Seller, I believe regardless of how bad you may view the customer to be you are to maintain your cool and respect the customers. And not try to have a bashing of words.
Its common sense mate.

This post has been edited by SiLveRGuN: Sep 29 2011, 06:23 AM

sorry to say. I am going to compensate to the TS for any incovenience made for his case. If he made this dispute thread or PM me, same thing will offer to him if the graphic card really spoilt. I can accept if there is Compability issue for the graphic card or something wrong with his motherboard or other hardware. From both PMs dialog to dispute thread, i dont see the TS want to solve the problem unless we do on site service. compensation had been offer RM80 for his cost (RM60 when do testing) and another RM20 for his travel to my office since he stay too far. We dont do on site service in our business nature. What I want is to get know his problem.

2nd compensation offer to him if the graphic card is really broken, if so many forumers thing that money can buy anything then pls forget about it.

let the Build Tech report then. sorry for my words, it is a bit rude. too emotional when read TS Post.

Let him talk. Give him enough rope and he'll hang himself with it.

I've dealt with Idealtech several times via Yoongkeen. The first time Zhen^wei replied to my follow up inquiry on a newly launched product simply pisses me off. That was in May. Since then no more Idealtech for me. There's no need to show what he posted in PM. His replies here shows his attitude very well.

This post has been edited by Catnip: Sep 29 2011, 08:45 AM

theres more than one way to skin a cat as they say (accidentally ur nick is catnip lol) sry bro too tempting but had to make this lame joke. but honestly i tried differents ways to skin the "cat" but it brought me down this road which i dont want to "walk" on but out of desparation and no other option left i was cornered here. i suppose its a blessing in disguise because u guys were nice enough and pointed me to the light when a new option in a form of the distributor (again thanks alot mugenz) was found. told mugenz that it was funny because all of this could have been avoided if zhen would have just checked my pc when i ask him to even if idealtech dont render this service. also dmg control could have be done if he called me as i asked him to if he really wanted to solve the issue and i honestly believe we could have come up to something we both can agree on.

i guess its yoongkeen when i called for enquiries and stock or when i got there to pick up my items. he seems to be really nice and timid i might add. no prob with him. i guess he really made alot of repeating customer for idealtech with his humble ways when he serves the customers.

Lastly no bashing or ill intention here but i really hope zhen wakes up and understand y he is getting negative comments from the others.

Again keep the comments, opinions, experiences and sharings coming. Thanks for reading and apology for the wall of text u guys have to go thru.

oic.

they send the gc to vendor for further testing right ? according to Build Tech Technician.
do they test your card on the spot when you sent to there ?

erm..sorry to say...but zhen^wei..u really need to change the way u response to ur buyers and potential buyers...i had this problem with u also when we discuss in pm..for few times actually....and i still keep it as my record...i believe if some were posted here (even if some1 else frustration with u),it can show something bad...

added : anyway,ppl do make mistake...so give them a chance and let's be friend...prob can be solved right? this post is not intended to harm ZW but just to share my experiences and to let ZW realized what he did to us (customers and potential customers). that is something to be corrected. dun misunderstand my post ok.

This post has been edited by dinwaja: Sep 30 2011, 08:19 PM

hmm... i think other pls just stay off... adding more 2cent will not help to solve this case. leave the thread clean and let buyer n seller update the case yo...

not easy to be boss, not be too over be customer... cari makan jer...

sometime ppl wil out of temper control... i think zhen wei will learn for this time and TS, so your card solve?? hope you both can settle down with peace.

Well Said. Plz give some space to both involved party to settle this in the very right manner, yes, u can reply here but plz with an intention to help both to settle the issue, not by adding more fuel. Tq

thiss

this is not an IDEALtech feedback thread.

please, let them settle the matter rather than keep harping on ZW's reply, which in some ways may seem unacceptable.

please stop spamming so TS can have the matter resolved and thread closed. feedback you can always go post on ZW's sales thread.

