My case. I bought on March 2012. In 6 days, the screen cracked itself; system keep freezing and unable to boot into window on a scale of 30% everytime I on it. The ASUS engineer said I SIT ON THE NETBOOK that is why it cracked. FYI, it cracked on the side and I SWEAR I have not knocked or dropped it.

If only you were to know my weight, I would have cracked the whole netbook instead of the side only if I were sitting on it. I wonder how they employ their ENGINEER.

I went and explain to them @ LowYat, they say they'll change it for me for free. After waiting for 2 weeks, I call back and ask for status.

Their CS is very rude as when I ask for estimated date, they reply "I'm only a middle person reporting to you the status. Other than that I do not know". I ask again for the rough estimation date and she replied me "You're not a technical person Ms. You don't understand how the procedures of troubleshooting. It takes a lot of time, not only one day or two days!". B*tch. I send in a complaint letter to ASUS immediately.

Next 2 days, their SMART "ENGINEER" called me and said "Miss you need to pay RM350 for the cracked LCD. If you agree we'll change it". I got very angry as the LYN counter service guy told me it should be FREE OF CHARGE. From this issue, it is very obvious ASUS have INTERNAL COMMUNICATION PROBLEMS!

After 1 months I finally get my netbook back. Problem is, the freezing part is still there and the problem that it sometimes fail to boot to window still exist. I have to send back in 5 days after collecting. This time I waited for 3 weeks to collect it back. When I collect, no more freezing problem BUT the ratio for it to boot into window had INCREASE to 70%.

I get very pissed off spending my time through and from the LY Plaza. Finally I told them I want a new unit as I believe it's wasting my time over their LOW QUALITY ASSURANCE/ CONTROL products.

The counter guy @ receiver at LY Plaza told me replacement will take up to 3 weeks. At the 2nd week, I have been calling up ASUS CS to check out the status of replacement as I know if we DONT, they DONT BOTHER.

1st CS Girl name MIAKELLY answered, replied that she'll get me an status in 48 hours. So i hang. Waited for 72 hours, no one called. So I call back again.

2nd CS Girl name Mandy. I told her what happen to the 1st CS girl she apologized but she did the same. Never call back too.

I call after 1 week, a guy CS answered name CJ. I requested him to call back in the same day for an update of the status cause it's very unfair for me. Waited till 5.30PM that day, never call back!

I call again in the same day, a CS guy name Ravi answered and promised to get the Manager in-charge Ms. Mae to call back next day before 3PM.

Never call AGAIN! I ring them at 4PM, the guy said the manager was busy. I was very mad and insisted she called back immediately. So she did and she requested for a copy of invoice and I shall get my replacement on Tuesday.

I sent the copy via email, no one acknowledge my email. So I ring them and ask have they receive. A chinese CS guy answered and said they need another 2-4 weeks to process my new unit.

I said I wanna talk to the manager only, as she promised me other thing. But at the end, she didnt call me back.

I hereby hope that every consumer who suffer with ASUS CRAP SERVICES to voice out so that other consumer will not fall into this kind of crappy situation! And the best part is, ASUS DONT GIVE A DAMN to IMPROVE!

This is my first purchases with Asus, it will be the last too. I regretted choosing Asus. Should have stick with Dell. Dell provide the best CS. Immediately next day service until it's fix infront of me. Unlike stupid unreliable irresponsible ASUS.

Hello,

Just to update my case. They replace me with a replacement unit as promised in two (2) weeks time once I write an email to the main HQ in TW. You really need to call them and screw them nicely only they'll do their work. However, they no longer produce the model I purchased, they replace me with another model of netbook with higher specs which is good ...

So, be patient and keep follow up with them and keep calling them everyday until you get the answer you want. I did that since March 2012. Till July only I get my replacement. So good luck