Just TS bring his GC and with that tested found faulty PC too and Seller also bring the Super PC which is enought to test Kow Kow one so cod in somewhere where both parties agree

LOL zhen, thank you for your repeated invitation to come over to your shop. let me see u only open on weekdays and close by 5 right? again and again i told u how unlucky u are that u are the only person that needs to work and all ur customers doesnt have to work and they can just go over your place (or rather u expect them to) because we all dont have anything to do and you are so busy.
and yes with this invitation to "help" u claim that u gave me alot of options and solutions. honestly u want to deny the obvious ok but please if u dont want to do any after sales service admit it then.

seriously the way you put like im questioning the build technology skills. infact i dont even have any doubts about your ability to check my pc even till now. what i question is your ethics as a seller. can u tell me what did i do to make u not trust me? human makes mistake yes so maybe build tech did miss something or why would i be making so much a fussy about it? did u ever think about that? did u even ever tried to give me the benefit of the doubt? from where i stand its a no. the first time i demostrated that i trust u is when i bank in the deposit for things i order. i call to check later to ask if the goods are in and someone else in idealtech says yes it was. but when i got there it wasnt. so still after that incident i still trusted you because to be fair there might be a miscom btween u and that other guys in idealtech.

but no in your head u think that "customers are not always right" or rather it should be "customers are not right" in this case. and its very simple u decide not to trust me even after i have given u the trust and then offer me what is called an after sales service which is going to be a huge hassle, nah hassle cant even come close to it. do u know i had to take time off or even ask my colleague to cover for me when i come over to your place?
and pls zhen dont come and refute this by saying i did offer u to come to my place too or i invited you to come to my house as a friend to check your pc also. because thats the same i still need to go over to ur place. Bare in mind u only offer that, if the gc is really faulty would u be changing it for me? (im sorry if u dont trust me i dont trust u). this problem could have been solved if u would have check my pc yourself in the first place like i asked u to. like i said i didnt buy the pc from you so u want to charge me for the service go ahead. i did the checking from the 2 shop aint free either (again and again i told u). so might as well i pay u right so that if this prob comes out u can see for yourself. but u dont want. so my fault again isnt it? on another note AGAIN i bought at almost 3k worth of stuff from u that month. in 2 receipts. can u even check this for me for free after being a repeating customer? (see the trust again)? sadly thats a no because u want to charge, yeap its common sense to charge. but its not common sense to give good after service to your customer and a repeating one.

ok tell u what since your attitude about all customers are not right let me ask ppl then

coming to the fact i had to spend above rm60 excluding fuel parking and time, forumer of lowyat do u think that when zhen offer me to come to his shop in which i have to go there during working hours is a good aftersales service and not deem washing his hands off this problem?

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Added on September 27, 2011, 11:55 ambro u see the prob here is this even after all i did to try and find the prob without his asisstance which he dont want to check my pc (i have to even pay for that) resulting in my incurring cost and time he doesnt want to admit that the gc might have prob- key word bro might. yes he will offer to come to his shop (weekends not open close at 5 bro his shop and takes me 1hour just to get that excluding looking for car park) but i did offer him to come to my place and he gives all the excuses which i can give him back the same thing. (i.e no time, working, pc too heavy and so forth)

u think he wants to meet somewhere in the middle after all that? i reach out my hand in trust and im still waiting for his bro. bayang pun takde from his side. worse of all he pm me to tell me to put myself in his shoes when he didnt even trust me or even put himself in his shoes how am i going to return his favor then?

but then bro i wrote this here because he was arrogant enough to just tell me to make a dispute thread and even ask me to go report to persatuan pengguna when i even offer him to settle things. bro from every dealings i had with him he will only agree to it if he doesnt incurr any money or time. thats what i see. he acts as if the world owes him something and he is not happy about that.

This post has been edited by vlwl17: Sep 27 2011, 12:06 PM

oh make it short story. ur words is long and meaningless.

give me ur maybank acc here and i transfer RM60 to u. and u come to my office with ur own transport during office hour and weekdays. and i will bring the cpu here and u test in front of me.

so if everything working. then u know what u should do right.

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Added on September 27, 2011, 12:20 pmstop pusing here and there. better show up all the dialog between both of us. see who is drag here and that.
and now u say want to meet me pula.
make it easy, cash not a problem , just pm me or put ur maybank acc, i bank in extra RM20. total RM80 and u travel from ur place to my office when u free.
thanks.


