customer : "Hi, how much printing ?"
internet cafe : laser printing cost RM0.50 per page
customer : "Wah so expensive"
internet cafe : yah laser printing no profit, just extra service for customers

so the customer prints tens of pages. and knowing the cost, the customer still marah b*tchy mouth, yeah like I forced you to print or hide the cost.

"Customers always right" is a fallacy I've never believed in.

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Added on May 6, 2011, 11:12 amPhone call : "hello, 20 years ago I bought 64MB EDO-RAM for RM5000, now 1GB DDR RAM only Rm100! I Demand refund of RM4900!!!"

jokes aside, regarding Case Study 2:, I think if the item is just few days old, u should allow the upgrade and buyer should bear all shipping costs. It is good business practice , common one too.

This post has been edited by zzzxtreme: May 6 2011, 11:12 AM

yeah don't be scared. report him to the police and seek legal advise.
royal family or sultan or agong are bound by the law, they can even be prosecuted in courts

it's fishy la, no super rich guy is gonna buy something online from lowyat