yes i spoke to the manager. nvr mention as of anything u have written here (if u ever bother to read what i have been saying). they only said they tested it before and its ok but unlike u they didnt even claim that its ok with just one test. So when theres alot of possibilities on the procedure that might cause the gc to be faulty then why didnt u want to check my pc when i ask u to?
"dont misunderstanding" LOL if u dont want me to misunderstand y didnt u call me when i ask u to, so that we can settle it like a gentlemen. i have been harping on this since the first post i made y only now tell me " dont misunderstanding"? just like what eddy86 said also y now only wanna offer money? when wanna settle nicely in pm u dont wanna to be nice. oh btw im still holding on ur rm100 offer if my gc is spoil confirm by the vendor in hk.

Mr choo, u wont be even able to send the gc to sapphire so ur question is out of context. and the gc was nvr send to sapphire at all till now. so i have not done any warranty claim from sapphire or buildtech or even u. pls think it through before u write it here to avoid misleading readers.

u love to contradict yourself here zhenwei. ur latest post besides this one is today at 1204pm. i guess ur choose not to reply the thread here a few days ago is not even true LOL
and yes of course i have to "fight back". and no i dont need to find any reason to "fight back" because its all facts not reason which is not much i can say about urs.

nice by abubin, yes many distributor's technician in malaysia are very lousy on technical knowledge, i wonder how they test out the hardwares.
i seriously doubt that if they have proper testing procedure, some of the technician doesn't even know what "stress test" is. they testing by maybe just gaming with it. but of course there's many good and pro distributors/technicians too.


if can i would like to know how zhen wei tests on the gc, what kind of procedure/software did he uses etc

base on his first post he did play game almost 1 hour then do some 3D mark stress testing, and download BT overnight.. that's all? can i know how long is the stress testing? why BT overnight? why not just stress testing it overnight instead of BT? man you can't just do that and say 100% no problem/good condition.

i'm not here to blaming or flaming anyone, from my point of view zhen wei is sided on the distributor's side, why did he doubts on the pc shop's technician but not the distributor's ? and did he ever ask what kind of test used by distributor?

and 1 easy question, why still need to send back to HK if they can 100% sure that there's no problem on the gc? now u guys think
but remember the definition of distributor, we can't blame them if they're weak on technical. because their job is to distribute products and the products they carried were not made by them.

if a customer bought something from a seller that without knowledge on the products they carried, then the customer should've expected with consequences you will be facing in the future because the seller can't help you much. they just sell, any problem with the product they will just rma for you.
by buying from knowledgeable seller they can help you settle your problems, give you better solutions on what you should do when problems occured. one can easily spotted by throwing just a few questions on them. by doing so you can also get more info on their attitudes as well.
be a smart consumer.

This post has been edited by dertb: Oct 20 2011, 06:27 AM

nice by abubin, yes many distributor's technician in malaysia are very lousy on technical knowledge, i wonder how they test out the hardwares.
i seriously doubt that if they have proper testing procedure, some of the technician doesn't even know what "stress test" is. they testing by maybe just gaming with it. but of course there's many good and pro distributors/technicians too.
if can i would like to know how zhen wei tests on the gc, what kind of procedure/software did he uses etc

base on his first post he did play game almost 1 hour then do some 3D mark stress testing, and download BT overnight.. that's all? can i know how long is the stress testing? why BT overnight? why not just stress testing it overnight instead of BT? man you can't just do that and say 100% no problem/good condition.

this is because ZW said his office computer cannot handle the 6950 hence didnt really push it harder hence thats where he take his own computer to test thingy happened

i'm not here to blaming or flaming anyone, from my point of view zhen wei is sided on the distributor's side, why did he doubts on the pc shop's technician but not the distributor's ? and did he ever ask what kind of test used by distributor?
Well this is normal i think, coz distributors have business relations others dont have, u still need to have good repo with your suppliers, thats the only reason i see why.

and 1 easy question, why still need to send back to HK if they can 100% sure that there's no problem on the gc? now u guys think
but remember the definition of distributor, we can't blame them if they're weak on technical. because their job is to distribute products and the products they carried were not made by them.
Because from distributor's pov, if there is defects they will just return it to manufacturer if not they will have to bear the replacement, if u send back and its genuinely faulty then manufacturer will replace, yet again its all business influenced

if a customer bought something from a seller that without knowledge on the products they carried, then the customer should've expected with consequences you will be facing in the future because the seller can't help you much. they just sell, any problem with the product they will just rma for you.
by buying from knowledgeable seller they can help you settle your problems, give you better solutions on what you should do when problems occured. one can easily spotted by throwing just a few questions on them. by doing so you can also get more info on their attitudes as well.
be a smart consumer.
basically, ZW already said his company do not do troubleshooting like other computer shops hence there goes all the disputes delay here and there

