I also having the same problem starting last week. Use 4mbps but when i check my modem UI, only 1.8mbps or 1mbps, and snr margin only 4.5dB. When I restart modem, it will getting back to 4mbps again and snr margin back to 36dB. I've made a report but so far TM haven't fix it.

Shogun, can you pls elaborate more on this?

If memory serves me right, one of the 2nd level cust service also told me about the server problem.

Now my speed is ok but if i restart the modem sure problem will come again...

My internet suddenly disconnected. Now when reconnected, my modem setting also set to 2mbps. Everything is normal except for the download speed, which is usually capped at 5mbps.

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UPDATE:
I saw TM technician doing something at the cabinet. Just received a call from TM. They said already change port 2mbps and will upgrade it too 5mbps.

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UPDATE:

Seems like OK already. But they downgrade my port speed from 5120kbps to 4096kbps. So speedtest results only get 3.2mbps.

This post has been edited by Mr.Wang: Apr 20 2011, 04:02 PM

I'm so pissed. Called 100 ask them cap me back to 5120kbps but they not allowed....gave me lot of excuses.

U can't lie to them cos they will send technician to your house to verify your complaint.

They (TM 100 CUST REP) told me my speed oredy reached 80% of 4mbps, so no problem. And when I insist them to cap me back to 5mbps, they said no more port for 5mbps, only got 4mbps....bullshit.

I got one of the technician tel number so I called him and told the story. He said he will try to upgrade it back to 5mbps. Hopefully he's the type that will keep promise. If he didn't upgrade then I will call him back until he scared to see my name on his handphone...lol

I've thought that idea already. But how to hide the modem's WLAN LED lights that keeps blinking? If they saw the blinking LED lights, sure they know someone is using wireless.

This post has been edited by Mr.Wang: Apr 21 2011, 12:52 AM

But the DATA and DSL lights on the modem blink faster if download something. The TM cabinet is very near to my house, maybe can do something to it...lol. Chances to upgrade back to 5120kbps is slim...
But I won't give up easily.

I'm back to 5120kbps. Guys, how much upstream speed for 4mbps? Last time my neighbour complaint tm about slow upstream speed, then TM upgrade his upload speed from 512kbps to 712kbps. No joke. I see his modem setting and clearly see his download is 5120kbps and upload is 712kbps.

I wouldn't dare to ask the technician cap me at 7mbps, dunno stable or not.

I think I will call the technician to upgrade upload speed too cos it is only 388kbps, not even up to 80% of 512kbps.
Mine one is:

Downstream Upstream
SNR Margin (dB) 36.0 25.0
Attenuation (dB) 5.0 2.0
Output Power (dBm) 7.5 10.0
Attainable Rate (Kbps) 13280 1228
Rate (Kbps) 5120 512


It is always on INTERLEAVE mode. People say FAST is better for gaming, but I don't play online games. Only download movies, so INTERLEAVE should be fine I guess.

I got 512 but if I run speedtest only get 388kbps, so not up to 80%. So can complaint TM again

I think the SNR and attenuation if something to do with how far your house to the TM CABINET. And also what mode you're on. I'm on G.dmt mode, not ADSL+2. I dunno why.

I dunno. This is what stated in my modem settings.

Mode G.dmt
Latency Interleave
Trellis Coding Enable
Status SHOWTIME.
Power Level L0

That's right. And I think they will test with their own account too.

Check in your modem settings. It's difficult to ask them cap you back to 5mbps. Unless you are lucky the 2nd level cust support that attend u willing to help. Even better if you know who is the tech man that fix your internet.

Now I don't think I will call 100 (except to open a report to get a rebate) for help anymore because the technician that helped me upgrade my internet back to 5mbps said just directly give him a call if got problem with internet.

That's a good news...! Yes normally they will ask call 100 first. But I don't know why he said just directly call him. I guess that's because he's in charge of fixing telephone/internet line in my area. So if I call 100, the cust support will forward the report to him also.

One of my neighbour also use 4mbps but only surf facebook, email, etc. No heavy usage.

Since you got a report, just proceed to report this problem to MCMC. Otherwise dunno until when u have to wait. Don't forget to get a rebate once your problem is solved.

Last time I complaint online via the MCMC form. They will take action but in my case need to wait about 1-2 weeks time before any action taken.

I dunno TM or MCMC that took so long. What I know is I received a call from TM after about 1 or 2 weeks (I can't remember) after I submit MCMC online complaint. You better telephone MCMC to follow up tomorrow if you want fast.

tomorrow is good friday

How is your internet so far? Is it stable at 4mbps? Mine is still not stable. Sometimes up to 4mbps but sometimes only 1.8mbps speed test results. And I see in my modem settings the downstream drop to 608kbps - 1.8mbps and few minutes later jump up to 5mbps again...up and down...weird

Try to restart your modem few times...see if it stays on 5mbps or not.

Dude I got same problem recently, intermittent. Sometimes it's normal 5120kbps , sometimes not.