send it service center and share the experience brah. not everyone had bad experienced with asus... that's the point of this thread imo.

I wonder how they manage such bad customer service as I just bought an ASUS laptop and request 1 to 1 exchange... But they refuse to take the responsibility... Great brand, bad customer service...

finally, able to see a shed of light at the end of the tunnel....

so now i realized, and i should perhaps make it known to all Asus users, placing call to their customer service hotline is utter waste of time and completely useless...after so many calls, i finally get it...the ppl answering your calls are machine like...they are given a script...everytime u call they will tell u the same thing...its like talking to a bloody answering machine...

as per my earlier update, every time i called they say they will escalate my case and get back to me within 24hours...after 4x24hours promise, i called again and the same lady who promised me status update in 24/48hrs now telling me to wait another 24hours...and i just lost it....i demanded to speak to their supervisor and was told she's in a meeting and promised to call me back within 2 hours...

about an hour later, 1 guy called, and he's from Asus Service Center, which is different from the customer service center...he confirm he's taking over my case...this is very nice spoken guy, at least knows what he's talking about...he collects info from me and has confirmed they will replace me with a new unit...he will check with supplier for stock and once got news will update me...

(the 'supervisor' never called me)

that was a Friday...on Tuesday, he called up (after i gave him a reminder call) and told me they will get the new unit from their supplier on coming Thursday...once paper works is done, i should be able to pick up my replacement unit by Friday/Saturday in Lowyat.

for the first time ever, i have confidence this whole ordeal will end in a few days time...after 2 months and countless calls and screwing...and then some

it was not a pleasant experience at all...but this guy from Asus has been more helpful in the past couple of days than those guys in customer service ever been in 2 months!

so in conclusion...

Asus products rocks...great specs...reputable...

service centre? can be helpful if they want to...

customer service? i'm sorry...i simply couldn't find the right word to describe them....to say they are pathetic/useless/waste of time would actually be an understatement....

i would actually believe a company, a brand like Asus would actually have KPI targets to meet...

attend to a problem within XX time

troubleshoot within XX time

reply with status within XX time

solve problem within XX time

return product to customer within XX time

in this sense, Asus have a lot more to learn...

will i recommend Asus to my friends? nope!

will i buy another Asus product? hell no!

---

Added on September 12, 2012, 1:26 pmfinally...after 2months+...finally got the replacement....its brand new, sealed.

found this thread when i would like to purchase K46cm....
after saw this thread...make me worry.........wanna to get it or not..........

BTW, i have no issue on asus, i complaint regarding loose lcd hinges. they took about 1 month to fix it. BUT IM HAPPY BECAUSE THEY REPLACE THE WHOLE BODY of my notebook cover...my notebook look new after they replaced!! thanx asus..untill now, im fan of ASUS..