i have similar issues now.. a customer request for exchange a with a minor problem she found on her angry bird plush... it was a thread end that wasn't being cut properly, can be fixed easily by cutting the thread by herself... she insisted to exchange... no idea how to solve the case with her now :S

Your case quite ridiculous. I don't think you have to replace her.

Some buyer just too skeptical bout the stuff they bought. Small matter can treat like SOooo BIG issue when they misinterpret the term "Customer IS Always Right"

Ignore is the best policy, if you entertain them, they will get up on your head soon

yea... i felt so as well... i had called her personally and explained... that is the best i can do.

If they want to be so choosy they should go retail store to shop. See the physical product before buying. Just that buying online is at their convenience and cheaper price

how did you deal with the case 5 and who is that btw?

a forumer. sorry can't disclosure the forumer
but he drive a big car, heard that he got relation with goverment ppl

not as sad as this case study

meh case study 6

happened around 1 yr+ ago, where prolimatech are still hot... >.<

One customer approached me and wants to buy a CPU cooler, i asked and it's just a mere E5400 and he say he wanna OC a little up to 3ghz as stock fan OC 3ghz = noisy. So i recommended him a basic cooler (Gelid Silent Spirit) that fits just nicely in his casing, and yay~ happy customer, Until the NEXT day he come back

seller: Welcome back "Buyer", how's the cooler? (saw he bring his PC along to shop again)
Buyer: Oh my, the Cooler SUCKS, temps are so high (as in our aircond room, it shows only ~ 57+ when OC-ed to 3ghz), and When i try to OC to 3.5ghz, the TEMPS are soo HIGH, Why isit SO? Why recommend me SHIT product? bla bla bla >.<

So in this case, i wanna ask him out d, cos he never tell me he wanna OC till 3.5ghz. but he as a regular, i offered him to topup to get the CM Hyper 212+ that has two fans (Push / Pull) that will definately do the work. and Self Telan Gelid and keep for now. Top up, see temps, happy customer again.

3rd Day.... He came back.. and i am very moody that time... WHY HE COME BACK Again!

buyer: you ah (pointing @ me) Why you give me such a Laoya Product! the fan is SOOO loud (he go tweak his Bios Smartfan -> 100%) and i can't even enjoy my songs... Bla bla bla~ and it's not really Cooling my processor! based on a thread that it OC's to 4ghz With the same cooler to get a Bette results (he failed to notice the Ambient temp @ malaysia compared to other countries Ambient Temp)

So Being a Courteous Seller, and since i also moody, i just ask him to take the Best Air Cooler, that's the megahalems, and since he is a "Rich" customer, that sits a S class Merc to our shop, so this puny $$ is not a problem to him. I even asked him to get Water Cooling, but he rejected it as he scare water flow out despite it's Sealed ones (H60 / Coolit Domino anyone?) + 2 units of Silverstone fan FM-121 + FM-123 with controllable knobs so therefore he could choose when to tune up / tune down fan speed so therefore won't distrub his enjoyment with his songs... And despite the cooler cannot fit his casing, he say nvm, just don't cover the side casing will do. And refuse to change the case despite i offer him free Assembly charges of swapping cases. His problem>.<

so a total of 3 Swaps, hopefully nothing happens anymore as i am bored to see his face... Somemore 7 day 1-1 exg.. i feel like shouldn't tell him that... +_+

And 4th day, almost the same as the previous day But this time with a Spoiled knob. He told me that his Child was toying with the knobs, and ended up breaking it, and ask for replacement... Plus he say the results are not good, only can get good results when Crank the fan speed to the MAX, and definately it's NOISY

So i asked him, Are you sure you don't wanna change to Water Cooling? and at last he say, if it has almost the results of prolimatech + silent as silent spirit,Yes. And Topup + - out the spoiled fan controller , so he goes away, and that ends up my case... with this customer... no longer return UNTIL the 7th day.

7th day, last day of swapping, he come with a partially wet casing, and i was shocked on what happened on that... All equipments are Toasted, except the GPU. HE asked me to PAY HIM BACK ALL $$ + Buy another HAMSTER for HIM... (tbh the hamster for some reason was let loose, and bit the water hose, and got electrocuted due to the high power leak from the water...)

This time, being a bad seller, i just poilitely ask him out, and just ignore him as he is being too nosy, and idiotic at the same time.

So How you guys think on this? failure customer? or I Fail as a seller? Because i didn't ask him that if he has a HAMSTER in his house and recommended him a Sealed WC?

this customer also got ==

@bonnykun

Wow, brother you're a really patience business man and a very fussy customer you met there. If i were you i already lost my temper and f***ed him.

actually i think 7 days exchange only for first thing, after it no such thing as keep changing cooler

Haha, cos Extreme Regulars... If i go "COD" @ his place confirm F him upside down, but now it's like... nvm la he come over... >.<

TBH i first time wanna change, 2nd time force him Buy new one instead chg, BUT Extreme Regular customer (Who purchase like 1-2 things, and newest gpu all follow)... so Just do for the sake of doing.

If @ US / UK, that really applies, first 7 days 1-1 exchange, and this type cases DOES happen, Espeically APPLE products... 16gb no like -> 32gb no like -> 32gb + 3g no like -> 64gb no like

case 6 is so EPIC!!!!

i LOL'ed very hard~~~

get some point.can try use it next time on buyer.lol(customer always right)

Only to some extend bro not all buyers are like boonykun.

lol, i think i know that guy.. he's kinda schizo person, bragging he's related to a royalty, though just staying in a flat
can read more madness here
enter at your own risk, mute your speaker

This post has been edited by clearcase: May 27 2011, 03:08 PM

I don't see any article regarding this guy. Are you trying to generate traffic?

a very common problem is when customer trying to bargain. Usually even at lowyat plaza, people will gather prices and so on and then bargain.

Like example, I always buy at Cycom and I tell which shop sell what price and so on. If they can lower then they will. But if cannot lower, they usually will say they cannot give me that price cause their cost is higher and so on. Usually, I will get from them anyway due to their sales service if price is not too much different.

However, the usual sales people will say..really so cheap there? Then you better buy from there. This for me is not the right way to deal with customers. It's like saying we don't want your business. Usually, when I hear this kind of comment then I will not buy from these people anymore. Sometimes it's also something like they don't believe you. The think their price is already king. Customers say ABC shop selling cheaper...it's like a mockery to their pricing. I understand that maybe they really make very little profit but still the kind of response to ask customer go buy somewhere else is not the right reply. Even if customers say that, they should say that is their best price already. Really cannot lower anymore instead of trying to challenge the customer.

abubin, u are educated customers.

from what i saw in my past 5-6 years in online sales, retail outlet, distribution line.

I would say 90% of customers will compare this and that, like very common i see in plaza lowyat, our forumers bring a paper of all the quotation from this forum sellers, i can see many name like cex, lingloong, zhen^wei beside the price and they want to press down the shop price pula. this is less logic then.