Forumer you are complaining against : Zhen^wei of Idealtech
Item being sold/bought : bought a sapphire 6950
Original thread link: http://forum.lowyat.net/index.php?act=Msg&...926#msg34711926
Date of transaction : 19/5/11

Details of the complaint : I will try to make this short because its kinda long.

part 1
Bought about close to 3k stuff from Idealtech. after 2-3 weeks my gc started to give me prob. Took the pc to a comp shop to get it check. They said its the gc. Brought it up back to idealteach and according to zhen it was test by distributor and its fine. He then tested it himself (after i insisted strongly) and he still says its ok. I told him before i took back the card to pls make sure u test it thoroughly because his shop is really far for me and i dont want to be coming back again for god knows how many times. he says he is sure its ok.

part2
so took it back again and tested it asap. gave me prob as u have expected. call zhen up and he tells me to try reinstalling windows. So i did just that and even updated latest driver for good measure. still with the same prob. call him up to tell him that. also told him that i suspect psu might have prob if the gc is actually fine (pls note psu was bought from idealtech also). he said thats not the way it should be done. Logic prevails i agreed with him that my pc components needs to be check one by one to really determined the cause of it. so i told him can i send the pc for him to check it. He says he will charge me cause i didnt get the pc from him (and i said im fine with the surcharge) but he said that its better i bring it to another computer shop to check as he is busy and they are not a shop that really does this. (i think looking at his style now probably the standard charge for checking is not worth it compare to his distribution of comp components biz therefore he doesnt want to do it. fair enough its his right). took his advise, trusted him and arm with the idea that the gc was fine i sent my pc for checking to 2 different comp shop. verdict gc prob.

part3
pm him on lowyat to tell him that 2 comp shop said that gc is faulty. he tells me again to come over to his shop so that he can show me that the gc is actually fine. then he had the nerve to ask me "so what is the two computer shop name u going to ?" quote from zhen himself. both trying to imply that i actually didnt send it or he could at least find an excuse if the computer shop is not well known enough. but then again thats what i think after going thru all the pm so its not really important here. so i told him i cannot ferry back and forth to his place for the "gazillion" time and on working hours and weekend is not an option cause he is not open. he then counters me and offer me to come to his place to check the gc.
the rest of these are all on the link. im not sure if u are able to to read as its in my mail box. (basically theres alot more to write but it will be a wall of bigger text if i do)

My beef with him is this
1. He still thinks that the gc is not the problem even after i brought it to 2 comp shop to check at my own expenses (under his word and advise that the gc was not spoiled). this only shows that he is certain i was actually bluffing him when i told him i did sent the pc for checking to 2 different shops. (imagine if its only one shop how much more he can start to deny)

2. with his statement "if u dont test it at other PC, i dont think i got any solution for u. i never mean dont believe u or wat. but what we test. and we sent to distributor to test the result is same. the gc is in good condition. but not sure after we pass to u. what's wrong with the gc condition then." quote from zhen himself, and his believe that the gc is fine what makes u think he wont be turning around and tell me its my fault that the gc is spoiled because i mishandle/dmg it when i actually test it with his pc ? if he can even imply that im trying to cheat him (without any proof) when i tell him that the gc is spoiled then whats the use i go all the way to his place and he pulls a good stunt like this. i would sure end up with the same gc spoiled or not.

3. i offer him to come to my place and also gave him my number to call and he refuses to do any of it. giving alot of excuses. y i did i counter offer him to come to my place? its because then he will know the feeling of going back and forth for one gc and how much time is wasted. the number was for him to call so we can settle this in a gentlemans way.

4. I really trusted him, took his advise and followed his terms but what do i get? a whole long bill of expenses, time wasted, got accused of trying to cheat and lie and the worse a faulty gc that i cant use.

Lastly this has nothing to do with the prob here but i was suppose to get a Tshirt for buying the seasonic psu till now i dont even see the "bayang" of the tshirt. last time i ask they blame seasonic distributor said that they are suppose to call not idealtech. thats from may till now. it goes to show they dont care about u after they have sold the goods.

Im not sure what can be done by putting the dispute but i suppose its a good warning for all the forumers to heed. i would be pursuing this legally also but I would also like to hear some advise or opinion in this matter.

thanks ppl for reading.

