ROFL

1. ZW said this thread will not dmg his reputation and his company.

2. This problem was solved thanks to other user's response and opinions telling TS to RMA the card himself, so this wasnt even solved by ZW at all. I really dont see ZW having the right attitude to solve this in the 1st place.

3. This thread is not just for both of them its for others who can supply them resolution methods which i believe i had contributed alot of suggestions even a list of RMA address to TS.

aiyoooo... u ar.. i told seller and his friend not to respond in this thread to let it die because when u do wrong n everyone flaming ur best respond is none at all and just let the flame die but its everyone right to comment in this issue, as long as seller dont talk this will stop, but seller dint listen. as for u, sien99, u know what u talking ar? actually nobody talking abt this anymore, even seller also quiet already then guess who start talking and everyone responding to it? u la! u ask everyone to stay away but why u talking here also?! u also adding fire now what? Dont say other ppl busy body when u also talking here. As for ur question "see i dont know why am i replying to other forumer's post , sorry for increasing post count.... " i tell u why u replying to other forumer's post want? the answear u also know......right???....... B....U.....S.....Y.......B......O.......D.......Y

btw i thought its againts the rule to share account?

@sien99

if u can write this- "yes i do agree zw's attitude is not good as a seller to the buyer , but what's the point you all keep fire him ? feels good or something ? he already apologize for what he has done . ( at least to other people , to ts , i dont know ) , and this has damaged his reputation and the IT too." And think the he has already apologized then theres 2 things bout u.

1. u have not read all 9 pages at all. u only glance through em. (be honest to all of us here, the 2 guys that was asking u questions, they follow this thread from day one. can be seen on their first post- well probably more on mugenz).

Or

2. u are one of those customers that got tricked with his smooth way to redirect problems and responsibilities. bc he certainly didnt apologized sincerely. y? simple read this thread pls, it has been stated.

As for his reputation and biz, it aint my fault because he suggested to me to open this thread dispute. So if u mess with the bull, u get the horns. dont complain.

"if ts bumping the thread just to ask for a proper apologize , ts could inform zw maybe ? and continue bumping the thread , but why people still so busy body wanna add oil into the fire , yes i read that ts is bumping the thread , but others should stay away right? "

Again this shows u didnt read the thread. I wrote twice, if he wants to do control damage he knows what to do. Please read before u write. Thanks.
like what eddy said if u agree that others should stay away why are u writing?

Lastly then everyone that reads this will say this again. Y ts fire sien99. Simple. not firing, im telling and stating the fact what he miss. and at the same time because its a 12pages thread i have to make it short version so those that miss or didnt read enough could begin to understand it and voice their opinion in a civilized way. So this is a relevant "bump" because im refortifying what i have said earlier and hopefully answer future readers questions. Or do i have to spell it out again?

Thanks again sien for your bump.

p/s btw sien, what eddy wrote/fired Zw was tell him or advise him to stop posting here because in the end he loses out because he is giving me a free bump. i admit he was a little over emo on it but if u read between the lines u will see that it benefits me more than him (ZW) if he keeps replying/defending himself here.

---

Added on November 18, 2011, 12:56 amabout sharing account. i think there should be a rule against this. and if theres one already i hope they enforce it strictly. this sharing thingy poses alot of security problem in the future (or might have already).

This post has been edited by vlwl17: Nov 18 2011, 12:59 AM

Took me 2 hours to read ,TS your should change your wording ,sooo much complicated lol

It's about attitude & services when you running a business .
Even if the item worth only RM100 , but i believe i will do the same things open a thread & against u also.
For me,my customer is always the right one , at least it is Infront of them , but ofcourse u may release ur anger to your staff / colleague too but not your customer
Try to bend to another way to solve every complaint from customer but please ... do not pointing at them with " Kid " this word .
I believe nobody will like the word .

This post has been edited by Hunakadoo: Dec 10 2011, 05:15 PM

erm dear MOD, pls lock this thread until further notice..
this never-ending comment will harm both parties..
let them settle it 1st..just my opinion...

