FAXXXK ... I called these pigs and especially this particular people just hung up the phone.

I reported to them that my modem is malfunction because the Power LED Switch is not litted.

Unifi b****: Are you at your computer sir?
Me: Nope im outside and i wish to claim for new modem under warranty.
Unifi b****: Is it the Router or another device
Me: The D-Link Modem
Unifi b****: That's the Router
Me: ok
Unifi b****: Is it one light or all the light?
Me: sometimes one light and sometimes all the lights are gone.
Unifi b****: Which light?
Me: The power light and sometimes all the lights not litted. Ok lets not confuse thing. All the modem light is gone.

.....dut. ..dut... hung up by her.... till now no follow up at all.