like this isn't it somewhat conning the customer? dun even know what is the problem simply say mb rosak, change oso low quality and rosak cepat. dem...
as for asus, how can we ask the main company, may be asus taiwan to look into the service and change the sub-contract company? even they posted in facebook or write letter oso they won't give a damn for what is happening here 

but in term of spec and price... ASUS is the best

Whats a horrible service and yet many buyer chassing after Asus product. Asus really know how to get people heart but didn't really take care of them.
The only way to improve their service if and only if their business are seriously affected by their poor service imo. So, the choice is still with us.
Unfortunately, their sales still doing very well eventhough their service are unsatisfactory  . So, who to blame ah??? 

I hate Dell because they have so few AMD models. Nevertheless, I like they way they do on-site support service because there is no way the can tell you they change this and that without actually do it because they change it in from of you. That is the beauty of Dell on-site support. If only they carry more AMD models.

Hello to everyone here.
Can I know case like this is normal?
My niece sent the laptop to asus service center. ( faulty come within a month) the guy said need format coz is software problem. So my niece said ok to do it.
And just wonder how come format take so long time? Already more than a week liao still no call for collect. And if is software problem do recovery shod be ok lo. Why need go for format?
Are they going to reinstall the original one that come with lappy or just any how install other window os?

Thanks.

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Added on July 16, 2012, 9:59 pmA bit worry since a lot complaint to Asus service center low yat.
Any thing to take note when collect?

Thanks

It's a good thing that I am not buying any Asus laptop. I'm shopping for a laptop, and it looks like I'll be buying a Lenovo laptop.

Thanks for posting your bad experience about Asus laptop and their technical support. It'll warn many people to stay away from their laptops.