CNY bump to warn buyers

bro ...
easy... during problem just capture a video + pic...
because from my experience its compatibility issue
(my pc just change ram slot change everything)
so to make ppl believe u kena ada evidence
and easy for shopper to take ur item to RMA
since he already sent ur gc to rma.........
if same thing like this happen to me i prefer
rosakkan dulu kaw2 baru hantar warranty...sng

* sbb ni jugak la ak malas nak bukak kedai pc haha

bro now its not bout that anymore but more about him admitting his mistake. anyhow he didnt even hantar to rma. i have to hantar myself. didnt even give me the details to which distro i have to hantar to get it check and rma. i had to make alot of noise here then some nice ppl in here gave me the distro (2 distro for sapphire) detail and i went to check which one myself. basically he didnt do anything but just check one time thats all.
dont need ppl here to believe me honestly because the computer shops that i sent to to check can back up my story. they are the one that do all the checking and they dont gain anything from telling that its gc spoil because i didnt buy even anything from then. only pay then rm50 for the checking thats all

well bro at least u admit urself u malas nak buka kedai pc because of this.. at least u are honest. some ppl not. makan duit then lari but before making sales try to promise what they cannot deliver. thats y i wanna warn ppl about this. because if i dont he will terlepas and he think he can do again. this is to make sure he remembers not to do things like this and if he dares, theres proof of his nonsense then he will be in bigger shit in here. it cost me some money but most importantly time. i write all these and keep the thread alive at least next time there will be evidence on this shady biz dealing. then we can all together 1malaysia punish him if cannot get it thru the legal way. ppl power... u can see it will be more powerful then his money power. lol

thanks bro for ur feedback

so.....conclusion? is the gc faulty? and you hav sent it to RMA get a new unit?

it is sad to see this happen,

bad thing happens sometime

I've been buying products from zhen^wei and other ideal tech staffs in past years

got one time problem on delivery, they really helped out to solve my problems

I got a product problem, they also do the warranty stuffs for me, their after sales services are really great,


hope this case gets settled very soon, get along with each other

This post has been edited by squall0833: Mar 8 2012, 02:52 AM

after reading soo many storys i just wanted to share my story with u guys

last year when i was shoping for lappy


__________________

N43JF-VX126V-W7HP RM2489
tomorrow confirm can get. <------------confirm can get ...yeah right
if confirm, deposit RM200 require to avoid ffk.

______________________


Amount: RM200.00 Status: Successful

To 3rd Party Account Number: 514383309768
Account Holder Name: IDEAL TECHNOLOGY TRA

_____________________


N43JF supplier also sold out, ur fren had call me.
u can give me ur account no

i refund to u.
A42JY can get tomorrow. i can post to Johor tomorrow if u want.

__________________________

how come like this? u told me 2day got stock. now onli u tell me no stock..
also want me to call u onli know no stock..so irresponsible seller

NOW who FFK who.. vmad.gif
_____________________________________

the salesman yesterday said hv stok, today he said quote me wrong model.
so what can i do?

give me ur account no. i refund u now

_______________________________


bottom line...

i learn to stay away fr ideal tech..
ideal tech staff rude and notice there is no "sory" word metion... ideal tech just shift the blame to supplier...wtf101
ideal tech refund me my cash..i bought lappy fr other seller...

life goes on...

ill avoid this company , thank for the heads up.

bro conclusion is in this thread. i didnt get an RMA unit but rather another unit which the distro said is a recon unit. both sapphire and distro very hush about whether or not my unit is a fault unit as i have ask for a copy of their findings but none of them seem to be able to produce any.

---

Added on March 27, 2012, 8:14 pmwell squall its good that u had a good experience with them but there are others that are not so lucky. but honestly from what u have said like delivery problem to claiming warranty stuffs are the norm practises of most companies or individual in lowyat. besides i remember ideal tech themselves boast about this too as in their warranty claims. my point is simple, if they dont do this their point of sales attractiveness will be less hence i wouldnt put it as a great after sales service but rather norm after sales service. but there are times when they dont do that or some other worse case then they fall into the category of terrible sales service.
And i intend to have this post up as long as i can to warn others about it. i would also recommend and encourage others to also do this (not only on idealtech) but other companies or individuals that trade in lowyat that are not up to par on their services. this is to warn others and make lowyat a better trading place. we malaysian are ethical ppl, and we dont take kindly to unethical behaviour, dealings or attitude.

---

Added on March 27, 2012, 8:23 pmanglee, thanks alot for sharing. and i agree with u, even if its really the suppliers fault they should have apologize and call u back asap and not the other way. this goes to show how well they treat their customers. sometimes i think the authority of lowyat forum should have a warning tag on ppl like these so that when potential customers can see this tag and click on these links to read and learn up on who they are buying from and then make a decision to get it from them or not. more info last chance of being con or buying from a not so "good" seller.

---

Added on March 27, 2012, 8:24 pmu are welcome yakumo. please do share if u have any warnings and dealings that others should know even if they are not those on idealtech.

This post has been edited by vlwl17: Mar 27 2012, 08:24 PM

Well, I'm having the same problem now. I just want to get my refund and return their product.

sometimes distributor stock always shortage. no choice. well. we refund on the spot.
FFK from buyers we also never complaint and list all the buyers.

well. what is ur problem again ?

