like this isn't it somewhat conning the customer? dun even know what is the problem simply say mb rosak, change oso low quality and rosak cepat. dem...


as for asus, how can we ask the main company, may be asus taiwan to look into the service and change the sub-contract company? even they posted in facebook or write letter oso they won't give a damn for what is happening here

If asus no fxuk you, why do you still wants to buy their products? Vote. With your wallet. Simple.

really because they offer some good price and good built, thus my second asus now.

but if they can't provide a good service, really i rather get my next product with other vendor.

In term of price and build quality, I would say they are one of the reasonable one. But in term of service, I can't say the same. Just read around lowyat forum and you will know why.

Just don't send to ASUS SC.
There are tons of computer repairing stores.

If you have to pay the repair (out side store) during warranty, then by all means just get lappy from other manufacturer.

but in term of spec and price... ASUS is the best

Problem was, I didn't bother to check the original motherboard's serial no. etc because I didn't think it had any problem. I only backed up my hdd (luckily). So how to say that the new motherboard is lower quality/recon/second hand? Next time will definitely write EVERYTHING down about the laptop's hardware before sending to SC.

It's a pity, because like everyone mentioned, Asus has good hardware combination and also above average build quality. They even have two years global warranty. Sadly the local Asus SC bringing its name down.

What's the use of specs if it breaks down and no service, no parts and makes you wait for months on end with no solution??

Whats a horrible service and yet many buyer chassing after Asus product. Asus really know how to get people heart but didn't really take care of them.
The only way to improve their service if and only if their business are seriously affected by their poor service imo. So, the choice is still with us.
Unfortunately, their sales still doing very well eventhough their service are unsatisfactory . So, who to blame ah???

This post has been edited by ytlay: Jun 30 2012, 09:13 PM

Blame the local service center and the principal who is in charge of managing the region.

but it was only a driver problem right? if they change may be they put in second hand/refurbished? they don't even know it is only the driver the change mb edy may be they didn't change mb and hdd, just simply reformat tell u change this and that @@

Blame dumb buyers.

Excellent they way you put it. I was going to say that.
The keyword here is months (of waiting). Do you guys really want that?

This post has been edited by nakTT: Jul 1 2012, 09:20 AM

I hate Dell because they have so few AMD models. Nevertheless, I like they way they do on-site support service because there is no way the can tell you they change this and that without actually do it because they change it in from of you. That is the beauty of Dell on-site support. If only they carry more AMD models.

Don't blame Dell. Most brand carries majority intel laptops. Intel is simply better.

They did change the hdd, coz my original one was by hitachi, and the new one is samsung. There's a high chance that the motherboard was taken because of its quality (original OEM part) and replaced with an aftermarket mobo. After all, who can check? Only the people with lots of experience in PC hardware can really tell you whether it's the same or not. So in the end, these third party contracted SCs profit like hell.

For me I don't like Dell because of their uncompetitive hardware for their prices. But, so far never heard any complaints for their after service. So sad for us consumers, must compromise between performance and after sales service

I know that, but Dell offers the least choice for AMD. The was my point.

G55??? so fast gpu spoilt?

is asus really that bad? my sis-in-law just send her laptop for repair, they change a new harddisc for her (actually she drop her laptop)