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Streamyx Streamyx SNR Margin, --Read here if you face disconnections--

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scorps
post Apr 8 2007, 11:50 PM

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QUOTE(leelc99 @ Apr 9 2007, 12:30 AM)
Omg the technicians did some port changing for my streamyx account and asked me if I still disconnect ini between these few days, then only I report again..

-.- My SNR Margin has anything to do with the port changing thingy?
*
yes nothing,
becoz port changing just in the dslam,or at the cabinet,
but snr margin refer to quality of cable.
leelc99
post Apr 9 2007, 12:02 AM

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Ok I can see your point there. But anyway, I'll wait till tomorrow.

If dc still occurs FREQUENTLY, then I'll definitely call up for Streamyx again.

Thanks for your opinion, scorps.
Friz
post Apr 9 2007, 01:26 PM

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I have problem with my downstream SNR margin, it keeps dropping, but no disconnection, but I can't use my line at all when it drops until 0. So I have to reset my modem, and when it sync I get initial downstream SNR for 12 and my download is blazing fast at full speed. But the SNR will keep dropping until 0. My upstream SNR margin doesnt affected though. So my assumption is, this is nothing to do with my phone line.

So the question is, how am I gonna get a port change? Few of users did ask TM before but they refuse as the technician sent to investigate the problem cant find any problem. Well of course! They wouldnt mind the SNR margin as long as your modem is not blinking and your speedtest seems ok.

Note: When my downstream SNR margin drops to zero, its still synchronized without disconnection, but I can't surf/download/etc anymore until I reset my modem. This happens from morning until late night then only I can get stable SNR margin.

This post has been edited by Friz: Apr 9 2007, 01:31 PM
scorps
post Apr 9 2007, 02:42 PM

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QUOTE(Friz @ Apr 9 2007, 02:26 PM)
I have problem with my downstream SNR margin, it keeps dropping, but no disconnection, but I can't use my line at all when it drops until 0. So I have to reset my modem, and when it sync I get initial downstream SNR for 12 and my download is blazing fast at full speed. But the SNR will keep dropping until 0. My upstream SNR margin doesnt affected though. So my assumption is, this is nothing to do with my phone line.

So the question is, how am I gonna get a port change? Few of users did ask TM before but they refuse as the technician sent to investigate the problem cant find any problem. Well of course! They wouldnt mind the SNR margin as long as your modem is not blinking and your speedtest seems ok.

Note: When my downstream SNR margin drops to zero, its still synchronized without disconnection, but I can't surf/download/etc anymore until I reset my modem. This happens from morning until late night then only I can get stable SNR margin.
*
for this problem,try to use another different modem at your line of streamyx,
becoz sometimes there is also caused by modem problem

if u tried with another modem,but still get the same things,
that probably TM side problem..
Daniel89
post Apr 9 2007, 05:21 PM

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QUOTE(scorps @ Apr 8 2007, 10:15 AM)
enter the modem managment and go to see the status of modem??
*
How to enter it ? Using Aztech modem here >.< ! Noob right here =/
Friz
post Apr 9 2007, 05:25 PM

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QUOTE(scorps @ Apr 9 2007, 02:42 PM)
for this problem,try to use another different modem at your line of streamyx,
becoz sometimes there is also caused by modem problem

if u tried with another modem,but still get the same things,
that probably TM side problem..
*
What? My ZTE just fried and I just got Aztech DSL600ER. Last time ZTE got this kind of problem also, my Downstream SNR (Local SNR) margin keeps dropping.

BUT...

After midnight especially 2am-7am the margin is damn stable. So how come? And my Upstream SNR margin is not affected somehow (20+).

This post has been edited by Friz: Apr 9 2007, 05:27 PM
Guardian
post Apr 10 2007, 11:48 PM

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QUOTE(Friz @ Apr 9 2007, 01:26 PM)
I have problem with my downstream SNR margin, it keeps dropping, but no disconnection, but I can't use my line at all when it drops until 0. So I have to reset my modem, and when it sync I get initial downstream SNR for 12 and my download is blazing fast at full speed. But the SNR will keep dropping until 0. My upstream SNR margin doesnt affected though. So my assumption is, this is nothing to do with my phone line.

So the question is, how am I gonna get a port change? Few of users did ask TM before but they refuse as the technician sent to investigate the problem cant find any problem. Well of course! They wouldnt mind the SNR margin as long as your modem is not blinking and your speedtest seems ok.

Note: When my downstream SNR margin drops to zero, its still synchronized without disconnection, but I can't surf/download/etc anymore until I reset my modem. This happens from morning until late night then only I can get stable SNR margin.
*
Same problem here,using aztech 600eu,just started to have it yesterday night,still the same now.Anyway,I just keep refreshing the page that I am surfing and will be fine after few times.It will again keep dropping after a while and SNR back to 0...

scorps
post Apr 11 2007, 01:07 AM

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QUOTE(Daniel89 @ Apr 9 2007, 06:21 PM)
How to enter it ? Using Aztech modem here >.< ! Noob right here =/
*
what model??
usually just like this..
QUOTE
Open a web browser like internet explorer or Firefox. Enter the ip address of your router in the address bar of your browser.  By default the ip address should be set to 192.168.1.1.

