Jun 6 2012, 12:34 PM
QUOTE(PF T.J. @ Jun 5 2012, 02:22 PM)
Because the data from your sampling is limited, biased and not random 
Hearing from a person = not accurate [You ask 5 Mac users and 4 unfortunate ones said their laptops spoilt within a year, does that mean we should avoid Macs? Maybe there are thousands of other users who never had any problems with their Macs, just that you "unluckily" asked the ones who had problems?]
There's no point in arguing this because we both will not be able to come up with reliable references on brand quality...
The closest and best one would be the survey from SquareTrade from a couple of years ago..
The later reliability surveys are just based on user comments/opinions- mostly owners that have only tried out one or two laptops from a brand
[You'd be surprised that many Acer bashers have never ever used an Acer at all before ]
In short, my point is we cannot judge brands since every brand have their good and bad apples [same applies when we're talking about warranty support]
For me, I've switched from Toshiba to Dell, not because Toshiba sucks, but rather Dell offers much faster warranty claims (I don't really like Dell's lineups of laptops though)
Ironic how your argument is invalid. sampling is limited? sampling could be from 30-(population-1). how is there any limit in sampling data? usually percentile is used in determining size of sample from population.Hearing from a person = not accurate
[You ask 5 Mac users and 4 unfortunate ones said their laptops spoilt within a year, does that mean we should avoid Macs? Maybe there are thousands of other users who never had any problems with their Macs, just that you "unluckily" asked the ones who had problems?]There's no point in arguing this because we both will not be able to come up with reliable references on brand quality...
The closest and best one would be the survey from SquareTrade from a couple of years ago..
The later reliability surveys are just based on user comments/opinions- mostly owners that have only tried out one or two laptops from a brand
[You'd be surprised that many Acer bashers have never ever used an Acer at all before ]In short, my point is we cannot judge brands since every brand have their good and bad apples [same applies when we're talking about warranty support]
For me, I've switched from Toshiba to Dell, not because Toshiba sucks, but rather Dell offers much faster warranty claims (I don't really like Dell's lineups of laptops though)
The reason why you go for dell is because of quick response, this itself is part of customer service. This thread will serve as a reference to others and hopefully they can prepare the unexpected.
You mentioned that some acer bashers have bashed acer without even trying other brands(this is called sampling error, therefore in any survey/research there must be a margin of error[usually 95%-99%] to counter this issue). I am pretty sure it applies to everything(if the margin of error is high in that survey, it shows that SqquareTrade is not doing it professionally).
just my 2cent.
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