This post has been edited by zhen^wei: Sep 27 2011, 12:20 PM

mr choo my words are meaningless to u only of course. and i can say that about ur short sweet sentences. and you think your money can pay for the time that is lost? you know after all the complain u then only decide to shut me up by paying a miserable rm80... lol mr choo u r really some guy.

who drag or what drag end product is the same. im not going to ur place without compensatioin which u at first didnt want to give and u didnt want to come to my place. so im wondering whats this dragging about. yes i will try put up the dialog asap but in the end watever i said in here i didnt say it in the dialog? i change my story here compared to the dialog?

i already call build tech. talk to the manager and he was nice enough to listen to my long boring story (according to u its not only boring but meaningless). he was kind enough to bend the rules and do me a favor. so i will be sending the card to them. but sadly u are still not off the hook on after sales service because a company like build tech also willing to bend the rules a little just help me. not much i can say about urs. well honestly till now urs is the only 1 that has a terrible after sales service compared to all that i have dealt with from this forum.

so will not be replying to your statements here anymore. but i will entertain those who has questions or opinions here good or bad. will paste the dialog asap (if u are such in a huryy why dont u put up the dialog since u think it will change alot of what ppl will think when they read all of this). btw to others for build tech they dont allow end users to rma actually. i was told to sent back to idealtech at first but i told them idealtech didnt want to do anything for me and i prefer to send it to them myself since its nearer. they were only doing me a favor this time.

thanks again mr choo but i will not accept your money or ur "forced after sale service" offer this time. its my right to choose. oh well to u customer not right all the time... good moto should put that on ur receipt and logo too. i bet u will be one and only company in the world that has that if u do it.

p/s "and now u say want to meet me pula" yes all the time i want to meet u but i told u to come to my place. i make good coffee. but if u ever do want to really meet me for a yam cha or 2 u can call me. im sure u have my number in ur receipt and we can meet somewhere in the middle to chat like gentlemen. maybe become friends also then at least u can explain things in ur point of view to me and i can do the same which accidentally cant be done so easy thru sms or typing in the forum. (thats why i ask u to call me)

Your graphic card spoiled, u send it back to seller for RMA unless the seller stated on site service.
In this case, i believe no such service stated before the deal went through?
U might have lost your time, but shit happens and as long as seller is willing to help u to RMA, there's nothing wrong with seller.
U should know the consequence of buying stuff from seller who is situated far away from your place especially when shit happens and service is needed.
Now that seller is even willing to pay u for petrol out of goodwill, u r still not willing to accept that.
By logic, i don't get u.

P/S: I m not siding idealtech nor have i bought anything from him before. Merely commenting based on my logic.

Agree with this.

From what i see there are so many miscommunications and no right or wrong situations here and there.

1. Idealtech's nature of business (distributor/trading which does not provide the additional services like other computer shops)

2. Buyer fails to consider the fact that he needs to be prepared for the item to be faulty then exchanged/rma or what so ever that he needs to travel back there.

3. Seller's attitude is seriously not very friendly and seems do not want to solve this issue in my point of view, especially the part where he states rm60 top up rm80 and all this. Well those are not ways to solve an issue. Since if buyer insist that there's problem then just take 2hrs of your daily routine and try to solve it somewhere convenient for both parties. Its not like 2hrs ur out from your work will cause big lost to your company. Anyway its business related also. What's the harm?

4. Buyer should just RMA the item himself, since you do not want to accept Seller's terms of resolve. So Seller compensate buyer's expenses of sending the item to the 2 computer shop to repair + traveling. Then from there Buyer should send item to RMA himself.

Based that seller already checked it and felt no problem but infact Buyer claims there is. So Seller also did sufficient consideration/actions towards to help you already. So i think you should just RMA it with manufacturer or distributor for better tech support/guarantee/solutions.

just my suggestions.