You should see a box prompting you for your username and password. Enter your username and password now. By default the username is admin, and the password is admin. Click the Log In button to log in to your router


this is example of aztech modem status page..

user posted image

user posted image

@Friz
i think you should make report about your problem,something wrong somewhere about wiring or cabling of TM
when the technie TM come you can show your modem status and ask more details..
QUOTE
After midnight especially 2am-7am the margin is damn stable. So how come? And my Upstream SNR margin is not affected somehow (20+).

this about the condition of cable i think ,
maybe when hot days it will make trouble,


outsiders_86
post Apr 11 2007, 06:07 PM

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i already call and make a report to TM 100...if the technician come...how to tell them exactly as i always disconnect in 1-2 hours?
lamely_named
post Apr 12 2007, 09:50 AM

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here's something you folks could try.

pick up your phone and leave it on, see if your connection is stable.

wait for 10 mins. If it's stable, try putting back the phone. Wait for another hour or so. If the SNR margin drops and disconnect.

YOU HAVE A CABLE DAMAGE. It's either the cable outside your house, or the cable inside your house.

however...........this is what's going to make you kill yourself:

TELEKOM WILL NOT CHANGE THE CABLE OUTSIDE YOUR HOUSE if your phone works. Even if you know for a fact that it's cable problem.

as for the wiring inside your house, you can call a contractor or DIY, but it'll cost money.

hint: some telekom contractor can pull the wire from the pole to your house as well, some, not many. Or you could cut your own cable and have telekom come and fix it. wahahhahah.


leelc99
post Apr 12 2007, 11:56 AM

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Ahaha, I no need to pick up my house phone and leave it for 10 mins or even an hour. It will automatically disconnect once every 15-20 mins.

And by the way, you mentioned that Telekom will not change the phone cable for us, yeah? But will TmNet's technicians do it for us?
scorps
post Apr 12 2007, 12:11 PM

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QUOTE(leelc99 @ Apr 12 2007, 12:56 PM)
Ahaha, I no need to pick up my house phone and leave it for 10 mins or even an hour. It will automatically disconnect once every 15-20 mins.

And by the way, you mentioned that Telekom will not change the phone cable for us, yeah? But will TmNet's technicians do it for us?
*
tmnet not related to cable or other equipment of TM,


sometimes u can try ask them, maybe he will give a try to change from dp box to your home,
if from cabinet to your side, that maybe impossible,

Friz
post Apr 12 2007, 06:14 PM

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QUOTE(Guardian @ Apr 10 2007, 11:48 PM)
Same problem here,using aztech 600eu,just started to have it yesterday night,still the same now.Anyway,I just keep refreshing the page that I am surfing and will be fine after few times.It will again keep dropping after a while and SNR back to 0...
*
Where are you staying btw?

QUOTE(scorps @ Apr 11 2007, 01:07 AM)

@Friz
i think you should make report about your problem,something wrong somewhere about wiring or cabling of TM
when the technie TM come you can show your modem status and ask more details..

this about the condition of cable i think ,
maybe when hot days it will make trouble,
*
I DID make the report, they insist on cable problem which will cost me 100 bucks or more... But I think this is not about the cable, because its still new, about a year.

BUT if it is, then its not my internal wiring or cable from the pole, it must be my area copper line is old...

Moreover, I did mention that ONLY "Downstream SNR affected". If it is the cable's fault my Upstream SNR also must be dropping?

IMHO.

DT8
post Apr 13 2007, 10:06 PM

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I have no problem anymore. Still connected since 8 hours ago...biggrin.gif but one thing has changed, that's IP address obtain is quite slow compared to last time. (If you're connected to streamyx, but you did not get IP address, means internet service is still unavailable).
Daniel89
post Apr 14 2007, 02:07 PM

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QUOTE(scorps @ Apr 11 2007, 01:07 AM)
what model??
usually just like this..
this is example of aztech modem status page..
*
Um mine is modem DSL 305E.I can enter it by type 10.0.0.2 by the way the more downstream better or upstream ?
DT8
post Apr 14 2007, 04:40 PM

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QUOTE(Daniel89 @ Apr 14 2007, 02:07 PM)
Um mine is modem DSL 305E.I can enter it by type 10.0.0.2 by the way the more downstream better or upstream ?
*
Downstream means your download.

Of course your down stream should be as high as possible. tongue.gif
Daniel89
post Apr 14 2007, 11:29 PM

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Look bad !

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jaswwp
post Apr 15 2007, 09:55 PM

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I have the problem of keep on getting disconnect especially at night,

my modem status as below, the US margin is very low...can anyone give me a guideline on what's the problem of my modem and how can i overcome it...tq.

Modem Status
Connection Status Connected
Us Rate (Kbps) 128
Ds Rate (Kbps) 512
US Margin 4
DS Margin 31
Trained Modulation ADSL_G.dmt
LOS Errors 0
DS Line Attenuation 44
US Line Attenuation 20
Peak Cell Rate 301 cells per sec
CRC Rx Fast 0
CRC Tx Fast 0
CRC Rx Interleaved 0
CRC Tx Interleaved 1
Path Mode Interleaved


DSL Statistics
Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0



outsiders_86
post Apr 15 2007, 11:33 PM

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damm dulanz the telekom...i phone 100 call them come..they check they say my phone line no problem...but i still dc like nobody business ...today i dc more than 10 times...damm !@#$ ...
Friz
post Apr 16 2007, 12:02 AM

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QUOTE
Connection Status  Connected
Us Rate (Kbps)  512
Ds Rate (Kbps)  1408
US Margin  20
DS Margin  2147483646
Trained Modulation  GLITE 
LOS Errors  0
DS Line Attenuation  56
US Line Attenuation  31
Peak Cell Rate  1207 cells per sec
CRC Rx Fast  0
CRC Tx Fast  0
CRC Rx Interleaved  2
CRC Tx Interleaved  0
Path Mode  Interleaved


DSL Statistics
Near End F4 Loop Back Count  0
Near End F5 Loop Back Count  0
This is mine. DS Margin 2147483646 because it drops until 0 and now the value shows an error like that.

WTF?


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