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> "Customers Always Right" but must be Reasonable, come learn from our case study! Case5

funnyface
post Apr 27 2011, 07:55 PM

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One question, case study: hmm.gif

Seller sell an item at RM100. On the same day the buyer pays RM100 to buy the item.
On the second day, seller drop price to RM80 BUT he havent post out the item to the buyer, so is that fair to buyer? hmm.gif
Just asking only.... whistling.gif
funnyface
post Apr 27 2011, 08:15 PM

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QUOTE(madeleine_1406 @ Apr 27 2011, 08:04 PM)
if the buyer agree wit the term n condition which is set by the seller and have paid for it,which means buyer have agree with the amount which is agree by both rite!!
doesnt means tht even the seller sold it cheaper to other buyer which it say its unfair to u as u dont make nego til tht amount which is other buyer did  right!!every buyer n seller can nego until the transaction is paid right!!!
tht just my opinion..
*
But in this case the seller obviously knows by next day he is going to drop the price and he intentionally doesnt want the buyer to know, how does this sound? unsure.gif

*So far i have never seen any safe-trader do this but just for case study..... rolleyes.gif
funnyface
post Apr 27 2011, 09:44 PM

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QUOTE(zhen^wei @ Apr 27 2011, 09:00 PM)
SSD and Hdd Price keep changing everyday/ week
same like tesco price keep changing. once u deal with this price, then this is the deal.
*
Let's say for my case study, the next day buyer saw the price drop and seller havent send out the item. If the buyer ask (NOT forcing one) for refund/reduce, is that consider buyer's right or the buyer already consider a lousy buyer? hmm.gif
funnyface
post Apr 27 2011, 10:09 PM

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QUOTE(zhen^wei @ Apr 27 2011, 09:50 PM)
can discuss to reduce the price. but when u agree to deal with the seller with the first price. then that is the deal ! no such thing as when price diferent then deal differnet price. wat if the price higher ?
*
Got 1 personal experience la, almost same wif the case study but i never ask for refund la. I was asking why the price suddenly drop, then the seller say price fluctuate according to supplier (same per ur previous comment nod.gif ). As a good seller, he takes another good approach by offer a better discount on next purchase. icon_idea.gif
I think this is a good solution la, seller not need angry, buyer also wont butthurt, win-win situation... whistling.gif
Just for reference la, some time cannot blame buyer upset for suddenly drop of price (before getting the item, after got the item does not count). icon_rolleyes.gif
funnyface
post May 4 2011, 03:34 PM

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Just some opinions.... wink.gif

"Refund within xx days without question" policy does not work with Malaysian (no offense, seriously). U give them this, and they will take for granted. Other countries people are more well-behave (in terms of purchasing stuff.... whistling.gif ).

"Shipping risk bear by seller" policy also hard to work, reason is most seller send to 3rd party couriers service for delivery. As buyer, u do expect the risk of postage. Fragile stuff are never be a good idea to post at the beginning. wink.gif
funnyface
post May 6 2011, 11:48 AM

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QUOTE(zhen^wei @ May 6 2011, 10:48 AM)
Case Study 3:
a customer bought a media player (R1055) then he go flash the firmware (other brand !  doh.gif ) within 7 days he bought, not sure what he not satisfy with the player but there is nothing to improve for a realtek 1055 player because no have networking feature and no IMS software support.
end up he ask his father come to my office to request one to one exchange because he brick his player. of coz we keep the player and exchange the PCB because we failed to recover it and request RM50 for the service charge. His father said the item still not exceed 7 days, should get one to one exchange and no any charge for the repair. then he said if buy from Tesco sure can get refund or exchange within 7 days.

* Yes product can be exchange / refund within 7 days with reasonable like faulty or quality problem. If user brick the unit by flash with other firmware. this is their own risk, what we can do is help to recover or exchange the PCB and charge customer. Think from the seller side, we need to send back to manufacture at China with the cost just because you flash the wrong firmware or DIY the Player.
*
I guess u forget to put this in ur sales thread whistling.gif :

"Flash firmware at your OWN RISK! warranty does not cover wrongly usage of the device including firmware flashing"
tongue.gif
funnyface
post May 25 2011, 10:53 AM

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case 6 is so EPIC!!!! sweat.gif

i LOL'ed very hard~~~


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