Welcome Guest ( Log In | Register )

Bump Topic Topic Closed RSS Feed New Topic New Poll

Outline · [ Standard ] · Linear+

> idealtech

Share on | Track this topic | Print this topic
mugenz
post Sep 27 2011, 02:00 PM

hmmmm..
******
Senior Member
1,300 posts

Joined: Oct 2006
From: Pee Jay
From what i see there are so many miscommunications and no right or wrong situations here and there.

1. Idealtech's nature of business (distributor/trading which does not provide the additional services like other computer shops)

2. Buyer fails to consider the fact that he needs to be prepared for the item to be faulty then exchanged/rma or what so ever that he needs to travel back there.

3. Seller's attitude is seriously not very friendly and seems do not want to solve this issue in my point of view, especially the part where he states rm60 top up rm80 and all this. Well those are not ways to solve an issue. Since if buyer insist that there's problem then just take 2hrs of your daily routine and try to solve it somewhere convenient for both parties. Its not like 2hrs ur out from your work will cause big lost to your company. Anyway its business related also. What's the harm?

4. Buyer should just RMA the item himself, since you do not want to accept Seller's terms of resolve. So Seller compensate buyer's expenses of sending the item to the 2 computer shop to repair + traveling. Then from there Buyer should send item to RMA himself.

Based that seller already checked it and felt no problem but infact Buyer claims there is. So Seller also did sufficient consideration/actions towards to help you already. So i think you should just RMA it with manufacturer or distributor for better tech support/guarantee/solutions.

just my suggestions.

This post has been edited by mugenz: Sep 27 2011, 02:06 PM
mugenz
post Sep 27 2011, 03:20 PM

hmmmm..
******
Senior Member
1,300 posts

Joined: Oct 2006
From: Pee Jay
QUOTE(vlwl17 @ Sep 27 2011, 02:51 PM)
mugenz, im guessing u are honda fan lol
u got pretty much the gist of things and i think u actually read the wall of text that i wrote. first i will have to apologize for my essay writing skills.

1. im prepared to do that like lhongwuh stated no agreement on site service. but again like i have stated i asked him to check my pc so that in the event that this happens he can actually see for himself that im not lying. whether or not idealtech nature of biz is that he should have done that because right now isnt he offering me to come over to his place to do the checking? to top it off i told him i will pay for the checking. end product he still has to check simply because he doesnt believe me. like i said i did an rma on my mobo, told the seller not compatible with gc and he took no testing and rma back one for me. im also guessing they are like idealtech same nature of biz. im not saying that zhen should have pressed build tech for an rma but at least help me to find out whats wrong as i didnt only buy one product from him in a biz point of view.
so put it this pass bro he dont want to help me to check, i sent it to check and he tells me that the findings are not correct. hes is correct. even so when the distributor themselves didnt do that when i told them- they gave the benefit of the doubt to me. The main reason is i dont trust him anymore because he didnt even try to help me(or should i be nice he did help me once to sent it to distributor to check... like they didnt claim that they will not do that.. wait isnt that what most seller is suppose to do?) or trust me. hence i didnt want to waste more time to go over to his place.  so in the end when u suggested and gave me the number to call build tech i did so.
mugenz, taken action on ur suggestion 4 already (without the sellers compensation of course). funny thing is this bro, all this could have been avoided if he accepts to check my pc in the first place or dmg control could have been done if he would have call me when i suggested him to. im quite sure we could have work it out with that one call.

p/s why did i not call instead? i want to see if he is sincere enough to make the first move or am i just another customer to him. "one gc no prob anyway i got his money"- thats the attitude i want to find out.

Added on September 27, 2011, 2:52 pm
what happen la bro? y padan muka?
*
Bro also no offence, but i felt at this point i only find both trying to point fingers and find who's fault but the problem is still not rectified.

Thats why i say the whole thing has no right or wrong just whether how things were handled just turned ugly.

Have to agree that sometimes people can be very bz with work thus really trying to minimise workload hence you felt that Seller like doesnt care about this issue.

Try to put past aside can see if anything can be worked out for best for both parties.

All the best biggrin.gif
mugenz
post Sep 27 2011, 05:44 PM

hmmmm..
******
Senior Member
1,300 posts

Joined: Oct 2006
From: Pee Jay
QUOTE(vlwl17 @ Sep 27 2011, 04:36 PM)
ok bro mugenz. i will take a step back and apologize for my outburst here. but still feel that ppl in the forum should know about this. and yes i would like to get my card back in working order. i just drop my card at build tech and told alex the tech manager the prob. they will be sending it to hk for more testing. and they know that they did check the card before and has certify ok. thats what i call good after sales service bro. doesnt make sense for me to just complain its spoil when its not.

anyway will update the result asap i get it. again i made the post here because partly i was challenged to make it and also like i said so that ppl will be aware and have a fair warning.

btw mugenz no hard feelings on ur comments. i ask for opinions and suggestion myself. but seriously a seller should be accusing a buyer to be cheating or lying without any proof whether its implying or direct.

thanks again mugenz and abubin
*
Cant blame any party due to "consumer rights" and Consumer tribunals, every single little problem consumers will make a hu ha over it and file this complaint and all.
I am from service line and i m also consumer so i know sometimes its really quite hard to accomodate to everyone's request. We have our company's rights and welfare to protect as we represent our company and sometimes we cant always help consumers to their problems as i might need to be subjected to management's query.

