The pictures above told the whole story. As i bought the laptop on that day, it immediately got issue on temperature. When i walk-in to the Asus Service center, i am attended with a young technician. As i thought  that is  this young technician can handle my case????  Did he qualified??? Frankly speaking, i totally got  no confidence on that young man. The technician just roughly take a look on the laptop and said that nothing can be done by now due to no parts at the moment and need to send the parts from KL. And i asking for new unit replacement due to i  just bought this laptop few days back and is really unfair to me cos i bought this laptop few days back. then i asking for person in charge. The technician answer me that the manager is out for lunch. Later around 15min, the manager came back. Wow...... The look of the manager are more worst..... This guy is in around late 20's, untidy cloths, red hair and the hand with tattoo, it seems like rockstar or a tai kor gangster. The Manager named RICKY. But any way i still bring out my cases see that is he got any better solution for me. But.... with Roughly, he answer me that nothing he can do to me, cos the his boss from KL not to allow his to do this and that... Any thing i request, he just push the responsibility to KL. At the end..... I have to let them screw on my new bought laptop. What type of spare parts that they gonna use???? After market spare parts??? Re-cond parts??? Who know??? But what i really sure is my laptop never gonna be the same any more. My laptop no longer in new. My laptop been screwed-up.

As what i see today, I feel that there is no quality on Asus. Who can believe that a new laptop got temperature issue.... This must be a used or Re-cond laptop.

About their service, OMG, i think they should employed qualified technician to handle on the warranty case. Or maybe they should hire gangster to fully in charge on their Service Centre. So nobody dare to walk-in to their Service Centre and they can Reach 0% complain.

As conclusion, I vote NO CONFIDENCE ON ASUS PRODUCT.

It's a good thing that I am not buying any Asus laptop. I'm shopping for a laptop, and it looks like I'll be buying a Lenovo laptop.

Thanks for posting your bad experience about Asus laptop and their technical support. It'll warn many people to stay away from their laptops.

Since this thread is quite alive wanna ask. So say if I bought a laptop a year ago. Supposingly I have 2 year warranty. Recently got problem with my lapppie can't turn on. Can I send it to warranty at Asus ? Eventhough I did not register online for their Asus Global and other stuff? Worst part is I lost the receipt.

on 24 march 2013, i went in to asus service centre to get my HDD upgrade SSD( i purchase ssd outsite) they help me upgrade 2 days(to be win8 clone so on) and they are professional/ polite and knowledgeable... this is Asus Service Centre Low yat plaza top floor.... i am happy with Asus Service centre and ..best luck to all

They took 2 days to upgrade/replace/add the ssd?

indeed i heard so many people said DELL service is great. unfortunate the design of their product not in my field of interest. luckily my asus thingy dont hv problem yet.

after reading...
conclusion,acer>>asus

i had been used my asus for 1 years and i want to reinstall back my windows 7. Then i notice that the product key is totally different than the product key displayed on the back of my laptop .....

Where you check it other than the back of the laptop?

It's a good thing that I am not buying any Asus laptop. I'm shopping for a laptop, and it looks like I'll be buying a Lenovo laptop.

Thanks for posting your bad experience about Asus laptop and their technical support. It'll warn many people to stay away from their laptops.

From what I see here, the main problem seems to be Asus Service Center.
I'm thinking of getting an Asus G75 from illegear. So far, I haven't heard any horror stories about them yet.

Its still an Asus even if you purchased it from illegear?