Good Day Customer,

Thank you for your email dated dd/mm/2016 with regard to network issue.

With reference to your email, kindly provides the required information as below for us to proceed with further troubleshooting.

Details required:
1.      Problem: (Coverage/Data/Call)
2.      Full address: (unit #, level, jalan, taman, postcode, landmark):
3.      Longitude/latitude:
4.      Error Message. (If any):
5.      Signal strength, how many bars for 2G, 3G and 4G network (pls specify for each network for both indoor and outdoor now and before issue happen):
  .    2G indoor:
  .    2G outdoor:
  .    3G indoor:
  .    3G outdoor:
  .    4G indoor:
  .    4G outdoor:
6.      Problem occurred indoors or outdoors? :
7.      Does issue happened at other places as well? :
8.      Problem during day/night/specific time:
9.      Alternate contact number:
10.    Short description of the issue:
11.    Phone model:
12.    Sample call (B party number, date and time of call attempt at reported area ,to trace which site you are attached to):
  .    B party number:
  .    Date of call:
  .    Time of call:
13.    Since when issue started: (DD/MM/YYYY)
14.    SIM replacement done? :
15.    Tried swapping phone? :
16.    Any other Digi users impacted as well? :
17.    Speed test:
  .    Download Speed:
  .    Upload Speed:

Your continued support is much appreciated and we look forward to serving you again. Please e-mail us at help@digi.com.my or contact our Customer Service Team at 0162211800 if you have any other enquiries.

Thank you & Have a nice day

Regards,
xxx
Customer Service
Digi Telecommunication Sdn Bhd