hmmm.. Glad to see that u got a replacement.

But i still dont think justice or compensation was done enough for TS.

1. TS paid real cash for the GC with idealtech.

2. TS gets a problematic GC which took him quite a long time to get this problem settled.

3. Meantime, Idealtech pockets the money and safety earned. While TS have to run here and there to get this issue solved. Eg, the two computer shops that he send to check. Going to buildtech to send the GC for RMA himself which it suppose to be done by the Seller by right.

4. Buying a good which is not able to be used for almost 4months? i assume? i didnt really keep track of the actual dates. All this is really frustrating for TS.

Well, imo its wasnt really enough for me but since TS is ok with the compensation then i think there should be no more disputes.

This post has been edited by mugenz: Oct 28 2011, 05:41 PM

We get the same results from Build Tech when it ready from Sapphire.
They mention to Avoid any trouble, Sapphire had exchanged with new Card. so there is no idea what's wrong with the first card.
hope TS no problem with the replacement card, no more compatibility issues like previous.



This post has been edited by zhen^wei: Oct 28 2011, 05:45 PM

i agree with u nagflar that noones perfect. tho im not sure was the help that idealtech was giving at that time was up to an average customer service standard. Tbh im not sure if this really did any dmg to this biz. rep mayb a little. But this serves as a warning for potential buyers. Like i said i just didnt open this thread for myself. And i really hope to have a safe and good Lowyat forum to do trading hence thats why i decided to write this. (i want it safe and good because i m and will be using it all the time too, dont u guys want it to be that way?)

As for closing this thread. it is really up to the forumers, if most of them comes in here and read the whole thing and tell me its good to close it i suppose so then it should be close.

AGAIN, i will like to extend my deepest and sincere thanks for the help from all the forumers who have directly or indirectly offered it. Something i did really expect but im glad to know we still have really ethical malaysians. Lastly too i would like to thanks Alex Lee of Buildtech for the card swap.

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Added on October 28, 2011, 5:49 pmim not sure about this. but since u didnt check my comp how sure are u its compatibility prob?

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Added on October 28, 2011, 5:59 pmmugenz somehow i have to say U R THE MAN

u just sum up alot of stuff and hit it bullseye. u have a crystal ball or something? lol yeap i had to do all those by myself which is y i keep saying that idealtech after sales service was not even up to a standard one. got the card in May and it started to give prob i think about 1 month or less so 5months of waiting. and u guys know how fast these components drop in price hence another part where i lose out since i cant use it for 5months.

yes it is really frustrating mugenz n its not that im ok with it but like i said before the matter was handed to buildtech already. the thread here is to warn other forum users. compensation? well thats up to Zhen wei whether he wants to compensate me or not. honestly i dont expect much from them after being treated this way and im really happy that i have my card now and its working well. He did apologize but i really dont know if he knew what he was apologizing for? only time will tell. Thanks again mugenz for all.

This post has been edited by vlwl17: Oct 28 2011, 07:04 PM

work with some mobo problem but some not.
I mean ur first card.
so u can check your 2nd card.
finally we just find out the buyer's other hardware got problem, it is motherboard if not mistaken. We had same conclusion that that computer shop simply say the gc problem maybe just want to do your business
this is just one of our experience.

for your case, not to say your motherboard problem, but since the Sapphire say no problem for your first card, i think there was bad batch or wat ever.
hope you happy with ur new card.




It can be understanding if anyone want to blame me for "past experience", or TS want to blame us because not sending the RMA behalf of u. We will listen and accept and improve.

If you say this dispute thread will lost some potential buyers, this is comfirm. but if u say it will make us quit from this forum selling i would say no.

Might be some problem with the batch or so. who knows? but its definitely not compatibility issues like u mention earlier


Dont think anyone here including myself wants u to quit selling ur stuff here. What we all want (i can safely say this on behalf of the forumers) is a good customer service and after sales one(unless u dont have one then pls state so). Past experiences are very important. Just like why we learn about history. Dont have to tell u y past experiences are important but thats one of the building block for a good reputation and image. Hence thats y ppl say that rep is hard to build.

Trust cannot be earn so easy and again Rome was not build in a day. If u start with a bad foundation building block, u will have to tear down the whole build to make it again so that the building will be stronger. Past mistake will come back to haunt u. only choice is to start doing it right and hopefully it will offset the bad ones u did. Then again ppl always say that all the good things u do will mean nothing when u make a mistake because u will be brand or reminded on that one mistake.

This post has been edited by vlwl17: Oct 28 2011, 06:57 PM

no business with Idealtech for me oso even i can't find what i want in this planet....

This post has been edited by TT lim: Oct 30 2011, 03:32 AM

Enough of this. Your post it irrelevant.

Move on.

