yeah...
that 3days svc fast... after that one of their workers call me,
"GTX 560TI dah siap, postage 2 hari sampai... "
that moment... kao kao....
and like their svcs...

ooo... nice to hear...
next time send to JB la klu rosak.. note to all..
anyway can share with us step to claim from JB SC?

This post has been edited by zat_90s: Sep 18 2013, 03:18 AM

Get JB branch address and postage you can obtained from the site call the JB office to make the deals (last time i also done that way) wait till your lappy or what kind of related product is fixed n they will call you and postage (last part, pay your own)
about penang branch also can

+ u need your asus lappy that registered warranty..
if not, u not entertained

Johor

ASUS Authorized Service Center

IT Plaza Sdn Bhd. IT Service Centre,

04-15, Level 4, Skudai Parade,
Jalan Skudai, 81300 Skudai, Johor
Tel : 07-5544-000

Email : rcmy_pickup@asusmy.com.my

Operating hours : Monday – Friday (10:00 am to 7:00pm) (except Public Holiday)

This post has been edited by mudkipryan94: Sep 18 2013, 09:10 AM

Noted.. thanks for the really useful info...

haha welcome and sorry for late reply

sudah 2 bulan. masih tidak mendapat sebarang respon dari asus berkenaan notebook yang dihantar untuk warranty

brg apa rosak? mainboard? mybe tunggu laptop lain rosak...lepastu amik dari laptop tu part yg diperlukan...

Asus really to take serious action toward this matter as i saw many post that been opened to voice out their problem toward Asus after sales service . They dont realize that customer will posted their problem in forum . Thus automatically give big impact toward their sales . ASUS now is in BIG TROUBLE !
*Have experience replace my SONY laptop screen at their service centre in KLCC . Really satisfied as their customer service very efficient and professional .

same goes to me as seller.

buyer go to asus lowyat asking for DOA & their just open the Job Sheet and ask to request new set from me and ask me to go to asus lowyat and request DOA from them. till now, 4 units waiting DOA from them & still no replacement unit.

quality for asus product is good, but after sale service really suck. especially their staff named Mas. i heard lots of complaint bout her. rubbish.

i always send to asus authorized sc.. and JB is fastest ever i go..:3
and try to drop an PM

PlY is suks...sc ever i go

can anyone tell me royal club asus address ? i tried send to servex they bounce out my mobo is not under them .

p/s : eventually i bought it from PC ZONE lowyatplaza suddenly i dont see them anymore .

Eh? I thought PC Zone is pretty established one?

PC zone no more in PLaza LY ?

I had a bad experience with Asus Service Centre in Malaysia; they make great products, sure --but their service is the worse shit in the Malaysia.

They're famous for it already: Send in to repair ONE problem, you get back TWO PROBLEM. They're not careful, they're not professional, they're not neat.

Sadly, for this reason, I'm staying away from Asus products --not worth the trouble with the service centre.

go to floor 2. it is still there.

EDIT : visited low yat last week.

This post has been edited by raymondtong94: Oct 8 2013, 08:29 AM

Judging from the thread, I assume the LY asus service center is shit? Ah yo... And I thought things would be easier so I can just drop it off there. Can I just confirm, the best place to get my laptop fixed is the JB center? How do I go about it ar? Just call and set things up? And how do I send it in to them?

And to think I was going to build a desktop with ASUS parts.

hi there,

Do we need original receipt to claim receipt?
How do I check a warranty online for asus?

My experiences with them still alright. Wifi network card kong, screen got white line, they changed the screen and the card

Just when I arrived there, i checked my ultrabook and saw that they have yet to activate my win 8 and have to wait 4-5 hours for them to solve.

u need make a appointment bro..
n just rop your lappy to them via courier

did ur Asus laptop was officially reg. at their webistes?

-> http://support.asus.com/download/options.a...guage=en&type=4



== nth to say... and wifi card DEATH?

wah.. 1st time heard this man..... and thank god... they helped u solve already la

This post has been edited by mudkipryan94: Oct 29 2013, 08:06 PM