i thought you're supposed to call the installer

call 100 to make report..

Installer also say he don't know what to do, ask me make report.
TM just called me today and ask me to upgrade my profile status cause it's still at 1MBPS.

Who to contact? My installer? He like dunno anything 1 -.-
If I call 100, who has the power to upgrade status?

again my 4mb.. auto downgrade to 2mb only .. shttt~~.. have to call again 100

fileserve using 218 ip i can get around 200 - 260kb/s using free account.

That is the problem
last time i got it 218 and can go for that speed
but for now
im no longer getting 218 ip
only 175.145 ip i got

your installer supposed to call NOC to update and request for 4Mbs for your line based on their work order. you must get installer to call TM to update, i think. Otherwise, go visit TMpoint to sort out.

Lols he dunno leh =.= He say he go email TM first

Honestly if that was the response I received from him, I would first give him a nice #$%^&*( and ask him to go back to training for what he should do and what he shouldn't. If an installer itself has no idea what is the further steps he needs to do, then there is a need that he need to get a job that he knows.

No offense but I think you should really tell them straight on this and ask them stop passing this through each of the department as this will get the problem nowhere but at the end of the day, you will continue suffering. Especially if you are paying money on this monthly on time.

I also noticed my 4mb actually is 2mb from the modem UI, i.e. 192,168.1.1, what should I do? Can I do any further troubleshooting prior calling 100 and report the matter?

Pardon me for not having read through V1 to V3 yet should my question already have been raised before . . .

Mins to post your speedtest (to Cyberjaya server) first...

@ AjkR06

Need to go home to do that ;p Will post later tonight when I'm at home. I did speedtest to Brunei before, the dl result were less than 2mb, so sad . . .

IIRC both my SNR and attenuation is in the 30's, as stated in the technician report slip.

I also having the same problem starting last week. Use 4mbps but when i check my modem UI, only 1.8mbps or 1mbps, and snr margin only 4.5dB. When I restart modem, it will getting back to 4mbps again and snr margin back to 36dB. I've made a report but so far TM haven't fix it.

Hi ,

I registered and the tm fellow came to my house. I stay in condo and my

Snr = 21.6 (max 22.0)
Line alternation = 46 (max)

He say i cannot apply because of the line alternation.. Any commands? i really need 4mbps..

this is very serious issue to the user, if we dont check... we're paying for 4mb but actually we only get 2 mb speed !!!

i logged the report yesterday. this is second time happen, for the first issue , according to the technical support its due to something
happen to the tmnet equipment caused its was reset to 2mb, everytime happen such us..power trip etc.. ..

The installer is coming to my house in 2 days time, I suddenly received disconnection just now (around 5.30pm) and the modem shows ADSL2+ now. My SNR margin left <10, attenuation >40 because of this change. I think I have no luck with 4mbps although one of the forummers (previous version thread) here received really positive changes on SNR margin and attenuation after the change of modulation. Now, it keeps giving me 115.X IP (which sucks A LOT, I was previously using the best 6X.X IP) regardless of my streamyx account (512kbps, 1mbps). Any idea on this?


***Updates - 7.58pm
My line turns better now in terms of actual usage (not SNR margin/attenuation, they are still very bad). When I download something with IDM, I can see the speed starts at 4XXkbps then stays at 2XXkbps for few seconds then drops to 180-190 kbps. (1mbps account - ADSL2+ modulation)
This is my ping test

speedtest


This post has been edited by XterNalz: Apr 19 2011, 08:07 PM

Then you should inform back the installer that u got a bad line statistics after he changed your connection setting at DSLAM...
For installer at my area, they usually will change the connection first at the DSLAM before come to customer house..
If the line statistics is bad, then they will cancel the upgrade process...

In my case, before this I'm using 2Mbps account with 115.xx IP and FYI, that kind of IP give me the full speed of 2Mbps when downloading from MU, RS, FS and also Youtube. I don't encounter any problem when using 115.xx IP.... I have no experience for 60.xx IP.. Now, I'm using 4Mbps.., and I don't get 115.xx IP at all.. Only 211.xx (very frequent), 175.xx and 110.xx IP (Hard to get this IP, only at the "lucky" time... some said that this IP are only reserved for Unifi users)

I think maybe the speed of certain IP depends a lot on the location of user....

---

Added on April 19, 2011, 7:05 pmYou should call TM and asked them to transfer u to the special department that handle the 4Mbps user....

This post has been edited by AjkR06: Apr 19 2011, 07:05 PM

Haiz, I'm so out of luck. How can this forummer get something like this? They assigned him to another DSLAM?

@ AjkR06

Taadaa . . .



About the best result I can get. The lowest =



This post has been edited by zerashk: Apr 19 2011, 07:35 PM

It proved that your connection are capped at 2Mbps...
For 4Mbps, you should get at least 3.2Mbps when do the speedtest to local server...

Now, it's time to call 100, request for transfer to second department since you're using 4Mbps.. (usually they will automatically transfer u to 2nd department after they checked your account information)...

Some more, you also suffered high ping problem...