ok. no hard feeling. hope u get back the gc with new condition so u can use it.

Last time say delete pm now suddenly put pm back say want to understand whole things in details but actually trying to provoke ts again, when ts react then u back off so u can portray the ts over reacting.. might work if u did this from the beginning but too late now, i dunno u how old but i rly feel like ur the kid.. talk and act like a small boy.. when everyone side ts and complain abt ur attitude then u try provoke ts one more time but this time when ts react u try to act like the good guy n ask whats wrong with ts.. nothing wrong with him, something wrong with you.. he bought something from you, not rm10 or rm50.. like ts said, problem could be solved if you check for him the 2nd time instead of asking him to go other shops. The fact is... 1. your the type of person that thinks that when ur right means ur right so after u checked once for ts, u refuse to do it again. 2. u doubt ts when u ask what is the name of the computer shop that he send to, this proves again that u think its impossible for you to be wrong and most likely ts is lying. 3. u show ur attitude problem with all nice quotes u make like the time u said " it is enough la kid.
this thread won't affect our online sales and also the company reputation as well" and when u try to insult ts with money. Its different if u offer it out of sincerity but the way u offer it is obviously not.

Thanks for comment.

the PM things, TS will know better. total 2 pm dialog. the first one (when he claim warranty for first time) I already deleted since too long time ago.
the 2nd PM is last month when TS went for 2 computer shops.

yes, problem can be solved if 2nd time TS bring the PC to my office so we can check his hardware. Maybe because I mention I need to charge for the service charge for this had stop TS. It maybe can solved TS problem instead sending the graphic card again to Build Tech his own.



TS complaint for spending too much for this, If i offer some compensation for it, and offer him come to my office again with another RM20 compensation. and not try to pay him money and run away from service.

If the hardware tested is good condition myself and distribution technician, I am weird still got other motherboard have problem with it. That's why I am asking for bold sentences. dont make sense ?



This post has been edited by zhen^wei: Oct 14 2011, 01:20 AM

then why you don't offer it in the first place rather after u ask him to open dispute thread and he done so? how come u become so good after he open dispute thread? u offer him the money is not sincere la, u just use it to insult him, u so nice offer him money then in first place y say want charge him? so weird?? let me get this right.. b4 open dispute thread, don't want to help, want to charge, after open and got complaint by other ppl change straight away say u want compensate him is he dont want.. seriously la, i think ts also dont expect u to do much or give any help, is ur attitude prob..

"oh make it short story. ur words is long and meaningless.

give me ur maybank acc here and i transfer RM60 to u. and u come to my office with ur own transport during office hour and weekdays. and i will bring the cpu here and u test in front of me.

so if everything working. then u know what u should do right." <--------- offer him compensation not in a sincere manner and at the same time chellange him? lolz

"But what will TS do if the GC is working and good condition but his rigs problem ? "

"I would very excited to know the report after get back from oversea . haha thumbup.gif"

"If there is no problem with the Graphic Card, then what will the TS do ?"

"and again my question. what you will do if the gc in good condition ? i am waiting smile.gif"

Those r all the things u said, when i see all this, i cant tahan cuz i know whats ur intention, so dont bs, ur not sincerely offering compensation to ts but merely insulting n challenging him..

Funny thing is if u willing to compensate n help in the first place none of this will happen, is it ppl must complain u like hell only u willing to help, summore look so forced? most stupid thing is u urself challenge n tell ts to open dispute thread.. is like challenge ppl to give ur ownself problem? what u did is like when argue with someone u went n give him a gun n teach him how to shoot you.

Seriously la, u got attitude prob is comfirm..

Anyway i thought u said to avoid any rude things come from your mouth u want to silent on all critics ?? lol

Just leave it la

This post has been edited by eddy86: Oct 14 2011, 03:04 AM

Okay, after reading your problem, your gc is experiencing intermittent problem and the error does not always crop up automatically everytime you switch on the computer.

I had suggest you save yourself the time and take a video of the graphics card on the PC and hopefully you can capture the error when it happen.

779364 it is intermittent prob but most of the time it crops up. well its send back to vendor hk for furthering testing. i will be calling the distro to check the update this afternoon after lunch.

didnt claim warranty at all because according to zhen wei the gc is ok and they just checked it. the first time the gc had problem i called him. didnt pm him here.

here is some quote from me and zhen wei back in the first page.

