days i send back...their wan me send into warranty and i screw him.either u pay my money back or else you give me a new set...then my supplier exchange to me only...toshiba support center wouldn't do that replacement...they provide warranty only..

Make a new thread regarding to issue such as customer service:

https://forum.lowyat.net/topic/3061969

hope previous thread can kolos    so that, they can spam the new thread

previous are :
https://forum.lowyat.net/topic/2337458
https://forum.lowyat.net/index.php?showtopic=2212590&hl=

Guys, would need some suggestion here..

After back and forth for nearly 11 months for Asus's problematic S400CA, the Customer Care Specialist have finally given me an answer to exchange another laptop from other series for me but I'm having doubts about the option he's giving.

What he is offering to me: X550LC-X0091H - current value at RM1899
What I have currently: S400CA-CA130H - what I paid for back in July 2013: RM2299

What I don't like about his offer:
Huge weight difference: 1.8kg to 2.3kg
No touch screen
No hybrid SSD+mSATA
Cheaper value laptop compared to how much I've paid for before

Should I take the offer? Or reject him and ask for another upgraded version for example 450LD-WX105H considering how much of my time, effort and money wasted in this 11 months. 

Thank you sifus for your reply. So do you think it's okay if I request to exchange for the 450LD-WX105H then? I'm trying to be reasonable and fair for both party now.

The 450LD-WX105H currently priced at RM2499, while I paid for my problematic S400CA for RM2299 back in July 2013. I believe RM200 upgrade is nothing to a big company like them.

If they refuse for the refund and my exchange unit, I will have no choice but to let NCCC deal with them directly for the 2nd time..

This will be my first and last Asus. Will not even recommend to anyone else in future.

The CS have just replied and said that the A450LD-WX105H is available for exchange for my problematic S400CA. Hope my nightmare ends here once and for all. Really terrible dealing with them as I always have to follow up by myself.

"World's fifth-largest PC vendor by 2013" according to wikipedia? Pui. 

I wonder, if their laptops are "like that" bad, what about their hardware like graphic cards?

Get Dell bro. 

Learn lesson, not to buy laptop from Lowyat plaza?

Nowadays you got many ways to survey and check the daily prices of all laptop. It would be a shame for you if you don't

chill bro.. nowadays alot refurbished units out there... last time mostly dell DFO now every big brand oso got dfo in the market de... n there r unethical seller who dun take responsibility over the products especially brand like asus, msi n lenovo... those lousy warranty service 1

I don't think he is targeting you.
Basically what he is saying is that buyers who complain about manufacturers/ sellers kinda deserve it because it is up to them to do their own research (giving on to really cheap products or marketing gimmicks). What more if they have the time to complain, they are better off using the time for their research before buying.

So yea, he just made a very general statement here which I share the same sentiment as him.

Chill bro, I did not mention you (pandera). I mentioned those who read the post (someone that bought expensive laptop and after that shouting here). Just as they said. I tagged you coz I agreed with you, go to authorized shop or check the price before buy. Calm down...I edited the post...I apologized for the misunderstanding.

Stay in Malaysia longer n learn "effective" English.. haha.. south Korea not so much chance to speak English bro