This post has been edited by mugenz: Oct 20 2011, 09:57 AM

if ZW said that his company doesnt do troubleshooting then why does he still reject the idea that the gc could be faulty (aka like what 779364 said it is could intermittent problem)? and even buildtech themselves wasnt as cocksure as ZW on it when i sent it to em.
So its easy to see that he does not want to do any extra or after sales service. Best part of all he has some nerve to call me a liar then turn around and say dont misunderstand (after being bashed around by forumers here). the whole thread shows the inconsistency of his replies. one fact after another which really contradicts each other.

btw this is nothing much but i have the proof that he doesnt even remember much and again contradicting himself with all the points he was trying to show u guys that he did actually tried his best. Through this whole thread he keeps saying that he check my gc and then i took it back and then i send it back to him for testing again. so he did the work twice hence that was his help. I still have the receipt which idealtech gave to me when i sent it to them to check. would like to see ZW produce another a later receipt for the 2nd send back since he was so sure that i did sent it to him twice.

This post has been edited by vlwl17: Oct 24 2011, 10:30 PM

no matter who wrong who right . Idealtech already lost it reputation

it is easy to earn 1k rm. but it is very hard to earn biz reputation .

agree with u also bro on the reputation part. just look at proton, sell cheap assembled cars and then quality was compromise. now spending lots of money to advertise to change ppls mind about them. even now latest i saw advertise that they give lifetime (if i remember it correctly) warranty for the power window. brand image and reputation- sometimes money cant even buy that kind of perception. its build upon and just like Rome, not build in a day.

sadly some ppl dont learn nor do they understand it. even most malaysian companies are only slowly catching up to this when its been already been in practised, used and proven a long time ago.

got my replacement gc and testing it out. so far so good.

This post has been edited by vlwl17: Oct 27 2011, 09:10 PM

Well, what the latest update and any news on the report tat u said wanted to post up?

that was fast ! nice work by buildtech and do remember some stress testing
so what's wrong with the old gc?

agree,still remember a ram case,end up mod say someone is too s****d to reopen the thread for other to shoot him............

have a question here,if i want to buy something from a seller,the seller ask me to pay deposit then only tell me the item no more on production and want to refund,is it the seller should check for stock 1st?????????

most of the dealer here is "kosong" they r doin back to back order, get ur deposit and order from main supplier. make sure u get ur refund.

well card is so far so good, its the 2nd day using . dertb any recommendation for stress test program for the gc?

as for the old card i ask buildtech. they said vendor find that theres nothing wrong with it but they still give me a replacement just incase. well thats good after sales service for u. dont have the report but only have the docu to show that they swap my gc for another.

3dmark software or etc. But u try install few game try
Weird previous card but good to hear ur current card is ok now.

try use furmark .

http://www.ozone3d.net/benchmarks/fur/

thanks peeps will do that asap but surely not today. work pilling. but its good so far because usually with the old gc, i dont even need to start a game. it only takes less than 5min and it will go kaput. but just to be sure i will run those benchmarking prog.

No report of the old graphic card, new grafic card was given to u, so then u shud closed the dispute right? Coz nothing to pursued already

bro i think u need to read why i started this thread or the whole thread, theres alot more to just getting my gc. and this thread was started by me but not for myself only. thanks for your input tho.

This post has been edited by vlwl17: Oct 28 2011, 05:02 PM

QUOTE(zhen^wei @ Sep 27 2011, 11:17 PM)
it is enough la kid.
this thread won't affect our online sales and also the company reputation as well.

Man, this kind of post is lame no matter how emotional you are .. no business with Idealtech for me

This post has been edited by shawida: Oct 28 2011, 05:18 PM

Aplogize for my rudeness and sorry to TS for this.

Every one have they own attitude problem , no one perfect . i can see idealtech is willling to help just maybe not in the good customer services way .

Thier reputation alraedy been drop since this thread . and TS already get back the card in new condtion . Damage have been done .

God teach us to forgive people instead of hate. TS should close this thread and i am sure Idealtech had learn a leasson form here .

Apology accepted. Just wanna tell u as a customer point view that not every customer is out there to cheat u. if u try treating them on a case to case basis u will get a better reputation. Its hard work i know but nothing is always easy.

Thats y im very happy with buildtech because they did their up most best to help me. im sure it cost them very little resource to render the help, but it does go a long way for customers.

This post has been edited by vlwl17: Oct 28 2011, 05:34 PM