Good Day Customer,

Thank you for your email dated dd/mm/2016 with regard to network issue.

With reference to your email, kindly provides the required information as below for us to proceed with further troubleshooting.

Details required:
1. Problem: (Coverage/Data/Call)
2. Full address: (unit #, level, jalan, taman, postcode, landmark):
3. Longitude/latitude:
4. Error Message. (If any):
5. Signal strength, how many bars for 2G, 3G and 4G network (pls specify for each network for both indoor and outdoor now and before issue happen):
. 2G indoor:
. 2G outdoor:
. 3G indoor:
. 3G outdoor:
. 4G indoor:
. 4G outdoor:
6. Problem occurred indoors or outdoors? :
7. Does issue happened at other places as well? :
8. Problem during day/night/specific time:
9. Alternate contact number:
10. Short description of the issue:
11. Phone model:
12. Sample call (B party number, date and time of call attempt at reported area ,to trace which site you are attached to):
. B party number:
. Date of call:
. Time of call:
13. Since when issue started: (DD/MM/YYYY)
14. SIM replacement done? :
15. Tried swapping phone? :
16. Any other Digi users impacted as well? :
17. Speed test:
. Download Speed:
. Upload Speed:

Your continued support is much appreciated and we look forward to serving you again. Please e-mail us at help@digi.com.my or contact our Customer Service Team at 0162211800 if you have any other enquiries.

Thank you & Have a nice day

Regards,
xxx
Customer Service
Digi Telecommunication Sdn Bhd