This post has been edited by mugenz: Sep 27 2011, 02:06 PM

bro thanks for both your logic there. appreciate it alot. lhongwuh i think u r right with most of your statement. i cant agree more.

but he refuse to check my pc even after i offer to pay for that checking and then refute that the 2 checkings (send to 2 comp shop) i did was wrong. (if he even thinks i did send it). come on give ur customer the benefit of the doubt. even when i call build technology they said they have record they checked it and then they find no prob but since i said theres still prob, they said send it back. but mr choo is diff he just says its fine u dont believe come to my place to check and i show u. adding the fact that he implies that i was trying to cheat him and seeing not a single trust from him, would u want to go to his place and check your gc then him turning around when the gc is faulty he tells u, u mishandled or purposely spoil it to get rma so not their fault no rma? so i would have to go there again just to waste another trip?

the money he offers is after all the noise i make in here (at least if he offered me during the time when we were having the dispute thru pm then thats something to say) which in the first place i didnt want to go down this lane because its time wasted for me and also i prefer to settle peacefully. again as i have said i gave him my number so we can settle it but he doesnt want. so do u think lhongwuh i did all this complain just for rm80? as i said before, im doing this because i think ppl should know whats actually going on with some of the sellers here (not all but some) and to warn you guys. not to get back the money i have lost or even to be compensated with the time i have lost. like u said shit happens. which all i have posted on my earlier post. even if every single one of u in lowyat forum says he needs to compensate me and he doesnt want there nothing cant be done. furthermore he himself told me to open a dispute thread so he made his bed then sleep on it. just like me when i bought his product and its really far from my place.( i did sent it back to him bfore thats y i said u got to read from 1st post)

as i have said before build tech already offer to me help just with one call which is not much i can say about zhen. so i prefer to go for build tech's help rather than him, is it my fault or am i not right to do that? more importantly does it make logic sense that he is right then? im sorry lhongwuh and apis but im guessing u didnt read the wall of text i wrote from the first write up before u wrote this. im not blaming u. almost like an essay with bad grammer lol but u have to understand to whole thing to know why i was not really happy with zhen.

This post has been edited by vlwl17: Sep 27 2011, 02:25 PM

mugenz, im guessing u are honda fan lol
u got pretty much the gist of things and i think u actually read the wall of text that i wrote. first i will have to apologize for my essay writing skills.

1. im prepared to do that like lhongwuh stated no agreement on site service. but again like i have stated i asked him to check my pc so that in the event that this happens he can actually see for himself that im not lying. whether or not idealtech nature of biz is that he should have done that because right now isnt he offering me to come over to his place to do the checking? to top it off i told him i will pay for the checking. end product he still has to check simply because he doesnt believe me. like i said i did an rma on my mobo, told the seller not compatible with gc and he took no testing and rma back one for me. im also guessing they are like idealtech same nature of biz. im not saying that zhen should have pressed build tech for an rma but at least help me to find out whats wrong as i didnt only buy one product from him in a biz point of view.
so put it this pass bro he dont want to help me to check, i sent it to check and he tells me that the findings are not correct. hes is correct. even so when the distributor themselves didnt do that when i told them- they gave the benefit of the doubt to me. The main reason is i dont trust him anymore because he didnt even try to help me(or should i be nice he did help me once to sent it to distributor to check... like they didnt claim that they will not do that.. wait isnt that what most seller is suppose to do?) or trust me. hence i didnt want to waste more time to go over to his place. so in the end when u suggested and gave me the number to call build tech i did so.
mugenz, taken action on ur suggestion 4 already (without the sellers compensation of course). funny thing is this bro, all this could have been avoided if he accepts to check my pc in the first place or dmg control could have been done if he would have call me when i suggested him to. im quite sure we could have work it out with that one call.

p/s why did i not call instead? i want to see if he is sincere enough to make the first move or am i just another customer to him. "one gc no prob anyway i got his money"- thats the attitude i want to find out.

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Added on September 27, 2011, 2:52 pm what happen la bro? y padan muka?

This post has been edited by vlwl17: Sep 27 2011, 02:52 PM

Bro also no offence, but i felt at this point i only find both trying to point fingers and find who's fault but the problem is still not rectified.

Thats why i say the whole thing has no right or wrong just whether how things were handled just turned ugly.

Have to agree that sometimes people can be very bz with work thus really trying to minimise workload hence you felt that Seller like doesnt care about this issue.

Try to put past aside can see if anything can be worked out for best for both parties.

All the best

now the issue is graphics card FAULTY or NOT COMPATIBLE with the motherboard? If card really proven working fine then perhaps buyer should sell off the card and get one that works fine with the motherboard. Idealtech can be nice and offer some trade-in but that's up to idealtech. Alternatively, buyer can report this incompatibility issue to sapphire manufacturer. See what they can do about it. Sapphire should be held responsible for this incompatibility issue when other cards work fine with this motherboard.

