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Unifi Official TM UniFi High Speed Broadbrand Thread V9, save RM200 from 16 February - 31 March !

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stimix
post Mar 25 2011, 09:41 AM

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Yeah Y'say line abit slow esp ..streaming kdrama series but after midnite, Ok liao
bai1101
post Mar 25 2011, 09:43 AM

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tomorrow will be my big day hope nothing screw up~~~~

The new TM dlink router can flash DDWRT or not?

This post has been edited by bai1101: Mar 25 2011, 09:43 AM
hackwire
post Mar 25 2011, 10:22 AM

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is unifi hotline number is FOC? have to wait so long to get their operator to respond.
bai1101
post Mar 25 2011, 10:27 AM

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QUOTE(hackwire @ Mar 25 2011, 10:22 AM)
is unifi hotline number is FOC? have to wait so long to get their operator to respond.
*
calling from ur wired phone yes F.O.C.
Calling from ur mobile than it will charge local call or fix price per call
IwanAGP
post Mar 25 2011, 10:37 AM

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QUOTE(bai1101 @ Mar 25 2011, 10:27 AM)
calling from ur wired phone yes F.O.C.
Calling from ur mobile than it will charge local call or fix price per call
*
1300881221 not FOC la... It charges 4 cent per minute.
boonwuilow
post Mar 25 2011, 10:41 AM

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How the torrent speed?
I felt slow...
hackwire
post Mar 25 2011, 10:49 AM

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FAXXXK ... I called these pigs and especially this particular people just hung up the phone.

I reported to them that my modem is malfunction because the Power LED Switch is not litted.

Unifi b****: Are you at your computer sir?
Me: Nope im outside and i wish to claim for new modem under warranty.
Unifi b****: Is it the Router or another device
Me: The D-Link Modem
Unifi b****: That's the Router
Me: ok
Unifi b****: Is it one light or all the light?
Me: sometimes one light and sometimes all the lights are gone.
Unifi b****: Which light?
Me: The power light and sometimes all the lights not litted. Ok lets not confuse thing. All the modem light is gone.

.....dut. ..dut... hung up by her.... till now no follow up at all.

This post has been edited by hackwire: Mar 25 2011, 10:50 AM
doremon
post Mar 25 2011, 10:51 AM

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Settled my first bill yesterday. Felt so relieved not owing to people money lol. I double check on my payment status via Unifi customer service. Payment still pending cause done it thru pos office malaysia. Will take 2 to 3 working days to get the transaction.

While on the phone with them, I ask about the caps. They told me no such news given yet from the upper management. But according to her, they need at least 6 months in advance of notification then only cap will be valid.

So this means by next year only caps will starts. Looks like when the caps be valid, will will dcc the unifi service lol. I think by then should get all wanted movies already keke.

This post has been edited by doremon: Mar 25 2011, 10:54 AM
t3arsCulprit
post Mar 25 2011, 11:19 AM

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QUOTE(hackwire @ Mar 25 2011, 10:49 AM)
FAXXXK ... I called these pigs and especially this particular people just hung up the phone.

I reported to them that my modem is malfunction because the Power LED Switch is not litted.

Unifi b****: Are you at your computer sir?
Me: Nope im outside and i wish to claim for new modem under warranty.
Unifi b****: Is it the Router or another device
Me: The D-Link Modem
Unifi b****: That's the Router
Me: ok
Unifi b****: Is it one light or all the light?
Me: sometimes one light and sometimes all the lights are gone.
Unifi b****: Which light?
Me: The power light and sometimes all the lights not litted. Ok lets not confuse thing. All the modem light is gone.

.....dut. ..dut... hung up by her.... till now no follow up at all.
*
She dunno wat is the problem tongue.gif
So better chao asap..
kuekss
post Mar 25 2011, 11:31 AM

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i tell u all dont sign up with those dealer very slow 1..u direct call tm unifi customer service will very fast..and direct choose the date n no need fill the form..i dy install 2 unifi the installation date not more than 2 weeks...its true...
ericpires
post Mar 25 2011, 11:40 AM

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QUOTE(kuekss @ Mar 25 2011, 11:31 AM)
i tell u all dont sign up with those dealer very slow 1..u direct call tm unifi customer service will very fast..and direct choose the date n no need fill the form..i dy install 2 unifi the installation date not more than 2 weeks...its true...
*
I signed up directly with TM UNIFI cs because they called me up 2 weeks ago but i only decided to sign up yesterday. They told me that their installers work 24/7 but my installation date earliest is only Apr 23 lolzzz
blinky_w
post Mar 25 2011, 11:45 AM

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wah.. they can install in midnite also o ...

i also sign up yesterday hope they can install it soon... haha
hackwire
post Mar 25 2011, 11:46 AM

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QUOTE
FAXXXK ... I called these pigs and especially this particular people just hung up the phone.

I reported to them that my modem is malfunction because the Power LED Switch is not litted.

