QUOTE(Maneki-neko @ Jun 29 2014, 04:32 PM)

a well established company group but yet poor customer relation management!
Think the company is lacking of talent

actually the problem these days so many new developers entering the industry
everyone knows the property industry is lucrative hence everyone wants to be a developer
some do it themselves some engage the experts to do
as this is their new experience plus lack of experience staff, the experience to us as buyer usually is not great but what is important is the developer must recognise this and work to improve it. it is simple human attitude and follow up
lack of this is like tidak apa attitude after sell i make commision then habis
some do not care because they don't value the brand name of the company
many staff are like this
they cannot equate the company they work like their own image so tidak apa lor
i went to their showroom. nice. sales person also not bad but of course they want sales time mah...