Your problem is: You have problem with the graphic card with your motherboard, so I did ask you to test at other PC. you say you want to bring whole CPU to us to check, then i say ok. but we will charge you (common sense, like other kedai komputer), but i still no idea how much to charge u since i no have experience for service like this. then yesterday u PM me say u bring to 2 shops story. quote by zhen wei

mr choo i hope u will be honest and tell the truth. when i told u that i will get my pc to you, u told me it was best if i brought it to other computer shop because u said u are not in this line. i dont remember u telling me u dont know how to charge me. well either way it comes back to the same thing. u refuse to check my pc (for whatever reason it might be) thereby not rendering any after sales service. Not that im contesting on the part of u charging me if u had to check my pc but isnt it goodwill for a seller to do this for free when i have bought almost 3k worth of product (also have receipt to proof that and is all in the same month) from you out of good faith (isnt that also common sense)? so you are not an irresponsible seller (i agree with you)rather just one that does not care about the customer after the product has been sold. quote by me

ya, i might forget what i am answer u when u want to bring ur PC.quote by zhen wei again

this speaks for itself. very contradicting. doesnt make sense tho ppl, if i send it to others they charge me, i send it to him he charge me. isnt it better to send it to him because either way im going to get charged

forgot i better add this

part2
so took it back again and tested it asap. gave me prob as u have expected. call zhen up and he tells me to try reinstalling windows. So i did just that and even updated latest driver for good measure. still with the same prob. call him up to tell him that. also told him that i suspect psu might have prob if the gc is actually fine (pls note psu was bought from idealtech also). he said thats not the way it should be done. Logic prevails i agreed with him that my pc components needs to be check one by one to really determined the cause of it. so i told him can i send the pc for him to check it. He says he will charge me cause i didnt get the pc from him (and i said im fine with the surcharge) but he said that its better i bring it to another computer shop to check as he is busy and they are not a shop that really does this. (i think looking at his style now probably the standard charge for checking is not worth it compare to his distribution of comp components biz therefore he doesnt want to do it. fair enough its his right). took his advise, trusted him and arm with the idea that the gc was fine i sent my pc for checking to 2 different comp shop. verdict gc prob.quote from my first thread


eddy, u and i know there is no reason for any customer to complain that the gc is faulty because then it will be down time for us. we want to play our games and use our pc in peace. whats the point in lying about it then? i checked my pc in ALL IT hypermarket and the tech told me they also experience something like this before. not the 6950 but the same prob as they send the card back to distro, distro check nothing wrong and send back but when they test it after installing it had the same prob. so they send it back and got a new one and after that it was all fine.
zhen wei said it was fine after he and buildtech tested. when i actually went to buildtech myself they openly accept to send it to hk for further testing even when they told me they did do the test with an ok result for the gc. they didnt insist it was an ok card unlike others. basically i think u got the gist of it already.

thanks again for ur opinions and comments and thoughts. all of u.

quite true, he just keep challenging ts and act like some chao ah beng gangster
the solutions he gave is just too ridiculous , reinstall windows? accuse the gc problem occurred after test with the other 2 pc shops? omg? some more ask the pc shops name like there's no better pc shops out there. feel like he just simply " layan" ts, too busy with his business maybe

i wonder if ts is so problematic to him why don't he just refund ts and close the case, save time, no dispute, no need emo with rude words, just a little bit money(for him) for a happy ending. give the gc to cousin as a pressie since no problem

ts , next time just take a video when u testing with the gc on multiple pcs and show it to distributor and saphire or ask some pro in the forum for solution is the best way(i'm sure many willing to help and give you better solutions)

In my opinion any further "fight for who is right & wrong" type of comment should be halted till the GC returns from RMA

As now I see that any new fella comes here to comment are merely flaming zhen wei. No more than that and no more than just to continue pointless debate. Because no matter how hard these forumer bash zhen wei, at the end of the day vlwl17 fate does not get any better.

So enough flaming and now just wait for the GC to return and see how it goes after that. This is a dispute resolution thread, not a thread to "bantai" or flame people.

taking the post by dertb as an example- "act like some chao ah beng gangster " does constitute some kind of bashing and flaming i would say. but the rest of the post from dertb is how i do feel to be honest. it is true that no matter how hard the bashing is my problem will remain the same. but then again as i said before opinions, comments r welcome but bashing of course not. its a freedom of speech and eddy86 post on the particular subject of guns and shooting yourself proves a point.

in the end my prob is being look into by buildtech at the moment tho its taking along time due to the fact they are checking a batch of other faulty gcs sent by buildtech according to the guys there in buildtech. so rather now im not fighting for whos wrong or right anymore because i have found a solution to my problem. the thread here is for the other forumers to read and to be warn on potential problem they might be facing. hence i think its right for the others to voice out because the one that is really frustrated should be me not the forumers that commented here.

dertb u point out a good idea on taking the vid. but my gc now is with the vendor in hk so its pointless now. but i will remember that. and yes i have to admit, lots of forumers have actually offered help and i thank them alot. its nice to know that there are still nice malaysians out there.

you are right asamkipas, shouldnt be flaming but rather make constructive comments.

