cases like this often happen when dealing with customers. It is not something easy to solve and the reason why I end up not opening a computer shop.

However, I find idealtech or zhen^wei's method of dealing with product warranty is not good enough. I too had some problem with a product which indirectly comes from idealtech but it wasn't solved and I end up selling the item. For my case, it is isolated case of the product itself having the problem. But it wasn't handled properly by idealtech's support. However, I do not want to talk about that anymore. Let's talks about this case.

I feel that zhen^wei should have just 1 to 1 exchange for buyer. Provided that they still have extra stock for it. Assuming also the item is still very new and less than few weeks old. Then test it more thoroughly in their lab. He is the one who advice buyer to bring to other shops for test but refuse to acknowledge the problem after that. I know sometimes buyers does exaggerate or bluff but that's what warranty are for. Sometimes it's more about providing after sales service. If the card does have problem then he can always claim from his supplier. If the card really have no problem then it can shut the buyer. The card can then be sold to someone else.

This post has been edited by abubin: Sep 26 2011, 03:58 PM

now the issue is graphics card FAULTY or NOT COMPATIBLE with the motherboard? If card really proven working fine then perhaps buyer should sell off the card and get one that works fine with the motherboard. Idealtech can be nice and offer some trade-in but that's up to idealtech. Alternatively, buyer can report this incompatibility issue to sapphire manufacturer. See what they can do about it. Sapphire should be held responsible for this incompatibility issue when other cards work fine with this motherboard.

Really no point arguing now. It is not buyer nor seller's fault. Just solve the problem and get on with it.

The problem I think is with how idealtech is being run. They are trying to run the company like a distributor. Yet they want to sell to end-users. As you know being only a distributor, you don't need to do a lot of things with handling end-users. That is why distributors make a lot less profit per product. I understand they need to do this to help build-up the company as they are relatively a new company. Since the company now has certain reputation and starting to get business, they need to really re-think whether they want to continue selling to end-users or settle just being a distributor. If they want to continue with selling to end-users, they need to setup a better technical support to handle warranty issues.

What you did to solve your problem to some is a subtle way exit. To some, like TS, it is not a matter of just solving the issue. It is standing for your own rights and your own words. In your case, the cooler is certainly causing problem, you could have insisted it because anyone would know that 103 celsius is not acceptable temperature. That technician need to be fired from his job. Because you opted to not argue and solve the problem by yourself, you are actually building more confidence to this lousy technician and he really think 103 celsius is a normal temp for GPUs.

Same like TS vs zhen^wei. I am quite sure it's really not about the card or money. It's about fighting for your rights as consumer and reseller. Sure, the problem could have been solve easily like TS selling the card away or zhenwei refunding TS. But both believe what they have done to be correct and they stand by their decision. This is the kind of characteristics that Malaysians should be having. Stand firm to what you believe is right. If we have done that, we wouldn't have to succumb to the political issues we are having now. Like during election when they said..if you voted for opposition the country will become chaos and messy and so on. Yes it might happen but we must stand our ground and practice our rights. We do not opt for a cowardly way out because we don't want problems. Sorry..a bit out of topic but get my point.....

This post has been edited by abubin: Oct 19 2011, 11:21 AM

sorry, I use the wrong word. Coward is not the right word in this context. It should be more like less confrontational way.