So usually we have to make sure its genuine case then we can see what to do with it, but often consumer got offended when we try to find out.

Atleast most important now is money spend but stuff not working so have to get it working then others solve later thru proper and manner negotiation la biggrin.gif
mugenz
post Sep 28 2011, 10:12 AM

hmmmm..
******
Senior Member
1,300 posts

Joined: Oct 2006
From: Pee Jay
Neither do i agree or able to accept Zhen Wei's attitude in dealing this.

1. Using money to sort of a medium of solution. Counter-offer RM20 just show off that he's loaded and dont even bother.
2. The previous statement from him of his over-confident and arrogant attitude.

Its kind of obvious he's not even in any state of wanting to mitigate this problem.

I have to agree TS Aka Buyer really have not much grounds to prove further but just repeating the same old thing over and over and instead of concentrate how to get things solved but just bash how Sellers attitude is.

Both also kind of trying just to bash each other only.

I felt no point at all, since things settle else where then this case can close d.
mugenz
post Sep 28 2011, 05:22 PM

hmmmm..
******
Senior Member
1,300 posts

Joined: Oct 2006
From: Pee Jay
I really lol at this.

Seller already 3rd time clearly stated that he dont care and he just wanna know the outcome but each time he replied in a provocative manner.

Really so arrogant huh.. i really dunno why he suddenly offered rm100 maybe to prove a point? or just to save his reputation. Hoping some fellas will eventually fall for it just like one forumer that posted "good trader".

Really LOL..
mugenz
post Oct 13 2011, 02:07 PM

hmmmm..
******
Senior Member
1,300 posts

Joined: Oct 2006
From: Pee Jay
Sort of agree with TS on areas of,

The word we is not = buildtech + idealtech, it should be just idealtech. Since u did not help TS to claim RMA but was done by himself then all checks done by Buildtech is not counted.

if i didnt get it wrong and i read only Idealtech help TS to check the GC once then return back. So counted only once. So regardless u send to buildtech or not also just you only HELPED him once.

This is how i will see it.


TS,

Still no news regarding the gc? atleast u should know what's the current situation of the card even its still in HK. Things getting too long...

This post has been edited by mugenz: Oct 13 2011, 02:09 PM
mugenz
post Oct 19 2011, 11:34 AM

hmmmm..
******
Senior Member
1,300 posts

Joined: Oct 2006
From: Pee Jay
Did any forumer went personal attaack against Zhen wei?

I felt we only looking at the dispute and the service he gave to TS.
ZW is directly responsible for his service also his attitude as he directly represent his company, Idealtech.
So discussion is still within the services that was being provided by Idealtech.

No?

Basicailly TS complaint about 2 issues,

1. The problem of the GC
2. The attitude of Seller.

Which both directly related to the dispute.

I sort of agree with abubin to stand up to your rights on the fact that if you dont get what u deserve or promise then get it done and dont let this corporate intimidate the consumers.

I always have problems like this and i always fight for it if i m 100% sure the fault is not from my side. Like TM providing shit service, ISP giving unreasonable and hidden terms and conditions.

Sell the GC will only make the company felt they can just do what they want and get away from responsibility

This post has been edited by mugenz: Oct 19 2011, 11:40 AM
mugenz
post Oct 20 2011, 09:56 AM

hmmmm..
******
Senior Member
1,300 posts

Joined: Oct 2006
From: Pee Jay
nice by abubin, yes many distributor's technician in malaysia are very lousy on technical knowledge, i wonder how they test out the hardwares.
i seriously doubt that if they have proper testing procedure, some of the technician doesn't even know what "stress test" is. they testing by maybe just gaming with it. but of course there's many good and pro distributors/technicians too.
if can i would like to know how zhen wei tests on the gc, what kind of procedure/software did he uses etc

base on his first post he did play game almost 1 hour then do some 3D mark stress testing, and download BT overnight.. that's all? can i know how long is the stress testing? why BT overnight? why not just stress testing it overnight instead of BT? man you can't just do that and say 100% no problem/good condition.

this is because ZW said his office computer cannot handle the 6950 hence didnt really push it harder hence thats where he take his own computer to test thingy happened

i'm not here to blaming or flaming anyone, from my point of view zhen wei is sided on the distributor's side, why did he doubts on the pc shop's technician but not the distributor's ? and did he ever ask what kind of test used by distributor?
Well this is normal i think, coz distributors have business relations others dont have, u still need to have good repo with your suppliers, thats the only reason i see why.