---

Added on March 29, 2012, 5:09 pmnice to see you here again after another forumer feedback for the "SUPPLIER NO STOCK THEN IDEAL TECH REFUND TO CUSTOMER ISSUE"

maybe alots of sellers or companies will get this tag before us.haha
any waranty, CALL US, PM US, EMAIL US, you will get your solutions. we are here at pandan indah, dealers around malaysia, no going where.

how many forumers return for warranty, we still here to serve and response to the after sales.
how many forumers PM us and want claim the products from other sellers/ shops, we still serve with charges.

well, who are going to run of responsibility.



This post has been edited by zhen^wei: Mar 29 2012, 05:09 PM

i believe in anglee's case, u r not to be blame. thats untill u so easily forgot to call him to tell him about the no stock and end up the customer has to make the call to u to find about the no stock. (not even a hint of sorry) of course u dont complain about buyers FFK, because firstly u eat the deposit already and 2nd u still have the product at hand and it can be sold of easily. (hint even easier with a friendly attitude n good after sale service) in the end ur arguments of this are null and void as u r just trying to pass urself out as the victim when u r clearly not one as i have stated all the reasons above to all ur problems/solution on anglee's case. u r still a picture of a great lousy after sales service company.

As for bernardryan's problem zhen wei, does look like u dont know how to read. he said he wants to return ur product and get his refund because he is facing the same problem as me. so if u dont understand that i dont know what u can understand then. btw bernardryan, u can file a refund to the consumer's right and force zhen wei to give u the refund. do read this link http://forum.lowyat.net/topic/2090666. the clause that says in this receipt that all goods that are sold are not refundable is not applicable if u are the end user. thats according to the law.

oh yes its nice to see u here again zhen wei after the post of a few ppl recommending ur great after sales service. well maybe this maybe that. but what is sure u will get the tag and others that do bisness like u will get it too. laugh that off when u get it.
AGAIN YOU DONT EVEN UNDERSTAND A THING ABOUT THESE COMPLAINS MADE. ITS YOUR LOSS NOT MINE, IM HERE TO WARN OTHERS. BTW U ASK "WHO ARE GOING TO RUN OF RESPONSIBILITY?" WELL U, SIMPLE AS THAT. WE ALREADY HAVE A FEW PPL THAT HAS POST UP THEIR TESTAMENT. DENY ALL YOU WANT BUT THERES PROOF HERE AND IT DOESNT RUN.
so to lowyat mod if u can implement a warning tag u know who should be first in your list.

oh and thank you again zhen wei for the bump. do keep em coming even if its not as often as i would like it to be.

i had used 1 hours ..to read all post... i was thinking .....customer always right.. but without any retailer ..also hard...buy asus la.. confirm no problem..

bump for more

goldentiger, im not asking that we shouldnt have any retailer. i was asking for zhen wei to help me at the moment. but sadly he thinks otherwise. either way for me the context customer is always right shouldnt be use too loosely or broadly. As a end user and also seller, i know that we shouldnt be asking something which is overboard. as u have read thru all the post and my long essays (and i thank you for taking your time to do that) u notice i wasnt asking for anything extra till i started incurring cost for apparently the original problem.
whether or not i should be getting another brand or a better gpu brand is not the problem now (btw sapphire is quite a good reputable brand too). Look at this post http://forum.lowyat.net/topic/2289701/+20. i have bought a few small stuff from lhongwuh and he is an ok guy. would recommend him too. in that dispute he is clearly right as everyone would agree about this http://viperandvine.tripod.com/sitebuilder...les/refunds.pdf. but look at the answer for the question "what if the retailer fails to supply?". then read the part on the answer about faulty goods especially the part " and any other reasonable cost u may have incurred as the result...."
and if u dig deep u will notice that idealtech has few of these prob either sending the wrong stuff or so. Yes they will argue they will bare the shipping cost and so forth. but think again, firstly its not only about the shipping cost but the trust and then the time u have to waste to repost it back to them or take time to meet them up at their terms. hell, they even have to get back the item first before they bank in or give u back the money (if u choose posting). all and all whos fault was it?
to me its not buy asus confirm no prob. its dont buy from zhen wei/idealtech confirm better service. and if my post warns the other potential buyers or the possible customers of zhenwei/idealtech about the wrong doings aka http://forum.lowyat.net/topic/2286260, so that he would treat the customers accordingly, im happy to say this thread has serve its purpose.

thanks again for reading

This post has been edited by vlwl17: Apr 9 2012, 12:29 AM

... phew
thx