so do u practise on any seller for now ?
even i bought the goods i also won't reject and get upgrade or refund for 7 days. maybe someone get more knowledge in law can give us some guidelines.

If your fighting point against the consumer is "Goods Sold are not returnable, refundable nor exchangeable", i believe this is lose the case.

I only go for exchange when the product defective or not able to use for my purpose. e.g. bought universal aircond remote but although it wrote able to work with the aircond model, but in fact, it dont, i get an exchange for that, from Tesco.

Unless the people really would abuse his/her rights, you may choose not to deal with him/her.. anyone studying law, please give some opinion..

yes the highlight 3 point is the point that u have the right to exchange with correct one or refund.
but if u bought the universal aircon, before u buy, u know it can control for 1 device, but after u using it for 2 days, u thinking to upgrade to another more expensive controler which can control more than 1 deivce or more function. that is same like the case study number 2.

for ur 3 point as above, i strongly agree that not correct statement in product description can let the customers to do exchange or refund.

the rules *Sold are not Returnable* only useful if you company very big and in market already 10 years old. if you home based bussiness and apply this die already.

You just wasting time discuss the problem never end...it happend to all small dealer@retailer.It also happend to big dealer like Sengheng also but because Sengheng already 20 years in market and have whole branch at Malaysia including Sabah and Sarawak so the effect so small.Their also have a lot of stok and have most for all brand.plus they have member card.Do installment also.also have billboard advertisement everywhere.If they loss 1 customer they get 100 new customer.

This post has been edited by Futurewyatt: May 1 2011, 12:48 PM

Regarding Case Study #1, I have a personal experience similar to that, but in my case, the price change happened within a day.

So I told the CS rep that I wanted to cancel my order (although I already paid, but the item haven't shipped) and re-order because of the price change. She offered me the discount and told me it's not necessary to cancel my order.

I was very happy with the customer service and mind you, this is a foreign website. Impressed with their excellent service and that's one of the reasons I'm more willing to shop at overseas websites hehe.

Case Study #3:

I also noticed that most sellers on LYN have this disclaimer: Sellers will not be responsible for any damage/loss during shipping.

I think this clause is very unfair to buyers. It is hard to argue if you're a buyer and performed the transaction by direct transfer to the seller's bank... But by right, a seller should be responsible for any damages/item loss caused during the shipping. That is why a diligent seller will always either request the buyer to buy insurance (although the buyer can refuse) or include the insurance cost in their total selling price and purchase insurance anyway. For online transactions, if you pay by PayPal or shop at places like Ebay, you don't have to worry about such disclaimers because your purchases are protected by PayPal/Ebay and you can always claim if you don't receive your item.

This post has been edited by msdevious: May 1 2011, 02:41 PM

no guarantee if there is 3rd party shipping company who do the delivery work damage the parcel. even u want claim, buyer only can claim from shipping company. max RM200.

if wan to get double protection also can, buyer have to pay for the insurances, same like airasia

Edited due to buyer request to keep this case in PM

This post has been edited by lingloong: May 3 2011, 10:25 PM

wat case ? just education purpose.

Buyer insist the case to be removed and keep private until futher instruction even there is no name/nick enclosed here

If things didn't goes well, will re-post again for public opinion

This post has been edited by lingloong: May 3 2011, 10:55 PM

Just some opinions....

"Refund within xx days without question" policy does not work with Malaysian (no offense, seriously). U give them this, and they will take for granted. Other countries people are more well-behave (in terms of purchasing stuff.... ).

"Shipping risk bear by seller" policy also hard to work, reason is most seller send to 3rd party couriers service for delivery. As buyer, u do expect the risk of postage. Fragile stuff are never be a good idea to post at the beginning.

computer @IT stuff who want pay insurance?

no. for the courier service shipipng. before delivery the skynet or gdex will asking either u want to add on more insurance or not.

Case Study 3:
a customer bought a media player (R1055) then he go flash the firmware (other brand ! ) within 7 days he bought, not sure what he not satisfy with the player but there is nothing to improve for a realtek 1055 player because no have networking feature and no IMS software support.
end up he ask his father come to my office to request one to one exchange because he brick his player. of coz we keep the player and exchange the PCB because we failed to recover it and request RM50 for the service charge. His father said the item still not exceed 7 days, should get one to one exchange and no any charge for the repair. then he said if buy from Tesco sure can get refund or exchange within 7 days.

* Yes product can be exchange / refund within 7 days with reasonable like faulty or quality problem. If user brick the unit by flash with other firmware. this is their own risk, what we can do is help to recover or exchange the PCB and charge customer. Think from the seller side, we need to send back to manufacture at China with the cost just because you flash the wrong firmware or DIY the Player.

customer : "Hi, how much printing ?"
internet cafe : laser printing cost RM0.50 per page
customer : "Wah so expensive"
internet cafe : yah laser printing no profit, just extra service for customers

so the customer prints tens of pages. and knowing the cost, the customer still marah b*tchy mouth, yeah like I forced you to print or hide the cost.

"Customers always right" is a fallacy I've never believed in.

---

Added on May 6, 2011, 11:12 amPhone call : "hello, 20 years ago I bought 64MB EDO-RAM for RM5000, now 1GB DDR RAM only Rm100! I Demand refund of RM4900!!!"

jokes aside, regarding Case Study 2:, I think if the item is just few days old, u should allow the upgrade and buyer should bear all shipping costs. It is good business practice , common one too.

This post has been edited by zzzxtreme: May 6 2011, 11:12 AM

I guess u forget to put this in ur sales thread :

"Flash firmware at your OWN RISK! warranty does not cover wrongly usage of the device including firmware flashing"

we can cover if the player brick after flash to our firmware. but he flash into other brand firmware.. this make me no eyes see.

Shuld no problem la. Last time i buy RAM for 4GB = RM230. 1 week later check price, RM130 can get 4GB already. Lol

Case Study 5:
A SMS from customer :
Previous SMS i had deleted, roughly is asking the customer to proceed the payment so office can send out the parcel today (monday). then the customer telling me he is calling to my colleague already tell to my colleague he want to self collect at my office (with rudeness), and i am agree with it.
then his reply start with:

yeah don't be scared. report him to the police and seek legal advise.
royal family or sultan or agong are bound by the law, they can even be prosecuted in courts

it's fishy la, no super rich guy is gonna buy something online from lowyat

haiz.. just sell a TX3 for profit few ringgit, will get this type of warning.somemore sound like want to kill yours whole family and colleague
now days business really hard to do ar...

zhen wei i think is your previously avatar problem la.
then got the ppl come kacau you.