This post has been edited by vlwl17: Sep 26 2011, 03:01 PM

So did u try the GC on another computer?

what's the problem / symptom of the gcard actually?

hi TS.
For your info, The T-shirt promotion for the purchase of Seasonic X series power supply, was suddenly canceled with the denial of support from Seasonic Electronic.

This is nothing to do with Idealtech for the Tshirt part, but if you want to blame, you can email and complain Seasonic Electronic directly

This post has been edited by storm88: Sep 26 2011, 02:00 PM

thanks storm for your info. but im just trying to make a point in the after sales service. i mean its not too hard to just sms me to tell me that the tshirt was cancel by them. i understand the tshirt is not by them. they could explain to me rather than just tell me to wait for the distributors call.

but im not bitter or unhappy about this cause its a free gift and i only want the psu that i bought to be in the condition as claim which i got. so i have no hard feelings.

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Added on September 26, 2011, 2:41 pm@stratos

bro my pc was tore apart at least 2 times by 2 diff computer shop to test it component by component. and of course they did it was tested with another computer. as for now i did my own testing by testing it on my gf's comp which was just yesterday and it was not as fine as zhen claim it to be. As i have said before i did all the checking i could to see if the gc is fine as claim by zhen or faulty claim by the other 2 computer shops.

honestly stratos u look at it in a customer point view. what do i gain by telling zhen that the gc is spoil in the first pls. then when he test it he said its ok, what do i gain then again by telling him that its spoiled? to be nasty i get a new gc off from the rma which idealtech dont lose anything but just a little time( much less than me going to their place and driving back) and postage cost. thats the only thing i stand to gain.

i lose? well i cant use my pc, 4 months and counting the amount of time waste for me to use my new pc. do u think its worth it bro?

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Added on September 26, 2011, 2:54 pmbro problem is that i get white screen or sometimes strips of diff color screen followed by a reboot(sometimes reboot sometimes just hang). usually it happens within a few min but happens mostly when u stress the gc. i.e playing games

at first it was the prob started with blue screen but in the end i get those color screen that i just told u above. the funny thing is this bro. the card suka suka he buat perangai. but most of the time give me the prob i just told u. for instance. i send my pc to ALL IT HYPERMARKET to check. tech pug in the pc while i was there. do the gc benchmarking and no prob. they were then even nice enough (unlike zhen) to say ok since u did say it was a problem (giving me the benefit of the doubt im not lying) u leave ur pc here for a few days for us to check. and true enough next day the tech told me what the prob was and thats is faulty gc. Its not 100% because of course because its just trial and error they can do by test it with other parts then my other component also test it with other parts. but its close enough since 2 comp shop says that and when i test it with another computer it gives me the same prob.

i know bro, u r in this biz. so as a seller can u tell me what i did wrong? did i not follow his advise? was it wrong for me to send it to the other 2 comp shop and not to him when he obvious didnt want to test my pc for me citing no time and not his line.
most important as a seller can u accuse a customer of trying to cheat and lie to u without any proof?

thanks again bro

This post has been edited by vlwl17: Sep 26 2011, 02:59 PM

cases like this often happen when dealing with customers. It is not something easy to solve and the reason why I end up not opening a computer shop.

However, I find idealtech or zhen^wei's method of dealing with product warranty is not good enough. I too had some problem with a product which indirectly comes from idealtech but it wasn't solved and I end up selling the item. For my case, it is isolated case of the product itself having the problem. But it wasn't handled properly by idealtech's support. However, I do not want to talk about that anymore. Let's talks about this case.

I feel that zhen^wei should have just 1 to 1 exchange for buyer. Provided that they still have extra stock for it. Assuming also the item is still very new and less than few weeks old. Then test it more thoroughly in their lab. He is the one who advice buyer to bring to other shops for test but refuse to acknowledge the problem after that. I know sometimes buyers does exaggerate or bluff but that's what warranty are for. Sometimes it's more about providing after sales service. If the card does have problem then he can always claim from his supplier. If the card really have no problem then it can shut the buyer. The card can then be sold to someone else.

