Asus SC sux big time. Will avoid Asus products....
Enquiries/Recommendations ASUS BAD WARRANTY SERVICE, DO NOT BUY ASUS!!
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 Jul 17 2012, 07:09 PM
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Senior Member
4,874 posts Joined: Sep 2011  
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Jul 17 2012, 09:16 PM
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Senior Member
1,524 posts Joined: Apr 2008
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QUOTE(ytlay @ Jun 30 2012, 07:57 PM) Whats a horrible service and yet many buyer chassing after Asus product. Asus really know how to get people heart but didn't really take care of them. asus marketing tema doing great job, and keep printing beautiful catalog mentioning how reliable their products are.The only way to improve their service if and only if their business are seriously affected by their poor service imo. So, the choice is still with us. Unfortunately, their sales still doing very well eventhough their service are unsatisfactory  . So, who to blame ah???   seems the sc @ lowyat do on the contrary way |
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Jul 24 2012, 02:43 AM
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Senior Member
1,457 posts Joined: Jul 2009
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I got HP laptop and my HD got problem. Sent and receive it by tomorrow. Superb..!! Haha...
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Jul 24 2012, 12:38 PM
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Senior Member
4,470 posts Joined: Sep 2007 From: Kuala Lumpur
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QUOTE(TrustULoveU @ Jul 15 2012, 01:49 AM) haahhh... man.. but i really lyk their zenbook ux31A... mannnnnnnnnn zenbook UX31A cannot fix... but with 2 years warranty... means they change the laptop directly ? last time my gf asus glossy lcd screen got 1 whole line pixel faulty at 23rd month... send to dealer to send to asus... got it back 2 weeks later with a matte screen, new touchpad, new dvd rom.... because we say both touchpad and dvd rom got problem also... i think not asus fault... is their SC manager and staff fault... |
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Jul 24 2012, 01:12 PM
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Senior Member
719 posts Joined: Jul 2011 
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QUOTE(xproc @ Jul 24 2012, 12:38 PM) zenbook UX31A cannot fix... but with 2 years warranty... means they change the laptop directly ? they str8 send back to ASUS hq? not thru sc? then can do faster?last time my gf asus glossy lcd screen got 1 whole line pixel faulty at 23rd month... send to dealer to send to asus... got it back 2 weeks later with a matte screen, new touchpad, new dvd rom.... because we say both touchpad and dvd rom got problem also... i think not asus fault... is their SC manager and staff fault... |
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Jul 24 2012, 02:30 PM
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Senior Member
4,470 posts Joined: Sep 2007 From: Kuala Lumpur
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i not sure where they send... i think is most probably to sc also.. but is 1 years back....
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Jul 24 2012, 03:02 PM
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Senior Member
936 posts Joined: Mar 2011
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the main point is: many year asus won't improve her warranty servics. most brand toll free no, but asus not.
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Jul 24 2012, 03:45 PM
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Senior Member
5,367 posts Joined: Aug 2009 
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My friend GPU replacement exceed 1.5 month now. Pity him lol.
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Jul 24 2012, 05:48 PM
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Senior Member
4,470 posts Joined: Sep 2007 From: Kuala Lumpur
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QUOTE(Mr.Docter @ Jul 24 2012, 03:45 PM) My friend GPU replacement exceed 1.5 month now. Pity him lol. try email asus FB page malaysia and intl?it works for me for the logitech product... asus duno |
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Jul 24 2012, 06:18 PM
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Junior Member
477 posts Joined: Nov 2007 
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QUOTE(xproc @ Jul 24 2012, 05:48 PM) try email asus FB page malaysia and intl? doesn't work. i have emailed them and even posted on their FB page, as well as several international one. Funny thing is international one is the one that replies to me asking to get in touch with local ASUS office. Malaysia one? either they delete the comment with lighting speed (yes, it's THAT fast) or they will just leave it there till it get bumped behind with news postsit works for me for the logitech product... asus duno |
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Jul 24 2012, 06:41 PM
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Junior Member
337 posts Joined: Oct 2009
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Perhaps anyone try to contact the CEO for asus m'sia? should let him know how bad is asus after sale services provided in msia
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Jul 24 2012, 09:16 PM
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Junior Member
184 posts Joined: Dec 2011
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been following this thread,seems like bye2 asus to me
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Jul 24 2012, 09:29 PM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(syafiq0211 @ Jul 24 2012, 09:16 PM) been following this thread,seems like bye2 asus to me Bye bye to ASUS for me. Once is enough. |
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Jul 24 2012, 09:48 PM
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Elite
6,799 posts Joined: Jan 2003
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Didnt read the whole thing but Always with manufactorer like asus. Do a support ticket with rma number and then send it.
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Jul 24 2012, 10:38 PM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(cstkl1 @ Jul 24 2012, 09:48 PM) Didnt read the whole thing but Always with manufactorer like asus. Do a support ticket with rma number and then send it. I didn't get what you are saying. Care to elaborate?  |
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Jul 25 2012, 09:14 AM
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Junior Member
234 posts Joined: Nov 2010 From: Alor Setar/Ayer Keroh
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I'm planning to get a N55SF before, luckily God helps me by prevent me from buy it with financing problem. Then after i read this thread, i feel so blessed.
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Jul 25 2012, 11:49 AM
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Elite
6,799 posts Joined: Jan 2003
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QUOTE(JJKTP @ Jul 24 2012, 10:38 PM) I didn't get what you are saying. Care to elaborate? http://support.asus.com/repair/repairstatu...px?SLanguage=enGet a support ticket and rma number from asus website. Then only send it in. |
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Jul 25 2012, 01:21 PM
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Elite
24,193 posts Joined: Feb 2010 From: Perak
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QUOTE(amir93 @ Jul 25 2012, 09:14 AM) I'm planning to get a N55SF before, luckily God helps me by prevent me from buy it with financing problem. Then after i read this thread, i feel so blessed. Its virtually the same for most brands, just that there are more Asus users here  |
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Jul 25 2012, 02:04 PM
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Senior Member
4,470 posts Joined: Sep 2007 From: Kuala Lumpur
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talk properly... maybe email to ceo of taiwan?
last time duno who send email to what company get uber super response and support very fast and efficient... |
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Jul 25 2012, 02:58 PM
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Junior Member
234 posts Joined: Nov 2010 From: Alor Setar/Ayer Keroh
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QUOTE(PF T.J. @ Jul 25 2012, 01:21 PM) Its virtually the same for most brands, just that there are more Asus users here but it looks like Asus CS is one of the worst CS  |
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