Forumer you are complaining against: Ideal Technology Trading - yoongkeen and zhen^wei

Item being sold/bought: Bought a Targus Click-in Black case for Ipad 2 (RM129 + RM8 postage)

Original thread link: http://forum.lowyat.net/index.php?showtopic=2210103&hl=ozaki and http://forum.lowyat.net/topic/1867740/+20?hl=ozaki

Date of transaction: 28 March 2012

Details of the complaint : Explanation and as per below PM between me and zhen^wei and yoongkeen

Please don't misconstrue this thread as me attacking anyone or inciting anything. I just want this to be in the open first and I will change the [Unresolved] tag to [Resolved] when I receive my refund.

In short, I ordered a Targus Click-In Black case for Ipad2 from Ideal Tech but I received a blue color casing instead. I immediately PMed the seller and the replies are as below.





So I am going to wrap up the casing which is unopened in newspaper and send it back via poslaju tomorrow morning. (Customer is on the losing end here because if the rules for buyer/seller apply, Ideal Tech is suppose to bank in money before I post the mechanise to them, no? - Another reason why I would like this to be in the open also).

I will keep this thread updated until it is resolved which by that time I will close the thread.

I would like to have this resolved as amicably and as painless as possible. Now I will have to go hunting for a poslaju around my office area in the morning. *Wonderful*


Start of PM Below
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yoongkeen Targus Click-In Case for iPad 2 (THD0040, Yesterday, 11:08 AM





Targus Click-In Case for iPad 2 (THD00402EU)Black

this one limited stok left.
if want, pls confirm asap
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bernardryan Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 11:22 AM



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Yes, confirm.
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bernardryan Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 11:25 AM



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Please reserve 1 for me. Postage to

*Blanked out for personal reasons*
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yoongkeen Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 11:51 AM





ok, today post to u when stok arrive

Targus Click-In Case for iPad 2 (THD00402EU)Black= RM129 + RM8 postage

MAYBANK 514383309768 IDEAL TECHNOLOGY TRADING
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bernardryan Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 12:20 PM



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Okay. I bank in now.

Total RM 137. Got email to send confirmation email?
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yoongkeen Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 12:33 PM





yoongkeen@idealtech.com.my
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bernardryan Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 01:08 PM



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Just transferred.. Please check account
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bernardryan Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 01:11 PM



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Just sent confirmation email also to yoongkeen@idealtech.com.my
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yoongkeen Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 01:44 PM





noted.
tq
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bernardryan Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 01:49 PM



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*Address and person blanked out for personal reasons again*

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bernardryan Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 03:32 PM



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Just want to check if you've received the payment and has the stock arrived at your office.. Thanks.
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yoongkeen Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 04:03 PM





received, will send out today
skynet 201646751666
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bernardryan Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 04:38 PM



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Thank you sir. Hope to get it by Friday if possible. Thanks.
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yoongkeen Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 07:00 PM





tomorrow u can get
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bernardryan Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 07:01 PM



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How to check skynet.. I use the number they say not valid..
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yoongkeen Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 07:03 PM





check tonight or tomorrow morning.
the system wont so fast update.
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bernardryan Re:Targus Click-In Case for iPad 2 (THD0040, Yesterday, 07:04 PM



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Okay. Thanks..
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bernardryan Re:Targus Click-In Case for iPad 2 (THD0040, Today, 01:59 PM



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Excuse me. You Sent me a Blue color Targus Click-in case which is not the one I ordered. I am not going to spend another cent and waste my time to send to the post office to send back to you.

I want the Black color one. Reply to my email. I am not very happy with this mistake.
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yoongkeen Re:Targus Click-In Case for iPad 2 (THD0040, Today, 02:16 PM





sorry, i had check with the salesman, he give us wrong color info. black one out of stok
u post back to me asap, i refund u with the postage

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bernardryan Re:Targus Click-In Case for iPad 2 (THD0040, Today, 02:19 PM



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There is no skynet around here...

When will there be stock for the Black? Didn't I ask you to check first, and not you tell me no stock..
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yoongkeen Re:Targus Click-In Case for iPad 2 (THD0040, Today, 02:28 PM





u can use poslaju. the postage v paid u back.
i had check with the salesman yesterday and he told me black got stok.

i wrote in receipt there black color also, but my colleague didnt check it and pack. coz yesterday quite rush and the courier had come pick up.

maybe u can see other model which u want.
the black color out of stok currently.

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bernardryan Re:Targus Click-In Case for iPad 2 (THD0040, Today, 03:52 PM



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I don't want anything. I want a refund. I will send the thing out tomorrow. What is your address that I send to.

Please bank back RM137 into *Maybank account and name blanked out*

I will give you a photo of the postage amount tomorrow when I use Pos Laju.
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yoongkeen Re:Targus Click-In Case for iPad 2 (THD0040, Today, 04:50 PM



Getting Started

Group: Junior Member
Posts: 210
Status: Offline


Joined: Nov 2006




ok. receipt there got address.