Unifi b****: Are you at your computer sir?
Me: Nope im outside and i wish to claim for new modem under warranty.
Unifi b****: Is it the Router or another device
Me: The D-Link Modem
Unifi b****: That's the Router
Me: ok
Unifi b****: Is it one light or all the light?
Me: sometimes one light and sometimes all the lights are gone.
Unifi b****: Which light?
Me: The power light and sometimes all the lights not litted. Ok lets not confuse thing. All the modem light is gone.

.....dut. ..dut... hung up by her.... till now no follow up at all.


hey guys, i been calling them like 3 times and every calls i made, the waiting time is 7 minutes and i cannot afford to wait for someone to pick up as the phone bill is runnning. Still i can't get anyone to pick up the call in the Techician Department. If call charges are applied for these calls, what do i need to do now since i will be paying for such nonsense and illusion service provided by TM Unifi.

I expect them to call me back as previously the guy operator said someone will called me. I plan to TERMINATE this service is they are not helping to solve my problem and waive the fees for this new installation which is now about 1 WEEK.

This post has been edited by hackwire: Mar 25 2011, 11:47 AM
dimenxion
post Mar 25 2011, 12:01 PM

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when you want to call any hotline. do it in the morning. it will help you with the waiting time. trust me, i did that all the time (astro, tm, etc)
old_and_slow
post Mar 25 2011, 12:09 PM

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typical malaysian. just complain nicely, they will hear you.
they are also human, they have feelings.
if u scold them, they also will feel sakit hati, hence ignoring you.
hackwire
post Mar 25 2011, 12:12 PM

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This is the content i sent to Unifi email .

QUOTE
I am experiencing bad connection with my Unifi from the Day of Installation and nothing is solve yet. the Router has no light and have reported to one of your unprofessional lady staff today. she hung up and no follow up call.
I intent to report to Unifi that I need a router replacement and reinstate the new billing date after problem is solve . Please waive any fees incurred previously as the problem begins exactly after installation.
Please ask someone to call me at this numberxxxxxxx for further investigation asap . This Feedback form is sent on 25th March 2011. An email will be sent to Unifi@tm.com.my today for perusal.
All attempts to make a call to Unifi Support was cancelled due to unprofessional lady operator that handle my calls around 10.30am this morning. Thank you and hope a dedicated Service Technician attend to my problem .


I hope this is the most pleasant email i can sent out to get their help.

Added on March 25, 2011, 12:15 pm
QUOTE(old_and_slow @ Mar 25 2011, 12:09 PM)
typical malaysian. just complain nicely, they will hear you.
they are also human, they have feelings.
if u scold them, they also will feel sakit hati, hence ignoring you.
*
a typical malaysian assuming everyone will scold them.. hey dude, nobody scolded them. keep this thoughts of yours in your closet . i don't mind if she pays for my bill and i get the scolding.

This post has been edited by hackwire: Mar 25 2011, 12:15 PM
nickchai1313
post Mar 25 2011, 12:29 PM

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QUOTE(ericpires @ Mar 25 2011, 11:40 AM)
I signed up directly with TM UNIFI cs because they called me up 2 weeks ago but i only decided to sign up yesterday. They told me that their installers work 24/7 but my installation date earliest is only Apr 23 lolzzz
*
earliest April 23? i sign up 19 march the earliest they give me still 8th of May le... haiz...

Added on March 25, 2011, 12:30 pm
QUOTE(blinky_w @ Mar 25 2011, 11:45 AM)
wah.. they can install in midnite also o ...

i also sign up yesterday hope they can install it soon... haha
*
when is ur installation date?

This post has been edited by nickchai1313: Mar 25 2011, 12:30 PM
Ash
post Mar 25 2011, 12:33 PM

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QUOTE(nickchai1313 @ Mar 25 2011, 12:29 PM)
earliest April 23? i sign up 19 march the earliest they give me still 8th of May le... haiz...

Added on March 25, 2011, 12:30 pm

when is ur installation date?
*
which area are you from?
nickchai1313
post Mar 25 2011, 12:42 PM

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QUOTE(Ash @ Mar 25 2011, 12:33 PM)
which area are you from?
*
im from Selayang ..... why? different places will coz different installation date?
hackwire
post Mar 25 2011, 01:03 PM

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After 30 minutes i received this email from UNIFI. I have to compliment them for this if Redza really took note of my email . Mean time, i see light now.

QUOTE
Dear Sir / Madam,

Thank you for contacting TM UniFi.

Refer to your e-mail on UniFi connection issue. We acknowledged your problem and please note that we have forwarded this matter to the technical department to proceed with further action. At the mean time, we really appreciate your kind patience, as we will try our best effort to resolve this problem.

Thank you once again for your understanding and co-operation and we look forward to serving you better.


Regards,

Redza Roslan
UniFi Email Team
TM UniFi Centre
(Sales)  : 1 300 88 1222 Mon-Fri (9am – 9pm) , Sat (10am-6pm)
(Customer Support) : 1 300 88 1221  (24x7)
E-Mail: unifi@tm.com.my


This post has been edited by hackwire: Mar 25 2011, 01:03 PM
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