This post has been edited by abubin: Sep 26 2011, 03:58 PM

i dont deal with alot here because im an end user but when i do i will try to be polite and honest. why? few reasons.
1. i will be able to use this free service again to find buyers or sellers for my items
2. to keep this place of buy and sell a friendly, clean and stress free place to do transcations
3. its common sense to be polite and honest unless u are unethical or a conman

like i just sold my laptop last sunday to mdafiq. he came late but he text me that he will be late. i was not happy honestly but shit does happen so i wait for him. when he came even when i had only 20min (i had another appointment in 20) i took the time to show him the spec of the computer and the drivers and all as to tell him im not there to rip him off in anyway. u can pm him to ask him urself about me. thats one example. coming to the part of cheating or lying can anyone give me a good reason for me to cheat or to cause problem for zhen? i have the receipts on the gc i bought from him as im sure he has the copy too. honestly with my "limited" experience in transactions on loywat forum (i usually on do cod and very few postage) zhen^wei's attitude was the worse even during the initial buy. im not saying that he is rude but u get the feeling that he is not bothered at all. its like "mau beli beli. nak mau beli jangan nak tanya banyak. i takde masa nak layan." thats the feeling i get. but of course he did not say anything rude or raise of voice that he is irritated just that weird feeling when u hear his answers.

bro the card was bought in may u check my so call "essay cover letter". due to the extensive things i have to do to get it check its definately not a few weeks old card already and i can clearly tell u that im in no blame on that part. not only is he not owning up to the prob but he is like daring me to write this dispute here and even advise me to lodge a complain to the persatuan pengguna. i have to prob doing these as im not doing a conman (customer part) job on him or anyone. I have already lost valuable time (which he holds dearly im sure but doesnt think others do) and money in all this. So whats it to me on writing these wall of text? well for one at least i will warn my fellow forumer about this. Dont buy from idealtech unless u really dont card about the aftersales service. And i have also given him a few chances to settle it but yet he does not want to.

i can see that zhen has seen his fair share of problems doing this biz and he does stereo type to side the sellers whenever theres a dispute written in here. but again he does not want to see my prob here in a case to case basis but rather take me gulity before even i was proven guilty.
so what can i say bro. i dont even dare to sell this card here because i myself believe its faulty. if i do then will be giving myself a bad name and also making lowyat forum a non safe place to buy and sell stuff. so u see my dilemma?

This post has been edited by vlwl17: Sep 26 2011, 05:07 PM

Instead of passing the card to zhen^whei, you should just go to the distributor and RMA it yourself.
Don't forget to bring your PC with you so that you can prove that it's faulty.

i would shawty if i knew who is the distributor or their contact. do u happen to have the info? then again i dont know if they will allow an end user to rma. i heard usually have to go back to the retailer and they would then accept the rma. nah dont really need to bring my pc but i would for good measure i will if its possible to go down this road. at least i can make my complain to them also bout this but in the end it doesnt make any diff because they are getting orders from zhen lol

Some distributors does allow end user to RMA directly but some doesn't.
I'm not sure whose the distributor for Sapphire but in their website, they've listed 2 distributors in Malaysia.

Try calling them, maybe they can help. Give as much information as possible.

BUILD TECHNOLOGY SUPPLY SDN BHD
1st Floor, Left Wing Infinite Centre
Jalan 13/6
46300 Petaling Jaya
Selangor
TEL : 603-7955 3699
________________________________________________________________________

JW POWER MARKETING SDN BHD
Suite 6.14, 6th Floor, Imbi Plaza
No. 28 Jalan Imbi
55100 Kuala Lumpur
TEL : 603-2148 1307

thanks alot bro you are a great help. will try calling em 2moro. if only u could have been my superman earlier than 5o clock today lol... but again appreciate ur help alot

Remember, you can always find the distributor for a product you bought just by looking at their website.
Also, always ask the distributor if they accept end user direct RMA, because it's much much faster than sending it back to the retailer.

hi TS,

should print screen all our dialog to this dispute thread if u have time

we are nt irrensposible seller, first time u sent the card to us, my staff direct sent to distri without checking, we claim as it is faulty since u complaint not working. then it take quite long time then distri just return and remark there mention : item in good condition. so we test at office and found it working.
sent back to u but u claim faulty again, BSOD. so i ask u return to me and I use in my PC to test, i remember I use at my pc and play game almost 1 hour then do some 3D mark stress testing, and download BT overnight..
2nd day ask u come collect coz I tested ok.

Your problem is: You have problem with the graphic card with your motherboard, so I did ask you to test at other PC. you say you want to bring whole CPU to us to check, then i say ok. but we will charge you (common sense, like other kedai komputer), but i still no idea how much to charge u since i no have experience for service like this. then yesterday u PM me say u bring to 2 shops story.

