As for the case 2 mentioned, his purpose is to get a cooler to cool his lappy, but the item he bought does not fit the purpose, if it is within reasonable period, maybe less than a month, he should be given the choice for full refund or let's say topup for better item, if its within 7 days, I guess is not a problem to exchange the product as most of the shops does practice this. If the product sold is defective, of course it need to be resolve quicker.
QUOTE
This was in UK, not sure if its applied in here.
Consumer rights: top tips
1. If you buy goods on the internet you have the same rights as if you were shopping on the high street. In addition, you have the right to a seven-day cooling-off period from the date you receive the goods, with the right to a full refund regardless of the reason for return. However, this doesn't apply in some situations, for example if the goods were personalised for you, were perishable, or are not in the same condition as when they were delivered.
Source:
http://www.crrc.org.my/crrc/index.php?opti...-news&Itemid=80other's refund and return policy, is set by the seller/retailer, if it set, you need to follow your policy, like Apple, some of them may apply "No Question Asked Return Policy" for 14 days.
This post has been edited by opera33: Apr 30 2011, 10:16 PM