Haiz, now my asus laptop having same problem as TS... still under warranty but after read this thread I really lose hope now.

send it service center and share the experience brah. not everyone had bad experienced with asus... that's the point of this thread imo.

But, most user has bad exp from asus, that enough. next may is you, who known ? that a good servics for every one is important, not any excute.

Most? Did you count them? 100 ppls? 1000 ppls ? >9000 bajillions?

I've used/owned 7 laptops (including work) in the past 5 years but never had the chance to go to service center or shop for repair. Bad luck for me mang.

oh fcuk. i recommend all my friend go for Asus. damn!

Its not that bad...
People tend to complain when there's a problem... people don't have the tendency to praise when there's no problem
In short, there are fast repairs for Asus models as well...

Imho, the most important thing is the professionalism demonstrated by the Asus technicians/counter guys...
Toshiba is slow (compared to on-site supports) in repairs as well, but then we seldom see unsatisfied customers

hahaha sager trooper xD but seriously very bad..

asus bad service

This post has been edited by onichon: Apr 21 2014, 06:49 PM

why should we praise when there's no problem?
it's what they should do

Yup, which is why you only see bad comments here...
Which is why you see bad comments on every brand out there...
So, don't buy anything = best solution?

please go tu consumer tribunal...sue them!

if you saw 5 bad comments on brand A, while only 1 bad comment on brand B
with both brands having similar sales, which brand will you go for?

I'm a science-based student, that won't work on me
The situation itself is unfair already

how is it unfair?=.=
lets say if both brand sold 5000 units in same period,
you heard brand A with 5 complaints, brand B with only 1

I know it's stupid to assume they both sold equal units btw.

Because the data from your sampling is limited, biased and not random
Hearing from a person = not accurate [You ask 5 Mac users and 4 unfortunate ones said their laptops spoilt within a year, does that mean we should avoid Macs? Maybe there are thousands of other users who never had any problems with their Macs, just that you "unluckily" asked the ones who had problems?]

There's no point in arguing this because we both will not be able to come up with reliable references on brand quality...
The closest and best one would be the survey from SquareTrade from a couple of years ago..
The later reliability surveys are just based on user comments/opinions- mostly owners that have only tried out one or two laptops from a brand [You'd be surprised that many Acer bashers have never ever used an Acer at all before ]

In short, my point is we cannot judge brands since every brand have their good and bad apples [same applies when we're talking about warranty support]

For me, I've switched from Toshiba to Dell, not because Toshiba sucks, but rather Dell offers much faster warranty claims (I don't really like Dell's lineups of laptops though)

Ironic how your argument is invalid. sampling is limited? sampling could be from 30-(population-1). how is there any limit in sampling data? usually percentile is used in determining size of sample from population.

The reason why you go for dell is because of quick response, this itself is part of customer service. This thread will serve as a reference to others and hopefully they can prepare the unexpected.

You mentioned that some acer bashers have bashed acer without even trying other brands(this is called sampling error, therefore in any survey/research there must be a margin of error[usually 95%-99%] to counter this issue). I am pretty sure it applies to everything(if the margin of error is high in that survey, it shows that SqquareTrade is not doing it professionally).

just my 2cent.

wah so scary i think i should reconsider buy another brand (though i like their n series notebook), so i done some googling and got this shocking discovery.

It is sad to see how terrible ASUS's after sales service can be not just in malaysia but AROUND THE WORLD......

considering that this is worldwide,
out of 505, that is quite a small number. 505 people cannot justify the customer service of asus worldwide. and as previously a forumer put it, majority of people only post when there is a problem or complain.

from the link:


This post has been edited by chaosneo: Jun 6 2012, 04:11 PM

The larger (and of course, random) the sampling size, the more accurate the results will be.
Like I said, all the surveys are flawed, its virtually impossible to have a correct survey anyway.. which is why manufacturers should try to see this, warranty support is more important than anything else...

SquareTrade's one is the best among all because it is a company who handles warranty claims for all brands (iinm, quite a long time ago liao), its not based on user comments.. so at least what is recorded there is slightly more reliable

Anyway, no point debating over statistics here haha, back to topic~

Asus customer service in Singapore suc ks too. Nobody pick up the "hotline". Even walk in, service center like a death land.