the branch or naza or KIA have to answer this
i am not poking fun at KIA or the owners but with regards to comments about alleged superb services i read, i think ODO at 150km when collecting the supposedly new car is fishy.
and if they really do their job well, explaining 150km mileage on a super new undriven car should be easy and convincing.

Yes sadly Nasim sucks big time!! They blame the French side for the bad service so we don't know who to believe. But I know they are doing alot to change this and have hired a new team of ppl to handle complaints and service. The major prob last time was the handling of complaints and the turn around time. They realise this and hired a top person from a major car brand to completely overhaul their logistics.

Something KIA need to do better is their SA. Mine was completely useless and I see alot of complaints here also. After driving my car for 2 weeks, I don't even know which insurance co I am covered. I ask about the windscreen coverage till now also no news!! So I gather their before sales sucks and after sales thankfully is better and improving

Your is wat color, i saw one silver on federal highway to klang side when i was on the way to kl at around 11am.is tat u bro?

hi bro , your sa is here , i already get ready your car since 1day you pay booking . now only waiting for the plate no you choose , just now around 9pm mbb officer has fax the undertaking letter to me , tomorrow help you check the loan rate of mbb , dont worry bro i kaotim everything for you ,hopefully your no can get by this week . i am just back from outstation , really tired need Zzzz ... tomorrow call you ya

lol bro, dun worry bout vincent. I got my car from him, and no such issue such as high mileage. btw, i'm kinda enjoy K5, didn't make the wrong choice at all.

guys i feel if you face any of the SALES AGENTS really ruin your life getting the K5 in many ways, please publish their name and the contact number, which branch and some other info's of him/her..This could help other members avoid them self from getting conned or screwed. In the other ways you do can promote those who, does good service to you all... the public could have clear route to get their dreaming driving machine...At the same time NAZA KIA can also monitor those spoiling their name behind...

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Added on July 19, 2012, 12:50 amAs i know most of the other brand cars being logistic from port to the sales centre via trucks..Then what the hell these SA saying from port to their place...Even proton being send via truck...whats wrong with KIA to be logistic via truck?

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Added on July 19, 2012, 1:10 amthanks bro for ur share...bro what the measurement taken by the service centre to rectify the jumpy steering issue!!!


This post has been edited by zerogravityzone: Jul 19 2012, 01:10 AM

I received my car from Vincent Lim as well. On time. no issue at all.

hi guys..oready collected my baby white princess yesterday ..very proud to become owner of this car

Yes this i agree too. I brought this issue up a number of times on LYN and also on Facebook. Many of their sales personnel do not have the technical knowledge about the car. Others have this 'tidakapa' attitude especially in dealing with walk in customers. Ive had 2 bad experiences with sales personnel from Red Cube PJ and also Kia Jalan Lahat, Ipoh. Sadly both were of a certain race (i dont need to mention which race). Both were damn lazy, didnt keep to appointments and didnt even bother to return calls when i was enquiring bout my trade in car evaluations. And all this was despite the fact that they both knew that i was a serious buyer and i had already made up my mind to buy. Finally, i dumped both of them and booked with another outlet in Ipoh.

SA's like this should be sacked immediately as they give Kia a bad name and its a major turn off.

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Added on July 19, 2012, 9:57 amYes i agree. We should publish their names and branch on the first page as well in addition to informing Naza Kia HQ.

Let me share an experience recently. I posted a complaint on Facebook regarding some lazy staff at Kia Ipoh. Immediately the next day, Kia HQ scanned a copy of the Facebook post and emailed a warning to the SC. The Service Manager immediately called for a meeting screwing the staff in general. I know this because 1 of the service guys called me up and informed me the following day. Now when i go there, i dont see ppl sitting around joking and laughing.

In short, i think Naza Kia is serious about improving their after sales service. So lets support them in recreating the Kia brand in Malaysia. Give credit where its due but do not be afraid to critisize if required but do it through the proper channels. The same goes for technical problems with your Optima. Make sure Naza HQ comes to know.

This post has been edited by cybermaster98: Jul 19 2012, 09:57 AM

I have to disagree on this. K5 in m'sia are completely CBU, hence need to be driven to puspakom for inspection. And depending on showroom location, the distance to nearest puspakom can varies. Plus, the car is shipped in through port, and not all cars are trucked to showroom, some are driven by "despatch". I have known a despatch who drive these CBU cars from port to jalan 222. He told me, luxury cars oso like that, and most of the time at night. Well, no price for guessing how fast they deliver, with incentive the faster u deliver, the more cars u can deliver, the more allowance u get. Plus, those cars aint 1.6 NA cars

However, im not writing off completely that the K5 are not being "borrowed" for test drive thou, im just giving my input

i am abit curious now, my fre honda jazz hybrid also CBU, means need driven to puspakom for inspection also but when she took car millaege only 25km+ at bangsar showroom, and her SA told her if car millaege above 50km customer has right not to take.

anywhere when i place my K5 booking my SA already told me millage around 60km after inspection... when i took car is 64km so im ok for it

Agree with K5White statement, they told me that if in KL most of the time they need to dispatch by themselves. They will only use truck if outside of KL/Selangor (this is what I was told)

I have another question to ask to those that already did the 1st service - did the tech reset the 10k indicator? the one that showed how many kilo left before we need to go service our car? mine was not reset. I tried to reset my self but can't. Maybe need special tool to reset it.

Did you get your car from Deluxe Point in Greentown?

when i collected my car, odo was 141km..very2 curious bout this

Yes. Why?

I'm also considering a Kia and have been going to see them. Just wanna see what others have experienced with them.

U have any comment on the service level of the SC in Jln Lahat?

This post has been edited by jchong: Jul 19 2012, 10:46 AM

different showroom, different distance to puspakom. Another point i need to put here, some runner prefer to go to their preferred puspakom location, simply because got lubang for faster inspection, or less crowd less waiting time.

and that SA must be showing off his "uniqueness" to fend u from buying from other branch. Simple sales talk mah

I will make a complain to Naza Kia after I collected my car. I am afraid that if I made a complaint now, the SA might do something to my car. Last ODO was at 143KM and I will see if it is still the same when I collect the car today. What do you guys think?

u just made it worse
a new car possibly been driven.
and driven fast?

but nevertheless seek why the ODO is 150km already. the explanation given should be an indication of after sales, services.
and if what K5WHITE told 'maybe really happening' then the owners can trash the car from day 1 no need to wait 1000km drive slow slow anymore.

i just notice althu i closed all window/moonroof and vent closed position, but gt smell come from outside... any of u gt such problem ?

also i notice when i drive certain distance or speed, vent will auto change from close to open ? is that normal ...hmm