wow..lansi

Seriously, sometimes silence is better than words.

Agreed.

TS, you sound educated enough compared to the others. You also definitely seem annoyed by this ordeal of being tossed back and forth and this is very understandable but let me share some of stone cold facts with you.

- Ideal offers decent prices and let me assure you that dealer margin is very small. Each product (depending on category) generates about RM40-70 if sold at MSRP but most of the time this is not possible. Even if you take into account of quantity pricing it is not a whole lot more. There are much better business to be had.

- Knowing the above, it is the nature of many of our local businesses particularly companies that offer "decent" prices to only provide "limited" after sales service. There's only so much time they can spend dealing with problems. For example, you should not expect the same level of service from shops in lowyat or any "bargain stores" with the likes of Dell which offers on site repair and next business day REPLACEMENT.

- Going back to point #1, so why are our prices still so high/higher than the USA since we pay no duties and sales taxes in the country? That is because distributor pockets majority of the margin. Therefore, in Malaysia, when you purchased something make very sure of the dealer's exchange policy. Some offers 7 days while some offers 14 days. Make very sure that you noticed the problems within this time period. Attempt an EXCHANGE immediately as soon as you found out of the problem. And let me assure you, some bigger companies will give you "less" trouble but again "bargain stores" will probably be "more" troublesome (goes back to point #2). If you are outside of that time frame, usually dealers would send the card for you to the distributor, which again most don't do it immediately because they would need to fork out travel expenses. This comes out of their profit margin (ouch). And since the margin was already so narrow to begin with, it is natural that this goes to the bottom of the list. Therefore some times (if not most of the time) dealers tend to pile up a bunch of defective goods and return to the distributor in one trip. Which is why you may have to wait after dropping off your defective items. Also, this is why some distributors reside in IMBI plaza and Lowyat Plaza because knowing this issue, they can better handle warranty services. Like some have said, some distributors do not allow end users to deal with them directly although TBH this is ABSOLUTELY ABSURD because if the dealer goes out of business, the warranty is still the distributor's liability and responsibility. Therefore, it is still your best interest as a consumer to deal with the distributor immediately should you have any issue after the exchange policy period. If distributor refuses your request, you should then deal with the dealer. And if they dealer gives you trouble, you will have to request to speak to someone with a managerial position from the distribution company. If all else fails, write to the tribunal or the HQ of the brand and you will see issues resolved very quickly. For example, albeit not related to PC parts, my brand new Samsung Galaxy S2 was defective around the home button. I bought it from Maxis (dealer) but I did not bother going back to them and instead I went to Samsung's service center because of the above experience. I got this resolved but it wasn't without being ping pong around for a few days.

- Besides the above issues, dealers are not service technician. They deal mostly with sales. Some bigger companies like Viewnet and All It has their own service department that deals with complaints and troubleshooting. Some don't. I'd imagine IDEAL doesn't but they do offer warranty claim services so I'm kinda unsure about their real position in this. Regardless, treat the dealers with such impression in mind. You would complain to the waiter with regards to the food being poorly prepared but they can only pass words to the chef. Ideal is not the chef. Additionally, troubleshooting a PC is really NOT easy because there are many parts involved. Many possible compatibility issues. Known/Unknown hardware issues, software issues, driver issues. This is why it's recommended to test a PC with a fresh PC. BUT EVEN SO if the problem lies in the driver then you may still see the issue. Ideal won't have time for this. They don't know about everything. Sadly but when you build your own PC, it is YOU as a consumer to find out what the problem is. Which YOU did, but still got tossed around, it is normal. You should see why I'm saying this now if you already grasped the whole picture.

- Do not compare local companies with Newegg, NCIX, performance PC, and etc. You will NOT get this sort of customer service here. HOWEVER, I would say that APES (company), particularly PPTEK (distributor) / Ezzy (seller) has provided me with customer service experience that was comparable to experience I've had in North America. I'm not related to these guys, I'm just a customer of theirs.

- In every conflict, both parties would always claim themselves to be correct and other party wrong to a certain extend...hence the disagreement. But from the tone of what was written here you can quite clearly tell what sort of customer treatment you'd received.

but it might be affected after this sir

ok. i simpan my words. sorry all.

