Did you even read the rest of the pages in this thread/

if got supply can be fast, cuz they can just fit in.

if other part like mb, gpu etc if no stock have to import from taiwan then wait long long.

got one time the hinge broken, they say import 2 weeks can fix, after one week i call to check status, the tech told me haven't order , wait wait, almost 3-4 weeks baru can get back

for the chip part if send sc ard 700, i go other shop since warranty end, 400. in the end if they just get the same parts for repair, the profit different so much oh.

bring up the post!

Honestly sometimes, when you really go down to it, it speaks also for the quality of staff that they use. Whatever training or degree that a person have, doesn't mean he or she will have the slightest idea of what is wrong with a notebook if there was no training given or if the person himself is not a pc enthusiast.

That is why sometimes you have people changing whole motherboard when the real problem is the wifi drivers. Or when you give specific instruction or fault, and the only thing they blame is the memory module, while the error still exist. When we try and point out the issues or flat out say that they were wrong, face turns black like storm. But sometimes that is what happens. Change RAM. Change Hard Disk. Change Motherboard. Because no proper diagnostics was made. Or, more likely. because the service technician didn't even check.

Oh Asus! Look like u willing to spend money on design to poison people kau-kau, instead of "wasting money" to boost up the service.
u lost one customer as I wont get poison by ur sweet and suffer later on when mobo breakdown.

This post has been edited by ytlay: Jul 13 2012, 10:27 PM

imba ! my G -series masuk kilang 3 month liao also cant get back !
i am very regret to purchase their product
their after sale service really suck !

This post has been edited by chin5333: Jul 14 2012, 01:18 AM

haahhh... man.. but i really lyk their zenbook ux31A... mannnnnnnnnn

Ha! Still I am buying their product

Asus N56 so tempting, although really a lot problem with this N56 (Refer to the N56 thread).

just don't send in warranty then

Nicely said, I'm trying very hard not to be poisoned by their designs haha, though I've already fell for the Asus TF Prime

Same here...
But I guess I'd rather save more for the upcoming IB XPS 13

its so shinyyyyyyyyyy! icant resist it !!

Hello,

Just to update my case. They replace me with a replacement unit as promised in two (2) weeks time once I write an email to the main HQ in TW. You really need to call them and screw them nicely only they'll do their work. However, they no longer produce the model I purchased, they replace me with another model of netbook with higher specs which is good ...

So, be patient and keep follow up with them and keep calling them everyday until you get the answer you want. I did that since March 2012. Till July only I get my replacement. So good luck

This isn't ASUS problem, it's stupid service center problems with their incompetent staff. Just one look at them you know they don't know much, or anything at all about computers, they just want to work to gain money.

I did have this problem before, replaced motherboard laptop because of bad BIOS flash (but I just say it won't boot), it did replace it but then again they, I assume, 'forgot' to tighten a couple of measly screw holding the GPU down causing it to roast over 100C in about 3 minutes in game. Rather than bringing it back to those monkeys I disassemble and retighten the screw myself. I'm using Acer now, zero problem whatsoever.

I wouldn't buy Dell too, although services are nice and fast, but there are far too many problems for me to buy one, one particular guy keeps asking me about his laptop gets about 3 times roasted harddrive, while the other roasted motherboards.

Long time no see bro

No internet, because house under major renovation. Rented house no internet I need to come to my cousin house to browse

Hello,

I wanna ask, izit we need to pay RM100 when we pick up the laptop after the warranty service?

Coz i just saw the terms and conditions here written "An inspection fee RM100.00 is still payable by the customer." on the asus royal club service form.

I sent my laptop for service coz i suspect my hdd in my laptop have problem.

I forget to ask the service person there just now when i send my laptop to there ><

This post has been edited by bowerchung: Jul 16 2012, 05:31 PM

I don't think you need to pay if your laptop is still under warranty (2 years in general for Asus laptops)

Hello to everyone here.
Can I know case like this is normal?
My niece sent the laptop to asus service center. ( faulty come within a month) the guy said need format coz is software problem. So my niece said ok to do it.
And just wonder how come format take so long time? Already more than a week liao still no call for collect. And if is software problem do recovery shod be ok lo. Why need go for format?
Are they going to reinstall the original one that come with lappy or just any how install other window os?

Thanks.

---

Added on July 16, 2012, 9:59 pmA bit worry since a lot complaint to Asus service center low yat.
Any thing to take note when collect?

Thanks

This post has been edited by wilsonneo: Jul 16 2012, 09:59 PM

Standard SOP. Minimum 1 month if you're lucky. Good luck....

If it's software problem, you should have just fix it yourself or find some friends who can do it....

the lappy not with me lo.
Fuxk the asus service center.
wil bring to singapore for repair if any lappy problem since it has 2 years international warranty
in singapore can get back lappy within a week usually
asus sc low yat= lau ya asus sc