again my 4mb.. auto downgrade to 2mb only .. shttt~~.. have to call again 100
Streamyx The Official Streamyx 4Mbps Users Club V4, Streamyx 4 Mbps Discussion Thread Q&A
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 Apr 18 2011, 10:30 PM
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#1
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Apr 19 2011, 05:44 PM
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#2
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QUOTE(Mr.Wang @ Apr 19 2011, 03:58 PM) I also having the same problem starting last week. Use 4mbps but when i check my modem UI, only 1.8mbps or 1mbps, and snr margin only 4.5dB. When I restart modem, it will getting back to 4mbps again and snr margin back to 36dB. I've made a report but so far TM haven't fix it. this is very serious issue to the user, if we dont check... we're paying for 4mb but actually we only get 2 mb speed !!! i logged the report yesterday. this is second time happen, for the first issue , according to the technical support its due to something happen to the tmnet equipment caused its was reset to 2mb, everytime happen such us..power trip etc.. .. |
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Apr 20 2011, 11:23 AM
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#3
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they said server hang.. huh how come server cause ..account setup downgrade to 2mb from 4mb? they still working to fixed~
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Apr 20 2011, 02:12 PM
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#4
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QUOTE(Mr.Wang @ Apr 20 2011, 12:46 PM) Shogun, can you pls elaborate more on this? my account is 4mb, but in the modem setting is showing only set 2mb only.. that why speed only can get 1.7mb..If memory serves me right, one of the 2nd level cust service also told me about the server problem. Now my speed is ok but if i restart the modem sure problem will come again...  i log a call to 100 and report , one of the techical support say in the server side having problem its hang, but i don understand why my profile 4mb..downgrade to 2mb ?.. they still working to fixed...now. |
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Apr 20 2011, 05:56 PM
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#5
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QUOTE(Mr.Wang @ Apr 20 2011, 03:15 PM) My internet suddenly disconnected. Now when reconnected, my modem setting also set to 2mbps. Everything is normal except for the download speed, which is usually capped at 5mbps. hahaha this is what is going happen to me later============================================================================= UPDATE: I saw TM technician doing something at the cabinet. Just received a call from TM. They said already change port 2mbps and will upgrade it too 5mbps. ============================================================================ UPDATE: Seems like OK already. But they downgrade my port speed from 5120kbps to 4096kbps. So speedtest results only get 3.2mbps.  |
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Apr 20 2011, 06:19 PM
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#6
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QUOTE(SnowFLak3s @ Apr 20 2011, 06:13 PM) what excuse they gave? hey.. for sure its diffcult.. tell them.. your speed is not reach 80% of the speed. |
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Apr 21 2011, 04:59 PM
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#7
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QUOTE(Mr.Wang @ Apr 21 2011, 02:27 PM) That's right. And I think they will test with their own account too. haih.. just received a call from tmnet, said the port already upgraded to 4mb.. i think its 4096 not 5120 as per originally setup..but nvm.. another 2 month left, after this will terminate 4 mb.. not really use 4mb. speed.. but if setup to 5120. the download speed is very2 good.. |
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Apr 21 2011, 05:45 PM
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#8
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QUOTE(Mr.Wang @ Apr 21 2011, 05:33 PM) Check in your modem settings. It's difficult to ask them cap you back to 5mbps. Unless you are lucky the 2nd level cust support that attend u willing to help. Even better if you know who is the tech man that fix your internet. wah so good , but normally they will ask to call 100. i getting back my speedd !!! Now I don't think I will call 100 (except to open a report to get a rebate) for help anymore because the technician that helped me upgrade my internet back to 5mbps said just directly give him a call if got problem with internet.   BUT dont know for how long , until it will reset back to 2mb.. hopefully not.. haha btw, i already request the termination for formm ermm think again.. to terminate.. hahah  |
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Apr 21 2011, 10:22 PM
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#9
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the problem here they never channel the problem to the right person in charge..upgrade the profile should be very.. can complete within 10min !!!
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Apr 22 2011, 09:49 AM
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#10
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QUOTE(Mr.Wang @ Apr 22 2011, 03:59 AM) How is your internet so far? Is it stable at 4mbps? Mine is still not stable. Sometimes up to 4mbps but sometimes only 1.8mbps speed test results. And I see in my modem settings the downstream drop to 608kbps - 1.8mbps and few minutes later jump up to 5mbps again...up and down...weird mine super stable !! Try to restart your modem few times...see if it stays on 5mbps or not. This post has been edited by shogun_125: Apr 22 2011, 09:49 AM |
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Apr 25 2011, 10:08 AM
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#11
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im really headache, just up for 3 days previous problem is account downgrade to 2mbs. latest problem is no dial tone. and no internet connection..
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Apr 26 2011, 12:17 PM
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#12
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QUOTE(SnowFLak3s @ Apr 26 2011, 12:07 PM) sure capped at 5120 its dangerous sometime to cap yours at 5120.. unstable port and caused hang.. |
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Apr 26 2011, 08:01 PM
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#13
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QUOTE(Mr.Wang @ Apr 26 2011, 06:36 PM) Dude how is your internet? Back to normal? Mine oredy changed new modem...Haiz...hopefully can solve the problem haiz, happy just for 3 days, after that having problem.. start with no dial tone, no internet, now my speed downdgrade back to 2 mb.. shhhtttt... u tmhave to call back to setup again. profile to 4 mb.. Added on April 26, 2011, 8:06 pm QUOTE(sg999 @ Apr 26 2011, 02:01 PM) depend on ur attenuation. Attenuation (dB): 12.5 (dl) 8.7 (up) -- good or not ?  This post has been edited by shogun_125: Apr 26 2011, 08:06 PM |
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Apr 27 2011, 01:57 PM
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#14
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QUOTE(wztech @ Apr 27 2011, 12:33 PM) mine was capped at 5120 before this but now capped back at 4096.. if u can get the speed around 80%, pls do not request how to request recapping at 5120? just called them and ask them to do so??  This post has been edited by shogun_125: Apr 27 2011, 07:23 PM |
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May 15 2011, 10:28 PM
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#15
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oh god.. my modem competely cant turn on..i think strike by lightning. heavy rain just now.., since its under warranty ..can get replacement from tmnet ?
This post has been edited by shogun_125: May 15 2011, 10:28 PM |
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May 16 2011, 08:34 PM
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#16
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http://58.27.100.110/index4.php?1614594856
i just try this Download Speed:3421 kbps (428 KB/sec transfer rate) ermm which one is correct? |
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