Neither do i agree or able to accept Zhen Wei's attitude in dealing this.

1. Using money to sort of a medium of solution. Counter-offer RM20 just show off that he's loaded and dont even bother.
2. The previous statement from him of his over-confident and arrogant attitude.

Its kind of obvious he's not even in any state of wanting to mitigate this problem.

I have to agree TS Aka Buyer really have not much grounds to prove further but just repeating the same old thing over and over and instead of concentrate how to get things solved but just bash how Sellers attitude is.

Both also kind of trying just to bash each other only.

I felt no point at all, since things settle else where then this case can close d.

@alamaklor

i thank you for ur explaination which u tried to cover as much situation as possible. and i do already know about 60% of the stuff u were trying to get thru to me. not forgeting that i agree with u also. to make it short bro im from the customer service industry too. arm also with the knowledge or even 60% of the knowledge that u were trying to explain to me on ur post, im not trying to be a pain in the arse but rather i was asking for help. u wrote out on why the seller/dealer was doing this and offer that. im fine bro. but i asked him to help me and do a little favor to just check my pc knowing that if the prob is bigger than it is, a simple checking like just replacing part will take time and effor yet might not even be sufficientt. at the very least he could show some effort in his part ie accept to check my pc which in he "claims" he will do it. "if it is other forumer, when 2nd time we tested the gc is working condition but the customer's motherboard got problem with that, the forumer will question is it his motherboard problem ot compatibility problem ? then we can offer the service help u to check ur motherboard or help u to rma. or we have further testing." quote from zhen in this thread. but deny/fail to do that till i had to seek help from else where.
yes with the cost vs downtime from checking a pc it is not worth the dealer that is not in the line to do it but let me ask u bro, if he doesnt do anything else but just ask u to go check the pc urself and only take the card for rma (which is well within his scope of aftersales service) isnt that counts as no extra effort to try and help your customer? and when i went at lengths to try to retify my prob in the event incurring cost because of it, he tells me that the solution i found was incorrect. to add insult to injury he implied that i was trying to cheat him and too some extend that i was calling him a liar because he said he tested it and nothing is wrong but now im saying somethng is. then he just arrogantly tell me to bring the card to his shop know that its a 9-5 non weekend opening shop (causing extra trouble for me and cost). do u see where im going now? these things take time i agree alamaklor, my pc has been without the use of the gc for almost 5 months now. not my first rma experience and i do hear alot of stories on the length of it. even the repair or checking will take time(well acceptable time not like 1-3months or so). all this i do accept as i said before i understand the service side too.
i do have alot of stories which happen to me or friends about dealers/suppliers then when out a little extra (mind u just a little extra) to help the customer. honestly they dont have to. it is within their legal rights and they do incurr a little cost and downtime but they still do happily do it. in the end i always recommend them to my friends and family. my point here after writing this long is this.
1. dealer/seller only looks at his point of interest but refuse to even help out a little (hence thats y i said terrible after sales service) even when he knows i have tried to retify the problem myself
2. he was very rude to me at this point by accusing me without any proof.
3. he doesnt put himself in the shoes of a buyer( no understanding as a buyer or dont care) hence the lack of effort to help then expect the buyer to see him point of view.

bro again thanks for u explaination and sry u had to read another wall of text. but explanining it in here even with these walls would not do justice. u pm ur number i wil call u to tell his grandpa story panjang punya then u will understand more y im frustrated (if u want to of course). ultimately like i said i have found the distributor to help and the point im still writing here is to warn ppl of him. ppl who reads this makes their own conclusion and those who were burn by him can join in support thats all.