1. one shop tested ur gc is working at one motherboard but other failed. (i am doubts of it, compatibility problem? )

2. one shop tested GTX570 can working at ur motherboard , so u claim as : so high end gc also can support, 6950 shouldn't be problem.

btw, during the period u mention to me ur problem, i did survey online for the sapphire 6950 compatibility problem but no results. the 6950 do working well at my PC, office pc (got one new pc ngam ngam setup waiting to collect by customer), and distri testing PC. so I wish to know what is the motherboard (beside ur one)NOT able to support your gc also.

then u tell me u claim warranty for ur mobo. sent to the shop , and get back after 5 days. it already surprised us. we sent to highpoint service centre need to take almost one month for this model because this is rare model.

so let other expert in this forum to assist you. I had give alot opnion and solution for u. I know u from puchong, i ask you go to serdang my house to test the gc at my house at my PC. but u reject. I dont do on site service as told u earlier, computer not our main business.


it is good to open dispute thread instead of just PM. so more ppl can assist for your problem. like bring to the build technology to test.

already bookmarked this.thanks

just so u dont forget ur timeline. would like to remind u that after the card was return to u from the distributor, u checked it on your own pc. u didnt return it to me nor did i pick it up from you. it was only after when u test it that i went over to pick it up.

mr choo i hope u will be honest and tell the truth. when i told u that i will get my pc to you, u told me it was best if i brought it to other computer shop because u said u are not in this line. i dont remember u telling me u dont know how to charge me. well either way it comes back to the same thing. u refuse to check my pc (for whatever reason it might be) thereby not rendering any after sales service. Not that im contesting on the part of u charging me if u had to check my pc but isnt it goodwill for a seller to do this for free when i have bought almost 3k worth of product (also have receipt to proof that and is all in the same month) from you out of good faith (isnt that also common sense)? so you are not an irresponsible seller (i agree with you)rather just one that does not care about the customer after the product has been sold.

1. first shop test on one- it was ok.
2. second shop test on 3. 2 failed only 1 pass. one of the board was asus p8z68-v pro which i specifically ask them to test for that. and that failed. (the other mobo i didnt ask. if u want i suggest u call up the shops. i can provide u with the phone numbers)
why did i do that because i also suspected that there might be compatibility problem. hence the part of rma of my sabertooth mobo which was done before i sent it to the 2nd comp shop. note the other seller where i bought my mobo didnt even test the mobo. i told him that it might be compatibility prob he took it to asus to rma straight away. no fuss no hassle. even came out to meet me half way. for those that wants to know who it is just pm me. company he works for sells stuff in here too. (hint thats the best way to retain customer and advertise)

3. the 570 is not only one of the card which was used to checked on my mobo. i have used 5750, the computer shops have use 6850, 460 and etc (which i can remember... too much detail) and all no prob with the mobo. only suspects that its compatibility prob due to the fact that i was insisting that it was not the gc (i was on ur side and i believed in you). but when 2nd comp shop told me its gc i had to entertain that the gc is faulty. i just install the gc in my gf computer yesterday and the same prob occur.

again the rma part on my sabertooth i dont know y u brought it up on the speed on how fast i got it rma. but if u r really dont believe i can provide u with the receipt of the rma. i just wonder what has it to got to do with my gc? or u r just trying to tell me im giving u another made up story? while we are that u said u did an online survey on the mobo compatibility right? pls link to all of us this online survey. thank you.

no mr choo u didnt give me alot of options and solutions. it was just one to go to ur shop. then i complain its far u gave me the other option to go to ur place in serdang. both i have travel to your place again i have to incurr cost. so techincally just one option just a little diff in the place i need to go. u didnt even say if the gc is found to be faulty when we checked it u will rma for or even give me back my money.
i know u dont do house call but since u insist u offer me to come to your place as a friend. u can come over to my place as a friend. not house call.
in short mr choo i have already lost time and money following ur advise so my compensation is just for u to come over with ur pc and check my gc to confirm your claim that my gc is not spoiled.

oh btw if u r going to let the other expert here to help me without u helping me first. i think its called no after sales service.
no hard feelings anyway im just calling it the way i see it

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Added on September 26, 2011, 8:25 pmwill post the dialog after my futsal game


This post has been edited by vlwl17: Sep 26 2011, 08:25 PM

ya, i might forget what i am answer u when u want to bring ur PC.
hope you can get ur answer after u sent the whole PC to Build Technology to check.thanks.