I know this sounds like a really desperate solution, but if zhen^wei and buildtech have confirmed that there's nothing wrong with the gc and you're still unhappy, why don't you sell off the gc and get a new one? you'll lose some cash yes, but you'll sleep better at night. You won't have to keep running up and down and calling here and there.

I had a graphics card from powercolor that was overheating like mad. I sent it for RMA but the technician told me it's fine, all similar graphics cards are running at 103 degrees celsius. I was like, yeah, I don't need a kettle anymore, let's just boil water on my card. I couldn't sleep at night till I got a 2nd hand cooler recently, which dropped my temps by 30 degrees. the original cooler was faulty but I couldn't get the techs to agree with me. I got fed up and took it into my own hands.

I applaud your persistence here vlwl17, but sometimes for your own mental wellbeing you might have to make desperate choices.

What you did to solve your problem to some is a subtle way exit. To some, like TS, it is not a matter of just solving the issue. It is standing for your own rights and your own words. In your case, the cooler is certainly causing problem, you could have insisted it because anyone would know that 103 celsius is not acceptable temperature. That technician need to be fired from his job. Because you opted to not argue and solve the problem by yourself, you are actually building more confidence to this lousy technician and he really think 103 celsius is a normal temp for GPUs.

Same like TS vs zhen^wei. I am quite sure it's really not about the card or money. It's about fighting for your rights as consumer and reseller. Sure, the problem could have been solve easily like TS selling the card away or zhenwei refunding TS. But both believe what they have done to be correct and they stand by their decision. This is the kind of characteristics that Malaysians should be having. Stand firm to what you believe is right. If we have done that, we wouldn't have to succumb to the political issues we are having now. Like during election when they said..if you voted for opposition the country will become chaos and messy and so on. Yes it might happen but we must stand our ground and practice our rights. We do not opt for a cowardly way out because we don't want problems. Sorry..a bit out of topic but get my point.....

This post has been edited by abubin: Oct 19 2011, 11:21 AM

Did any forumer went personal attaack against Zhen wei?

I felt we only looking at the dispute and the service he gave to TS.
ZW is directly responsible for his service also his attitude as he directly represent his company, Idealtech.
So discussion is still within the services that was being provided by Idealtech.

No?

Basicailly TS complaint about 2 issues,

1. The problem of the GC
2. The attitude of Seller.

Which both directly related to the dispute.

I sort of agree with abubin to stand up to your rights on the fact that if you dont get what u deserve or promise then get it done and dont let this corporate intimidate the consumers.

I always have problems like this and i always fight for it if i m 100% sure the fault is not from my side. Like TM providing shit service, ISP giving unreasonable and hidden terms and conditions.

Sell the GC will only make the company felt they can just do what they want and get away from responsibility

This post has been edited by mugenz: Oct 19 2011, 11:40 AM

I thank you for your insightful view on Malaysian politics and your stand on cowardliness. Perhaps I should've told you the whole story where my card got replaced 3 times for different reasons and the overheating final unit that I got was the last straw (previous cards had artifacts). Another characteristic I believe Malaysians should have is to understand all points of view before being quick to criticize. Sorry a bit out of topic but get my point...

Back to the topic, I'm offering an alternative to TS if he truly is fed up. I know I would be, and contrary to what abubin says, it's not cowardly to seek a non confrontational solution as long as you're happy with your decision.

* driver conflict / driver issues possible to make problem, I understand TS maybe dono how to fully clean the driver.
* tested working at my side and also distri, that's why I am doubts which technician tested got problem, and maybe with list of motherboard tested by other technician got problem with this gc, we can send to distri / sapphire so they can do further inspection.
* I dont think my reply to this customer is to "simply layan " him.

* sent once to buildtech and they reject for RMA and return to us with the list of testing they done, and comfirm it is good condition.
* 2nd time sent to me and i tested myself with some games, it in good condition.
* these are the reason why i am asking you check your other hardware , maybe it cause the problem.


Yes, I am fully agree Customers should know their right when purchase products, I am customers in this market also.
* But he request for On Site Service which we not able to do.

sorry, I use the wrong word. Coward is not the right word in this context. It should be more like less confrontational way.

WTH i leave u guys a day or two and this appears... lol what a read. i have to say some of u deserve to go for politics. WE need ppl like u that really understands the ppl at their own level. Alot to say here dont know where to start anyway to reehdus and abubin - bros dont fight but thanks for the comment and honestly the out of topic is really an interesting read. im happy to hear im not the only one that feels like the way u guys do. glad to know i have comrades like that in the same views.

