HLB - call Call Centre 03-7626 8899 to request cancellation

Asked me to wait for their telemarketer to call me again in a week's time to confirm. Why telemarketer?

Go to contact us > compose message and write a request to cancel there

LOL!

Standard chartered credit card cancel is really problem.
Here how it is going:

15-March-2013 -settle remaining amount, and fill up form to cancel card at Kajang branch. and promise call me back in 7 working days.
Then waiting, never call me back.
1-April-2013 -call to their platinum no only find out my card was never cancel!!! I was like huh?!?!!?!! I submit the cancellation request.
They promise call me back in 3 working days for card cancellation.
I wait, never call me back.
3-April-2013 -call again their platinum no, ask me wait again.
6-April-2013 -got call from price solution. say already waived my RM50 gov tax. I was surprised again? Not cancel my card, but I was told my card was not cancelled but waived government tax?

LOL....is this service provided by Standard Chartered Bank?

Fyi, you will receive SMS notification when the cancellation is completed.

Just forward the complain to Bank Negara.

Hello guys need help .. i just receive a credit card statement but the problem is i never apply for the credit card and this card is maybank gold card . and i see the balance statement is RM 50 .. i was like furious cause that day i call maybank and ask them to terminate my card but still they didnt terminate my card .. i wonder if i just go to any maybank and terminate this credit card or else .. hope u guys can help me ..

If you are very sure that you never apply for the card, then you should bring up this matter to the bank. If the bank insist that you applied, request them to show evidence. Make everything in black and white, ie email.

they could have offered it to you through phone?

better go to their branch and have it cancelled. and ask them to waive thr RM50 since y did not apply.

just share information here, i cancelled my citi clear card few days ago. I just make a call to SC and request it and be informed it would be cancelled in few days. I call back to check the status after few days and it done

Called and terminate my HSBC credit card. As for normal, CS asked reason why need to cancel, and said to me that can redeem the point for GST... Blu blu blu... Ended up on my one word just help to cancel it.

After this, he request for pin number, but I totally forgot about it even question mark what is the pin for mine. After that he just verify some detail from me since cannot provided PIN number...

After all, told me that someone will call me within 10 working days

I already received called from Standard Chartered after email them through their online platform. However, not yet received the SMS.

However, check on their online banking, the card already gone.

hey guys, i just got a call that my card just got approved ..

I wanna cancel it due to the credit limit is low for me.. but i havent receive and activate my card yet...

So my question is do i need to cancel it or just leave it ? coz i dint activate the card ...

Thanks .. P/S: having 1 now.. apply for another 1 for cashback offer

This post has been edited by skloda: Apr 29 2013, 03:14 PM

you still need to call to cancel.
activation is only so you can charge the card, even without activation your card still exist in their system

alright will do ... thanks for your info

Previously, I also experience this with HSBC card. Applying for SC, but got HSBC.
Then, I let it rot without usage.

Near to one year, the give a letter and ask me to use the card, or else the card will be cancel.
After 1 year, they give me another notice to use the card in the time frame of 6 month.
Only after that they cancel the card.

So, basically it need around 2 years for the card to be cancel by itself, and 2 years is too long, afraid someone might wrongly used our card information. So, if don't need it, just cancel it right away.

what about the GST?

its happen long before something called GST on card happen!

CS mentioned will call back within 10 working days, now already 12 days and I have make a called 2 times already, they still havent call back to me.

So, just went to HSBC branch, I was requested to cancel the card from there, but the staff told me that they cannot cancel it due to the GST has been charge to my card, so you need to call back to CS and question back to them.

I asked back the staff (branch), I was called to CS cancel my card since 19/4, so the GST can be waiver due to this reason? (the GST is charge on May)

Staff told me, is depend on the CS there and advice that kindly remember the name of the telephone officer, so that it will be easy to refer back to if there is something wrong there.

Going to make the call to CS and ask about this again.

Anyone encounter this issued?

Hi guys. Need some advice, if the bank refused to waive annual fee, can i cancel the card directly since i do not want to pay the fee too? Am i obliged to settling the annual fee first then they allow the cancelling process?

You need to settle the annual fee first before can cancel the card.
I do believe that you get the card by mistake, just its kinda expensive mistake.