Actually I feel both side also have bare a part of responsible.. I understand zhen wei feeling event I have problem with him with a psu case but nvm buyer you also. Zhen Wei actually he willing to help u just time wasting. But problem is here we must try to solve , not really the time blaming each other. Hope the case can settle.

thanks ppl for u comments and opinnios. kelvin im still waiting for build tech. as the manager said 1 week cause its send to hk. i will try to email him today. and next week by tuesday i will call him(just cukup cukup 1week) if not upadte yet.

honestly i dont mind post like dinwaja (actually all welcome) because at least everything is brought up. even if any of u who might read this had a good or a very good service or after sales service from zhen wei...(zhen wei not idealtech pls) u can post ur experience here. i dont mind.

kelvin all of us also car makan bro. thats how i got my money to buy a 6950. not from parents or petik from pokok duit lol. so seriously i dont want to sabo him. like i said if u want i can give u the numbers of other sellers that i have dealt with. u can ask em how was my attitude towards them. problem is u guys know, seen here black and white and i even write essay for u guys (tapi u guys belum kasi markah lagi LOL)

still sabar in waiting for the gc result. like i said will update spoil ke or was actually ok.

seriously there nothing i gain by writing in the dispute forum, in the first place. maybe relive my school days( wirte essay). ra2boy if u read my post u will know y i didnt take his offer. (before the offer of bagi duit for the hassle he caused me and also for the hassle to come over to his place)due to a few reason. its written there. i also ask him to give me a call them. im sure we can find a solution if we talked. kat sini (rather just typying) not everything can be expressed due to lot of reason. so bro i seriously didnt waste time. if u think again what do i gain wasting time... gc masih rosak tak boleh guna dgn comp. orang tak beli his stuff due to this post pun tak guna bagi me because gc will still be rosak.

This post has been edited by vlwl17: Sep 30 2011, 10:25 AM

Something same case, i bought from pcdepot agp 512mb 128bit card model forgot,
i use about 2 month it went blank all, so i claim 1to1 with them,
2nd time after change new unit, the gc when playh rakion it will show artifacts,white or pink line always crash.....
other game ok not much game i play,
my old 9250 128mb doesnt make this artifact on rakion..

after a while on and off it ok back,maybe it got ,heat prob etc, small defect,

same to card reader tinytech i boght from them,
i test laptop new and desktop cannot run ,starting run ok halfway it hang,
the small chinesee almost bald technician claim ok,use his laptop, i ask him use other pc he refuse,
2d time prob again i come to him ,still use same laptop ok.

but finally i went to carrefour bought card reader same type but different brand,
finally i swap usb cable for the pcdepot 's card reader, i only knew is cable problem ,
i failed to claim from them, but finally i prove that it is defect myself............................
long time adi , i swap cable cat prove also,since cable if i brnig both they will say i try change faulty 1 to them..........

wah dantck. talk about bad luck huh. sry to hear the trouble u have to go thru

Next time make sure you purchase good from a reputable shop, cutting small cost but end up buying faulty product is not a wise choice.

aye i agree to u to some extend. and as i have said, i put this up here to warn others. thanks for the feedback

The problem I think is with how idealtech is being run. They are trying to run the company like a distributor. Yet they want to sell to end-users. As you know being only a distributor, you don't need to do a lot of things with handling end-users. That is why distributors make a lot less profit per product. I understand they need to do this to help build-up the company as they are relatively a new company. Since the company now has certain reputation and starting to get business, they need to really re-think whether they want to continue selling to end-users or settle just being a distributor. If they want to continue with selling to end-users, they need to setup a better technical support to handle warranty issues.

Agreed!!

one to one exchange is good, not sure when you bought and how much you bought but at least u can claim one to one exchange. it is very good enough for the after sales service.

Memory Card Reader might becoz of the cable problem. smthing small things retail shop will just exchange.


if idealtech not responsible company, i think we won't reply to TS at first place.
if you check all the PMs, you can find out we , BuildTech, Computer shops had tested the card in good condition.
so now left Sapphire principal to inspect the card more details and give some kind of testing report for "Compatibility Issues" which can't work on TS's PC


Can accept if you say my reply is bad, but at least end users still can claim from us within the product warranty life(after 1 year), so many forumers prove that, but they need to pay for the shipping cost return to them after RMA.

Thanks for advice and truely we need 1-2 staff to fully monitor here for the customers orders and after sales service.


Well, we waiting Sapphire Testing Report then

Seriously, why buy from shops that not providing after service?

To avoid misleading, seller should stated clearly at all his selling threads so that there will be no future problems , about:
- no after service
- extra charges needed for testing
- office got no testing equipment
- send back to distributor yourself

buyer should also ask before dealing.
maybe find seller with " safe trader " tag, find those who provides good service or free(I'm sure there's plenty in here)
find those with manners and good attitudes.

I can sense seller has some typical "Chinese" attitude - all I want is the money and business, good bye after we deal. Or oh I am rich now, not happy I give you money lor.
No offense , I'm a Chinese as well.