Really no point arguing now. It is not buyer nor seller's fault. Just solve the problem and get on with it.

ok bro mugenz. i will take a step back and apologize for my outburst here. but still feel that ppl in the forum should know about this. and yes i would like to get my card back in working order. i just drop my card at build tech and told alex the tech manager the prob. they will be sending it to hk for more testing. and they know that they did check the card before and has certify ok. thats what i call good after sales service bro. doesnt make sense for me to just complain its spoil when its not.

anyway will update the result asap i get it. again i made the post here because partly i was challenged to make it and also like i said so that ppl will be aware and have a fair warning.

btw mugenz no hard feelings on ur comments. i ask for opinions and suggestion myself. but seriously a seller should be accusing a buyer to be cheating or lying without any proof whether its implying or direct.

thanks again mugenz and abubin

This post has been edited by vlwl17: Sep 27 2011, 04:38 PM

Cant blame any party due to "consumer rights" and Consumer tribunals, every single little problem consumers will make a hu ha over it and file this complaint and all.
I am from service line and i m also consumer so i know sometimes its really quite hard to accomodate to everyone's request. We have our company's rights and welfare to protect as we represent our company and sometimes we cant always help consumers to their problems as i might need to be subjected to management's query.

So usually we have to make sure its genuine case then we can see what to do with it, but often consumer got offended when we try to find out.

Atleast most important now is money spend but stuff not working so have to get it working then others solve later thru proper and manner negotiation la

as i expect earlier. TS won't get my offer for RM60 compensation to travel here and that and another RM20 to travel to my office for his problem.

it is ok you can just blame idealtech and critic our company.

if it is other forumer, when 2nd time we tested the gc is working condition but the customer's motherboard got problem with that, the forumer will question is it his motherboard problem ot compatibility problem ? then we can offer the service help u to check ur motherboard or help u to rma. or we have further testing.

as what i remember, the TS already MIA after receive the gc for 2nd time. i can understand so long time he not yet have using this gc.
until he try to sell out his PC things. from what i refer to his thread. but there is no buyer bought his rig yet so he have to do something for this gc, this i understand also.

so what I offer also no use, We will see what the outcome from Build Technology then.

We are never rude in first place and try to help him to solve his problem and the office boy is so patient to listen to his phone call.that's why i am asking him to printsceen all the dialog in PM. i had deleted the PMs, no save copy.

But what will TS do if the GC is working and good condition but his rigs problem ?



RM3k is correct.

This post has been edited by zhen^wei: Sep 27 2011, 06:22 PM

to those forummer who saying that TS SHOULD RMA the GC himself...
i TOTALLY DISAGREE because what i see seller(zhen^wei) do offer RMA service....
check here
http://forum.lowyat.net/topic/1405818


and for for zhen^wei to offer some token of compensation to TS it show that he actually care about his after service....
and for TS...
we understand your frustration...
the main reason we have dispute thread here is TO DISCUSS what's the best solution for both party??
and what can i see is seller willing to take responsabilities NOW!!!
and you have decline his offer....
so i don't think that you can no longer BLAME seller for this issue...

but i do agree with abubin here...
right now only the matter of is your GC is FAULTY or NOT COMPATIBLE with the motherboard
because what i read from both party seems like it is more towards compatible issue....
anyway good luck to TS....

consider this is solved issue then...

the TS sent us twice, refer my previous post. can understand more.

twice tested working condition. need check his mobo only.

yes mugenz thats y i go straight to build tech to solve the prob rather than idealtech.

zhen i wont accept your money because i dont trust u. rm20 to travel to ur place just cover fuel but time.. cant be bought i think u understand that very well. im not asking u to pay more because time for everyone is precious and cannot be really quantify. you can only give ur time away to the person. ie person that u trust or care or thinks she/he deserve ur time. furthermore your offer is given out not on your own free will. its only after i made complains here. so again here zhen where is the sincerity of ur offer? but i have to be gracious and thank you but no thanks

zhen time and time again i told the forumers here my prob is with u not idealtech. but unfortunately (im not sure) u own idealtech or u are the man in charge there. so your actions or lack of it spoiled the company's name. (if u even bother to read all my posts)


"if it is other forumer, when 2nd time we tested the gc is working condition but the customer's motherboard got problem with that, the forumer will question is it his motherboard problem ot compatibility problem ? then we can offer the service help u to check ur motherboard or help u to rma. or we have further testing." quote from zhen wei
zhen help to check my mobo or help to rm or do further testing u say? ahem i remember asking u to help me check my pc and i said i would pay for the service. clearly recall u told me u dont have the time. so u claim now that u would help me on the about as u have said? zhen u r contradicting yourself. my advise pls read all my posts and even yours.

