I cancelled my Maybank Sony card last week 31/1/2013. The total due amount was Rm819.47. Went to a Maybank branch and filled in the credit card cancellation form. Paid Rm820 via CDM since the queue was long.

After that, I called customer service just to expedite the process. Was told again that it has been cancelled, was given a reference number as well.

Today, I login to M2U and saw that my card is still listed, with an outstanding balance of Rm18.76 and the statement was on 3rd Feb

Why is there a new additional charge? The card has been cancelled

When I called them, the rep just said it is the finance charges, but does it make sense since I confirmed with the rep at the Maybank branch about the total outstanding amount which was RM819.47 as of 31/1/2013/. Paid Rm820 on the same day. The card was cancelled on the same day as well, not only via the form at the branch, but I also called Maybank customer care to expedite the whole thing, and the rep confirmed there are no more outstanding amount and the card has been cancelled on the system

Calling the CS does not bring it anywhere, I've just lodged a complaint via email and at their FB page

Just waiting for the reply from them tomorrow. Rm18.76 is not much, but why should I pay it if the card has been cancelled and I've paid all the outstanding balance.

My statement date is every 3rd each month. The payment of RM820 was made on 31st Jan 2013

The total outstanding does not include the finance charges as of 31.01.2013?

If only the rep at the branch told me about this last week. When I ask her what is the final amount to be paid to cancel the card, that was the number that she gave I assume it is including all the current finance charges as of 31st Jan 2013

Just got a call from Maybank credit card dept, they told me that the amount of RM18.76 will be reverse and I don't need to pay for it

Maybank agreed to reversed the amount of Rm18.96, my card is now inactive and there are no more outstanding

I've applied for this card 2 weeks ago, and still being process earlier today, PB processing department called me asking me to go to any PB branch as my signature on the form that I fax was not clear. Have to submit the form/documents either by email or fax to entitle for the promo.

For me, its a good deal, spend Rm1000, and get Rm100 rebate since Rm50 will be use to offset the GST for the card

The balance transfer is a good deal too, a 24 months tenure which is a 5% one time fee

Example;

Rm5000 + 5% = Rm250

the Cashback for the balance transfer is Rm238

So you only pay Rm12 for the balance transfer fee