@abubin- i know how you feel. i sometimes feel like i should be taking this fight too but i really hate to get into politics. wish we had more ppl who feels the same way to and make the right change for all malaysian. not only for ourselves as malaysian but for our future generations. And i mean Malaysians, nothing to do with races or religion. no matter what, we are brothers from a different parents but the same red malaysian blood we will bleed because we are born and breed as one here. the country is us and we are the country!

@reehdus- yeap i guess u guys know why im still writing essays here. And if i would have take the easy way out, im just gonna be the same as the person i complain about in here. selling the spoiled gc (so far up for debate still on the word spoiled here) to another forumer or someone else is not only going to spoil my name here for future transactions but its not ethical to do that to others. i mean i wouldnt even want to be at that receiving in. would u like to be in the shoes of the guy that bought a gc that the seller thinks that its spoil or could be problematic? pls do not get mad bro but im not trying to say u are bad to think i should have just sell it but im telling how i feel on this option of just selling it off.

---

Added on October 19, 2011, 1:33 pmbulleyes are usual bro mugenz and yes another resaon if we just sell the gc away that would be the messenge we are sending not forgetting bad decisions returns really quick if u know what i mean. thanks again mugenz

p/s man lets not get started with TM i KNOW we all have huge complains about them including myself.

This post has been edited by vlwl17: Oct 19 2011, 01:35 PM

lol...i think i'm being misunderstood. what i mean is, if at the end of the day neither buildtech nor zhen^wei can find anything wrong with the stuff (and i'm not giving excuses for the way zhen^wei is responding to ppl here) and they can confirm that the issue is a compatibility issue or whatnot, then a reasonable solution would be to pass that card on to someone else who can use it. if the gc itself is faulty, then by all means continue what you're doing. eg, after replacing my cooler, i'm not gonna sell my faulty cooler to anyone else. similarly if the card itself is spoilt, then you shouldn't pass the buck to someone else.

very funny guy, now he is doubting my ability to do any install/unistalling.

"tested working at my side and also distri, that's why I am doubts which technician tested got problem, and maybe with list of motherboard tested by other technician got problem with this gc, we can send to distri / sapphire so they can do further inspection."if u guys read the pm he paste here u can see theres no offer of this, he was just very sure that it is in good condition and just wanted me to go over to his place so he can show me that its not spoil and if it is then he will put the blame on me for mishandling . "i never mean dont believe u or wat. but what we test. and we sent to distributor to test the result is same. the gc is in good condition. but not sure after we pass to u. what's wrong with the gc condition then." quote from the pm by zhen wei

read his reply for the 2nd quote. obviously he still thinks that gc is still in good condition that he was blinded that he contradicts himself on the first part.
"these are the reason why i am asking you check your other hardware , maybe it cause the problem." and " tested working at my side and also distri, that's why I am doubts which technician tested got problem, and maybe with list of motherboard tested by other technician got problem with this gc, we can send to distri / sapphire so they can do further inspection". isnt that plain simple that it was checked? good lord, yes he can play with his words.

he can do this all day long. and i can show u guys all day long what he did was not right.

p/s i doubt he understands the word consumer and customer or the differents.

---

Added on October 19, 2011, 2:18 pmbtw zhen wei and buildtech check no prob (regardless of how many times because it is done before i send to the other 2 computers for further testing) so why does he insist that its ok even when buildtech themselves didnt dare to make that claim. Very curious right ppl? best part of it he was so sure of it till now. i mean he obviously put a lot of faith in buildtechs tech.

This post has been edited by vlwl17: Oct 19 2011, 02:18 PM

Build Tech and us are doubts for same thing. not we are saying that you can spoilt the gc or what. the explanation is:
* The GC condition is good when sent to Build Tech to check first time.
* The GC condition is good when sent to Ideal Tech - zhenwei to check for 2nd time.
* if 3rd time u sent to Ideal Tech -zhenwei / Build Tech is faulty, then alot possibility it can be faulty in the procedure when we sent to pc shop , put there for few days testing, passing to other person/ test at other PC. I am not saying that u purposely try to break it or try to make it faulty or etc. dont missunderstanding.

When you go to Build Tech, they never mention to u same thing ?



when u go to build tech, i think u better ask the manager who u mention earlier.
Can the Gc sent to Spaphire to claim if Ideal Tech sent to them for 2nd time ?

I am choose not to reply at this thread few days ago, but I realise when i reply, you are try to find any reason to fight back to me also.haha.

it is ok, pls wait until your gc return to Build Tech.