-------------------------------------------------------------------------------------------------------------------------------------------------------

From Zhen Wei




This post has been edited by bernardryan: Apr 5 2012, 03:46 PM

And yes, if for buying and selling online way, always get them money first and you ship it out the item. But for this refund case, the seller might not want to refund to you if you no wanna ship it back first. So, in short, they still win

But IdealTech has quite ok reputation here, i think it is safe for you to send back first only you get the refund back

Yup, I think shouldn't be a problem. The problem for me is hunting for poslaju cause I've got meetings the whole day tomorrow.

Mistake as such do happen once in a while.
Since seller is willing to apologize n refund, i don't really see the problem.

sorry for the trouble, its our mistake of not check properly. once we receive it, we will refund to u.
i think none sellers here will do refund before receiving back the goods.

it might cause you more incovenience to send back. maybe yoongkeen will collect from you at section 13 if he going to digitalmall dealer place.

Thank you. That would really be very very absolutely helpful. But let me know. If cannot then I will go poslaju tomorrow morning..

it shouldn't be problem. but maybe not tml
I ask him arrange time to collect from ur place if he going to digitalmall SS14. thanks.

Actually, to tell you the truth, I was so happy when the Skynet person came to deliver. But my happiness was short lived once I opened the parcel. I need to find a proper slim cover for my iPad.

haha, i understand your situation. I also know you looking for the cover so urgent. Maybe you need to wait for next supplier shipment. or try searching at Digitalmall see they still keep this model or not. Black color is nicer than blue btw. tahan kotor.

Will try to find something affordable in digital mall when I get refund. Now I punishing myself for simply spending money. Need to budget. The whole issue is that I bought SwitchEasy Nude, so it was a mistake. If not can buy the smart cover liao. But the Nude don't have the slot for smart cover compatability. Haih, I waste so much of money Liao on lousy casings. Got SwitchEasy Nude, Smart cover complete canvas type from wimpykid and rubber condom cover. damn stupid...

if you mean digital mall SS14 PJ, there is a poslaju 5-10 mins drive away from there.

well, just some info for you, not implying anything here. do some check on idealtech. i found quite a few dispute in <5 mins search

some of the tactics salesman use is they purposely give u the wrong item that they can easily said it is caused by mistake (but not wrong till consider scam. for example wrong color, wrong pattern) the reason being those item are hard to sell out and they want to clear stock. so for your case, it looks to me that black is a hot item while blue is hard to sell. therefore the seller inform you that black still got stock eventhough they dont. they then proceed to send you blue color and hope that you will just accept them (some buyers did that). the reason im saying this is from the 5 min reading on idealtech, i found a similar pattern as below

1) item A no stock, item B plenty of stock
2) Buyer C wants to buy item A
3) Seller told them got stock and send them item B


i might be wrong as i just take 5 minute to do some research on them. but in these 5 min, i saw a lot of negative feedback

and not to mention zhen^wei attitude. he sounds more like a "buruh kasar" then a proper salesman

just my 2cents

Bro, we not need to push blue color instead of black color. No point let customer send back and refund so troublesome,and waste postage at our side.

What a word of buruh kasar, try respect ppl and u will get respect too.

heres my msn history with the salesman- ben
i had ask him for the black color and he said got 1, and then i ask him to log order.
but when stok come, is blue color.but is our mistake of not check the color properly since its quite rush to pack the parcel.
bernard, next week i give u a call to collect back the case when i go to digital mall. tq.

Ok. Please call me before you arrive at digital mall. Also, pm me the expected time and date 1 day in advance. Might go to Kulim one of these days during the week, not confirm yet.

everyone makes mistake sometime

still, seller is good and willing to solve buyer's problem asap


Ideal Tech still one of my favourite seller at LYN

Any update on the time to meet?

Thanks.

yoongkeen outstation. this week he will call you when going to PJ.

Noted. Thanks.

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Added on April 3, 2012, 2:45 pmI'm going KLIA for meeting tomorrow. So hopefully he won't call me tomorrow. If tomorrow, only after 2pm.

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Added on April 5, 2012, 9:54 amPlan to meet up with Yoongkeen today at 1030-11am at Digital Mall. Now just awaiting his call.

Hope everything will be fine.

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Added on April 5, 2012, 3:48 pmReturn of casing and refunded without any issue. No problem whatsoever. Very thankful for it being as painless as possible.

Thanks.

Closing this thread. All settled.

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Added on April 8, 2012, 7:26 pmIn the end, I bought myself a BELK casing. Brownish color and serves its purpose. Just a lil heavy. Will buy the apple black leather original smart cover and a switcheasy cover buddy to match when I get the time to go to a mall...

This post has been edited by bernardryan: Apr 8 2012, 07:26 PM

good for u