and 1 easy question, why still need to send back to HK if they can 100% sure that there's no problem on the gc? now u guys think hmm.gif
but remember the definition of distributor, we can't blame them if they're weak on technical. because their job is to distribute products and the products they carried were not made by them.
Because from distributor's pov, if there is defects they will just return it to manufacturer if not they will have to bear the replacement, if u send back and its genuinely faulty then manufacturer will replace, yet again its all business influenced

if a customer bought something from a seller that without knowledge on the products they carried, then the customer should've expected with consequences you will be facing in the future because the seller can't help you much. they just sell, any problem with the product they will just rma for you.
by buying from knowledgeable seller they can help you settle your problems, give you better solutions on what you should do when problems occured. one can easily spotted by throwing just a few questions on them. by doing so you can also get more info on their attitudes as well.
be a smart consumer.
basically, ZW already said his company do not do troubleshooting like other computer shops hence there goes all the disputes delay here and there

This post has been edited by mugenz: Oct 20 2011, 09:57 AM
mugenz
post Oct 28 2011, 05:39 PM

hmmmm..
******
Senior Member
1,300 posts

Joined: Oct 2006
From: Pee Jay
hmmm.. Glad to see that u got a replacement.

But i still dont think justice or compensation was done enough for TS.

1. TS paid real cash for the GC with idealtech.

2. TS gets a problematic GC which took him quite a long time to get this problem settled.

3. Meantime, Idealtech pockets the money and safety earned. While TS have to run here and there to get this issue solved. Eg, the two computer shops that he send to check. Going to buildtech to send the GC for RMA himself which it suppose to be done by the Seller by right.

4. Buying a good which is not able to be used for almost 4months? i assume? i didnt really keep track of the actual dates. All this is really frustrating for TS.

Well, imo its wasnt really enough for me but since TS is ok with the compensation then i think there should be no more disputes. biggrin.gif

This post has been edited by mugenz: Oct 28 2011, 05:41 PM
mugenz
post Nov 2 2011, 02:14 PM

hmmmm..
******
Senior Member
1,300 posts

Joined: Oct 2006
From: Pee Jay
why izzit everyone taking it like this really hurts Idealtech's potential customers?

Its just one of it's staff's customer service is bad thats all.

if u are that kind of consumer that expect top quality customer service then u can deal with other sales person like yongkeen instead of zhen wei.

mugenz
post Nov 11 2011, 03:22 PM

hmmmm..
******
Senior Member
1,300 posts

Joined: Oct 2006
From: Pee Jay
The thread can remain but it needs to be cleaned off the not related post and personal attacks.

Just leave those relevant as a guideline of how things can be done when seller dont provide after sale services. And also a guideline how can buyers beware while selecting their sellers and their nature of business.


mugenz
post Nov 17 2011, 04:56 PM

hmmmm..
******
Senior Member
1,300 posts

Joined: Oct 2006
From: Pee Jay
QUOTE(Sien99 @ Nov 17 2011, 04:18 PM)
i've read almost 9 pages of this , so why wouldnt i understand this ?

and this account is dual-used . the ongoing case is my friend.

yes i do agree zw's attitude is not good as a seller to the buyer , but what's the point you all keep fire him ? feels good or something ? he already apologize for what he has done . ( at least to other people , to ts , i dont know ) , and this has damaged his reputation and the IT too.

if ts bumping the thread just to ask for a proper apologize , ts could inform zw maybe ? and continue bumping the thread , but why people still so busy body wanna add oil into the fire , yes i read that ts is bumping the thread , but others should stay away right? this is a thread to let them solve their problem not our thread to flame zw like nobody's business .

im definitely not siding with zw . his attitude really needs to be changed , or else i dont know what will happen to his company lol . im also a buyer , many customers demand perfect item with perfect quality , who doesnt ? its just that sometimes when things go wrong , dont go blaming each other , find a proper solution and solve it , then both side happy la .

see i dont know why am i replying to other forumer's post , sorry for increasing post count.... notworthy.gif  notworthy.gif
*
ROFL

1. ZW said this thread will not dmg his reputation and his company.

2. This problem was solved thanks to other user's response and opinions telling TS to RMA the card himself, so this wasnt even solved by ZW at all. I really dont see ZW having the right attitude to solve this in the 1st place.

3. This thread is not just for both of them its for others who can supply them resolution methods which i believe i had contributed alot of suggestions even a list of RMA address to TS.
« Next Oldest · Dispute Resolution Corner · Next Newest »
 

Topic ClosedOptions
 

Change to:
| Lo-Fi Version
 0.0323sec    0.69    8 queries    GZIP Disabled
Time is now: 3rd December 2025 - 09:50 AM
All Rights Reserved 2002- 2020 Vijandren Ramadass (~ unite against racism ~)
Powered by Invision Power Board © 2025  IPS, Inc.