Edited

This post has been edited by firdausz: Feb 3 2013, 02:06 PM

can I use CC to pay for my car loan?
maybank to cimb?

You cannot use CC to pay a loan..

CAN NOT using Yr CC Paying House Loan, Car Loan, etc etc...Loan

okok thanks
just asking

I cancelled my Maybank Sony card last week 31/1/2013. The total due amount was Rm819.47. Went to a Maybank branch and filled in the credit card cancellation form. Paid Rm820 via CDM since the queue was long.

After that, I called customer service just to expedite the process. Was told again that it has been cancelled, was given a reference number as well.

Today, I login to M2U and saw that my card is still listed, with an outstanding balance of Rm18.76 and the statement was on 3rd Feb

Why is there a new additional charge? The card has been cancelled

Usually they need 3-5 Working Days to (Update) Procced your Request...
But any Enquiry You can Call up Customer Service to ask at 1300886688.

This post has been edited by fly126: Feb 4 2013, 10:53 PM

When I called them, the rep just said it is the finance charges, but does it make sense since I confirmed with the rep at the Maybank branch about the total outstanding amount which was RM819.47 as of 31/1/2013/. Paid Rm820 on the same day. The card was cancelled on the same day as well, not only via the form at the branch, but I also called Maybank customer care to expedite the whole thing, and the rep confirmed there are no more outstanding amount and the card has been cancelled on the system

Then You must Get Bottom of This, Log on Complaint on their Website sent out email to them together with Your Reference No...& see what the out come next
http://www.maybank2u.com.my/mbb_info/m2u/p...d=/mbb/Personal
& Please Click on Submit Your Complaints

This post has been edited by fly126: Feb 4 2013, 11:28 PM

Or Better You Call CS Again...

Calling the CS does not bring it anywhere, I've just lodged a complaint via email and at their FB page

Just waiting for the reply from them tomorrow. Rm18.76 is not much, but why should I pay it if the card has been cancelled and I've paid all the outstanding balance.

Possibly the payment RM820 (cash) was made after the Statement Date ... what is your CC Statement Date ?

My statement date is every 3rd each month. The payment of RM820 was made on 31st Jan 2013

So the DUE DATE for the outstanding RM819.47 is on ~23 or 24 January 2013. [20 days from Statement Date]
You made payment on 31 January 2013... so Finance Charges was applied.

The total outstanding does not include the finance charges as of 31.01.2013?

Nope... the Finance Charge will take effect on 3 Feb 2013 (new statement)

If only the rep at the branch told me about this last week. When I ask her what is the final amount to be paid to cancel the card, that was the number that she gave I assume it is including all the current finance charges as of 31st Jan 2013

The charges will be known even to the Customer Service as of 31-Jan-2013... it's only know after 3-Feb-2013.
It's good to know Statement Date, Due Date to know when to avoid these charges.

Call the Maybankard CS to "waive" it, acknowledging the CS didn't do her job very well..... Known Fact: anyone who paid late would kena finance charges

guys, i am trying to use maybank2u to pay for my public bank credit card.

my enquiry is, is it fund transfer or bill payment?

thank you

fund transfer