/thread

This post has been edited by shaunhsc: Oct 29 2011, 09:23 PM

I can't comment or wat?press the report lo,you want me to shutup?i will say more....so


read this
http://forum.lowyat.net/index.php?showtopi...30247&hl=tt+lim
and then read this
http://micgadget.com/6395/taiwanese-mac-mini-pricing-errors/
and this
http://micgadget.com/6521/apple-taiwan-wil...mistaken-price/



my POV.

to test a gc is not like play some game or BT overnight (what if i play angry bird for a few hours and the gc got problem on 3D and T&L part ,what GC is doing when BT ),a gc handle 2D and 3D render,T&L render,DX9,DX10 even DX 11 engine.a gc got a gpu,memory chip,power unit and cooling system,it could be fault in any where unless you test it properly,not those play some game and BT trick ,even a diff driver version oso could make diff,Play game and BT will not do the job

This post has been edited by TT lim: Oct 30 2011, 04:32 AM

Interesting link TT lim. it was surely worth my time spent reading it. wish i had read about this before buying. but thanks for bring it out.

ic, haha. finally saw TT Lim reply at my 2 years ago dispute thread against this customer.

rkwan67 and youliang are very young students and they are very smart person. and we settle at very peacefully, Refund and get back the Rams even one pair of it was opened if not mistaken. They come my office, then We pay back the refund + RM50 as compensation because we sent wrong ram.

what's relate to vlwl17's story ?

responsibility,computer part sometime just don't like each other without reason,you should know that,both case the same,you try to put the fault on the buyer,after all,when situation just not on your side then only you change altitude,that why i bring up the thread,wise guy know what i mean.

Thanks TT lim. Aye it is about responsibility, customer service and after sales service there that actually connects the dots. shows that im not an isolated case here concerning about those things from IT and ZW.

This post has been edited by vlwl17: Oct 31 2011, 09:51 AM

you mean, i could go to plaza lowyat, grab a RAM, open it up, shit it in mah PC and get a full refund if it isn't compatible with mah mobo? full refund when i have opened the packaging and shit it?

As far as i can see it's relevant, he can give his comment u can't give yours, don't complain, if u pity ZW then stop throwing charcoal in the fire. What u do provoke ppl more. ZW do wrong this is confirm. Actually when you apologize to everyone and TS publicly, i think its very good already since TS already got new card everyone happy but when u say sorry dont add the but this but that, just sorry enough. Its like saying im sorry but actually not rly my wrong also. TS don't want to close thread yet maybe he doubt ur sincerity is understandable after all the things u said and done. I also don't know you apologize is cause you want save your reputation or anything but it doesn't matter, since u apologize already u might as well admit your own faults and mistake in your heart, put down your pride and accept it. Now don't refute or debate anything anymore. You already admit you wrong, ppl comment u just accept then this thread will eventually die, nobody so free keep talk abt this issue. TS got new card already, nothing to dispute, now is the best time to keep your promise to change and follow your earlier promise to keep quiet on any comment. This is for your own good.

This post has been edited by eddy86: Oct 31 2011, 02:39 PM

haha...did you read whai i say?did i say refund?did you know what happen here?don't try something s******,are you sure all the ram you bought from LYP is virgin that nvr shit in ram slot bf?

ok guys cool it. pls refrain from personal atks because i would love to also but then again it is very "childish" to do that. if u have opinions e.g i wont get stuff from IT bcoz of this" or "buyer is not correct due to...." then do post pls. constructive ones. if u have experience about IT and ZW service good or bad and u want to state it out pls do. but personal atks arent good for all of us. I thank all of u who were trying to help and understand both parties and as i said bfore i like to have this thread as warning to others not to con, fool or to give bad after sales service (and didnt state dont do aftersales service). also always give the benefit of the doubt to each post that is written here. and if u do write post while being emo, i think its best u dont or admin could help me to erase that.

thanks again

no refund but can change to another RAM even its opened within 7 days except u tear the warranty sticker...thanks

thank you. not relevent to the case here but constructive and acceptable
hmm.. maybe i was abit be hasty. seems to be a little bit to the point for this case if u look at the service stand point view.. kk my bad.. double

This post has been edited by vlwl17: Nov 2 2011, 02:15 AM

well shithead, what i meant is, research burden should be on buyer's side. if he go on buying without doing slight research on compatibility, then seller doesn't have to entertain any return or exchange.

bro if u read the case he was refering to, it was not about compatibility. it was IT that gave the wrong ram. anyway pls do refrain from calling names bro. thanks alot. and yes buyer also have the certain responsibility on the items they buy not every single thing the seller has to be blame. its kinda common sense already. agree with your point. Thanks again

This post has been edited by vlwl17: Nov 2 2011, 11:54 AM