"as what i remember, the TS already MIA after receive the gc for 2nd time. i can understand so long time he not yet have using this gc.
until he try to sell out his PC things. from what i refer to his thread. but there is no buyer bought his rig yet so he have to do something for this gc, this i understand also." quote by zhen

again zhen there was no 2nd time. u said it after the distributor send it back to u because i told u to do that as i dont want to come back again for the same prob. so the gc was not sent to u to check for 2 times. please get ur facts right. the reason y i MIA and do not give u an updated report of what im doing is because i dont have to. u think everyone is so free to go take the pc right away to the shop then the shop can check it in an hour. all these take time. furthermore i had to send it to 2 shops. dont forget i rma the mobo also because the first shop check on the notion that the gc is fine due to ur word that it is fine. so only possibility is the compatibility problem. man are u thick in the head or u dont read at all. then i called all it hypermarket to get a new mobo to settle this prob still thinking its compatibility prob and told them my prob so to make sure i dont get the same prob. they say cannot confirm send the pc for a check they say to be 100% sure. and thats what i did. i also have the their result. tech also told me they had the same prob on a gc tho not this same model. distributor confirm no prob but send back they test on the pc got prob. its a rare case but does happen.
yes i tried to sell my pc while i played on the decision to whether get a mac or stick with this. even so if u notice my WTS i do not sell the pc with the 6950. i said i have 6950 selling it separate. i sell the whole pc with a 5750. zhen u forgot to mention this all right? next time u wanna sabo ppl read pls. its a good thing the 6950 did go first because it was on sale separately and it was faulty or then it will be a bigger problem and i will surely get the blame for selling faulty product not zhen. its only confirm when i sent it to all it hypermarket to check when they checked it with 4 mobo including mine which was a new one. when i think about the cost of getting an imac and the lost in price if i sold this pc was really unacceptable to me so i decided to just go for new mobo instead (again with the notion that gc was ok)

dont know how many times need to repeat this but i nvr said u were rude. just terrible after sales service. read the post pls cause u r involve in it or u r too busy also? i told the forumer that i think theres 2 staff working in idealtech. i dont have any prob with them they are nice. my prob has been with u. bro if this is a dispute u can just easily delete it huh? good reasons u give like all the rest.

im sorry bro mugenz but i think i have to take back my words of taking a step back.

what would i do zhen? like i did sent it for a check and the result was gc faulty.

anything else u want to add zhen? u want to further contradict yourself?

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Added on September 27, 2011, 9:12 pmgc was not sent to u twice. it was tested twice. once by build tech and then by u. then i took it back. either way if u insist that it was sent twice there is no denying on the outcome. btw u r not reading either by saying only mobo need to check. because mobo checked, rma new one. then gc checked on 3 diff mobo.

anymore zhen u want to add?

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Added on September 27, 2011, 9:22 pmbudakdegil

yeap he did own up to his responsibility now. but like u said only now. kalau lah saya tak buat bising kat sini mana ade nak buat ape-ape.
i dont want his money because i have gone to build tech the distributor to check my gc and he will send to hk for that. dia rang tak buat end user rma but build tech punya tech manager kata make exception on this case. thats just one phone call bro saje. tak macam zhen kat sini. kena buat complain gila gila baru nak gerak.

the matter about my gc getting help has be solve in someways. the post is still up because i want opinion from u ppl baik for me ke tak doesnt matter. dan its for ppl to see and be warn before dealing with zhen or idealtech.

This post has been edited by vlwl17: Sep 27 2011, 09:22 PM

good to know it was solved.

I would very excited to know the report after get back from oversea . haha

This post has been edited by zhen^wei: Sep 27 2011, 09:50 PM

yeap im glad too. but sadly u still have terrible after sales service. as per proven
dont worry u will be the first i pm on the result.

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Added on September 27, 2011, 11:00 pmoh btw i would also like to thanks asamkipas for his offer to help me check my pc without any charge. unlike some ppl who doesnt want to step up but then claims that they will help.

This post has been edited by vlwl17: Sep 27 2011, 11:00 PM

it is enough la kid.
this thread won't affect our online sales and also the company reputation as well.