Have dealt with idealtech few years back regarding antivirus.

Sevice not bad. On time. Can rate 4 out of 5 stars.

From my personal knowledge idealtech mainly sells and distributes computer parts. well experience and good trade record.

Their company dont do servicing and repairs.

For your case its hard, coz it maybe highly compatibility problem, which if u sent it to them, they cant test on the spot, u need to use and test it for days to see the problem.

I bet there is an attractive price & high reputation, leads you to trade with them even youre far away.

Just my 2 cent.

bro thanks for ur 2cent its still 2cents for me and i appreciate it alot but i have to paint u the actual picture here.
first i m not complaining about their service. rather its ther after sales service.
and zhen told me they are not a service repair centre. ok fine then why when i sent it to 2 computer shops to check (again its no a free checking) and they tell me faulty gc. he still thinks that its not. so why does he do that?
1. he thinks im trying to cheat him and i actually fabricated the whole story up (which looks so " then yesterday u PM me say u bring to 2 shops story" quote from his first post here)
2. he doesnt think that its worth his time to rma it for me

and yes it might be compatibility problem and it will take sometime for his to check If a big if, he even wanted to do the checking. which i have stated on my first post he refuse to do it because he says that they are busy and they are not a repair centre and recently he added dont know how to charge me for the checking.

so i spent more to get it check and he says its wrong while he doesnt want to check it due to various reason. my point in asking him to check so that in the event things like this happen he can see it for himself because apparently he doesnt trust me from day one at all when i trusted and took his word for everything. (do read my post how did i convey that i actually trusted him)

in the end if u read the pm we had u will see that he is very sure that the gc is good conditioin and im sure even if we do check it under his terms he would not what to rma the gc for me. so is it right to do this to ur customer?...

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Added on September 27, 2011, 2:24 amcant attached the pms cause everytime i try to attach the file where i paste the printscreen on the thing just resents me back to the main page of the forum. any ideas anyone?


btw dchew.. this aint an atk on you but i would like to know how do u come to the rating of 4 over 5 for idealtech service? im just curious. thats all. i mean how did u justify that idealtech deserve a 4 rating. is it that they are on time? good price? u got your antivirus the next day or what? do share with us well especially me. for me being on time and customer getting goods the next 1-3 days after order would only deserve an average rating because thats what a company should be doing.
i know that theres at least 2 guys working in idealtech and i have actually talk to them. they are nice and very willing to help. but as for mr choo/zhen^wei thats different. he has that like i said bfore that mau beli or tak nak beli feeling that he gives u. cold and not really responsive like i have lots of stuff to do. get your stuff and go. basically my beef is with him only and not idealtech. i suppose that wont even warrant a 3 out of 5 for me if u ask me. but since i m guessing that zhen is either the owner or the man in charge in idealtech it really give the company a worse look.

anyway this is my 2cents dchew. i put this all up is for you guys to decide whether u guys should be trading with him/idealtech again. and warn u guys in advance that after sale service is terrible plus dont forget to keep ur receipt for at least the duration of ur warranty. but if u ask me would i recommend them? u wont get any presents for guessing em right. but i do know one or 2 i would recommend in a heartbeat with what i call almost a 5 star rating for service and after sales service.

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Added on September 27, 2011, 2:32 am"ya, i might forget what i am answer u when u want to bring ur PC.
hope you can get ur answer after u sent the whole PC to Build Technology to check.thanks."

u r good at washing your hands of your after sales service responsibilities, zhen^wei. but thanks for your wish tho.

This post has been edited by vlwl17: Sep 27 2011, 02:32 AM

wash hand ? haha
did mention again and again u can come my office and let me know date so i bring my CPU since my office pc no have good psu and not big enough for 6950.

Build Technology has good technician team. I hope you will understand more after sent your graphic card and CPU there.

my colleague will attach here the Distributor testing document for the first time you sent the graphic card to us.

looking for the outcome too.

TS, what problems are u facing on your GC actually.. BSOD? Hang? Artifacts?

bro u have the same question as moderno. scroll up i think is the 2 reply i did. thanks for asking tho.