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Added on September 28, 2011, 11:42 am@mugenz

i agree with u that there was some bashing on my part and i apologize for it but i was provoked. though still not an excuse i will apologized to everyone reading this thread. i have then since relook at myself and decide to ignore zhen's comment or post in here to avoid any bashing. hence to only make this thread informative for the readers.

but bro case is not close till i get the card result back from build tech simply because i told u guys that this thread is not for me to make a black and white dispute with zhen. in some case besides the bashing, it was nvr the case for me to clear the dispute btween me and him but rather to warn u guys of whats going on. i will post the result when i get it from build tech whether it was a fautly card or not.

so ppl will read the info here ppl can judge whether or not they want to get things from zhen. and serve as a warning which i think this corner's secondary purpose is after reading some dispute. like i said u guys give ur opinion whether its on my side or zhens or in the middle its ur opinion. u are free to do it.

thanks again for ur continue post, comments and opinion bro mugenz and extending ur help in providing me the distributor's info. Million thanks for that

This post has been edited by vlwl17: Sep 28 2011, 11:45 AM

my colleague did called the Build Technology yesterday to asking for the status. they said the TS not yet send to them.
and the build tech side also will send us the copy of their testing document. At the same time, the Build Tech also doubts for the condition of the Graphic Card, it has pass to two computer shops, and they worry the GC was faulty in the process when TS sent for testing.

will post here once it was tested.

To show our sincerely, IdealTech will compensate RM100 to TS if the Graphic Card was faulty.

If there is no problem with the Graphic Card, then what will the TS do ?

nice seller

pictures paint a thousand words. if zhen was afraid and doubts the condition of the card was compromise, he should have then checked my pc himself when i first asked him too right? i was there talking to the tech manager. he examine it himself and didnt tell me that there was any possible defact.

y question was why wasnt this rm100 offer to me when i initially asked him or told him about my problem? y was it after i had made a fussy in here that he was nice enough to throw away his cash? whats his motif in this?

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Added on September 28, 2011, 3:33 pmbro dont kena tipu. i spend the same or almost the same amount of money to check my pc and thts excluding the time i lost. lol

anyhow he only offered it after i complain here kau kau. so u think that kind of money easy to get huh?

but thanks anyway woot its nice for him to offer me rm100 if the gc is spoiled. i will hold him to his promise with u guys as my saksi ...

This post has been edited by vlwl17: Sep 28 2011, 03:33 PM


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I did mention "yesterday" not today. and we are dono the time you going.
to proof either idealtech did call to build tech, just ask the person working in build tech will do la dude.

btw, i offer the RM100 just becoz of u mention in earlier RM60 blah blah blah. and RM100 as compensation is good enough. i never scare u complaint here and that.

and again my question. what you will do if the gc in good condition ? i am waiting

This post has been edited by zhen^wei: Sep 28 2011, 04:07 PM

Mr. zhen_wei, as you have said, you don't think whatever the kid says will affect your business or reputation, so maybe its time to just shut up.

Throwing money around, doing all this double dares does nothing for your reputation anyway right, since you know it to be strong. TS have sent the item for RMA, let TS and supplier deal among themselves. Nothing on you already.

I agree on that.
This part of the forum is meant for "Dispute Resolution", not bashing each other.
From how it looks right now, TS has sent in the graphic card for RMA.
I would say enough is enough.

U may choose not to buy from idealtech in the future shall u have a beef with zhen_wei.

I really lol at this.

Seller already 3rd time clearly stated that he dont care and he just wanna know the outcome but each time he replied in a provocative manner.

Really so arrogant huh.. i really dunno why he suddenly offered rm100 maybe to prove a point? or just to save his reputation. Hoping some fellas will eventually fall for it just like one forumer that posted "good trader".

Really LOL..

Err... Wat u expect TS to do ler?

whoa whoa now thats rude ... if this statement appear in your selling thread, i wonder the "this thread won't affect our online sales and also the company reputation as well." will still occur or not?

I think it's better for you to keep quiet for the time being. The more you post here, the more arrogant you seem to be.
Btw, i am also curious, what do you expect the TS do if the card is not faulty? Daring the buyers ain't the way to do business bro.

Just my 2 cents. Not siding with anyone.

luckily i dealt with yoongkeen instead of zhen^wei before..
seeing this kind of attitude, i guess no more idealtech for me..

money-can-buy-anything.. what a mindset

i was going to have a deal with idealtech
but seeing this attitude......idealtech, really u close my heart~