How all your ping to 58.6.13.3 ( Perth Server) in Streamyx i getting 70-75.

Try using unifi ping and please tell me your package and issit on FTTH or VDSL.

I notice ping for FTTH lower than VDSL by 10 ping

Kepong having after 1 month, its depends contractor.

streamyx been throttle by bandwidth.
Well, sooner or later unifi will be throttle the p2p soon, no doubt for that.

There is minimum SLA, 24 hours though.

Immediate SLA only for Leased line, even that also not within 10-20 minutes to solve it.

Normally is like 2 hours, 12 hours, 24 hours and 3 days. Depends on problems.

Service Level isnt state in Contract,its best effort basis, that what make them in comfort position.
You can request to meet the account manager, and asking to pay extra (RMXXX to RMXXXX per month, price cant be review as its depends negotiation, you required fixed ip for that).

The SLA Agreement normally consist of Bandwidth and downtime. (Latency will be based on route and upon request)

But Bandwidth wont be confirm if you using torrent and depending on host upload.

They can confirm downtime, else penalty given.

But their contract isnt really complete, fully optimize loop hole.