Yes I want them to stop this mess. I want the internet to be back like it was before this mess started in November and all hell broke loose.



I don't think any person, not just me, would ever have faith in such a company. All we're asking for is transparency in the contract and a good service. Are we asking for much?

they reason why they switch to ADSL2+ is because most network vendor are phasing out ADSL1 equipment. Who still use ADSL1 ? even Vietnamese use ADSL2+

but what embarrassing is that even with ADSL2+ they cant even offer the max speed of ADSL1 max speed of 8mbps.
i done a survey before and it seem that in Japan DSLAM server are placed almost every 500m from the main road to the resident house and one Taman (Neighborhood usually in Japan) may have up to 5-8 DSLAM server play within a inter-lapping radius of 500m. So it mean that most of them can enjoy max speed of ADSL2+

In malaysia ? 2 taman 1 DSLAM server the most is two per-Taman

There didn't seem to be problems before the capping fiasco. So why all this change now? It just seems to point to not enough bandwidth, especially since Unifi started earlier this year and expanded more a couple of months ago.

TM advertised Unifi as having data transfer limits. Then temporarily suspended it due to so-called user complaints. It's not due to the complaints, they knew users will not sign up with the limits. Now they still don't have enough users as expected, so I guess they are afraid to start the limits again. That's what it looks like to me.

Instead of punishing Streamyx users for this, why doesn't TM implement the Unifi data transfer limits as they initially advertised from 01 Jan 2011.

What sense is it to say that Streamyx users are utilising too much bandwidth when at the same time they promote higher speed Unifi currently without limits? Most Unifi users must be downloading a lot if not most of them won't need that high speed packages. So Unifi users are also using a lot of bandwidth. But Streamyx users are being targetted??

Go limit Unifi users first, as already stated in the Unifi package advertisement, then talk about Streamyx users.

i don't this is a good idea doing the survey here, maybe the star poll would be a better platform. we need all the voices of streamyx users in Malaysia to cast their votes. nobody should be left out.

No no guys..

Forget about the 1TB downloaders. They're insane bandwidth eaters. I'm talking about us 1Mbps users who download ~30GB a month. If it matters to you, my usage is mainly downloading HD video podcasts from Miro. They are 100% legit videos, nothing illegal. Go check if you don't believe me.

So the question is. Yes is good/bad for what? No is good/bad for what?

I think they shouldnt touch the 512/128k lines... 512k is just enough to browse a webpage with decent speed, provided it's 512k all the way and 128k of upload is also needed to be constant. hav to remember that in order to receive... u hav to send(layman terms)

Heavy users should be the one who are throttled. not the whole network. there should also be exclusion to certain websites that have relays nearby or locally such as youtube and google (do not count data from these website)

While i rest my case on banning illegal downloading, i still think heavy users should be throttled. since TM wont buy bandwidth to cater all and they have said that many times... it's something that has to be done i guess.

Yes, the 10% affecting 90% might sound like an excuse, but this is the only choice they are giving us, so i think we have to get the best of what they are giving. 1% of something is better than 100% of nothing. unless we are ready for full scale "war" with TM, which is a GLC...

And well... TM is one of the only major GLC that has not been suffering losses. others like sime darby, perwaja, MAS etc has lost big amounts of money, belonging to the public, so i would take it as they do not want to end up like the others. thus, giving priority to business users, cooperation, enterprise, while normal home users will have to give in to them. - just an assumption.

But then again, we are already so far left behind from other developed countries in terms of internet technology, in overall speed and quality of service. while taking measures like FUP, TM should allocate more resources to improve quality. and not to look at it in a sense of expenditure to the company. but benefit for the nation instead.

Also, their FUP policy is very sketchy... no clear definition as to what and how they are doing it.
is the FUP going to take account LOCAL HTTP downloads?
is the FUP going to take account LOCAL media streaming and LOCAL sites?
because i think that if they have to resort to implementing FUP on local /near neighbors, they really fail as an ISP.
international links? what kind? torrent protocols? all protocols? voip? all executable extensions? all archived extensions?
yeah, a 500mb exe file from megaupload is most likely software piracy, but what about a 500mb file from download.com?
what about antivirus softwares that use archives to update?

then again they have to remember that 1 streamyx line does not equate to 1 streamyx user.
for example a 4mbps international capacity, if shared by 5 persons, would be okay for normal browsing and casual video streaming etc as there is .8mbps to share among all 5. but if they hard cap the international link to 1mbps, everyone is only left with .2mpbs to work with, and that would not be good for a house with 5 users.

TM has to set up a research team on their own if they really want this to happen. Dont say that they are using us to do surveys, this is actually the best way, for them to know what is needed to be done, provided it is done properly

This post has been edited by andrew9292: Dec 18 2010, 01:57 AM

like i mention

TM have yet to give a clear defination on what are lite or waht is heavy user ?
for example, some mak cik pak cik use 1mbps view email or online news.. they sure use less than 10gb pr month.. u use 30gb ?

so TM will consider you heavy or lite user ? That is what we dont know.. This is the bad i highlighting

Ok I got your drift. You make an excellent point. As you said, they need to be transparent about how they categorize a heavy user versus a light user.

transparency is WAHT TM lack of !

+1 Agreed! Spread this poll out. Let it go to The Star Online! Let thousands vote, instead of a few hundred here.

But make the poll more understandable for goodness sake!

This post has been edited by Oga: Dec 18 2010, 01:54 AM

MX510, tell us more what happened at the meeting.

Did any of you ask about:

1. Definition of heavy users?

2. When will Unifi data transfer limits be implemented?

3. Why the need to do this sort of survey and talk about capping and limits etc after all this years?

Also, you cannot just put a survey like this without much more info. Nobody should vote on such a survey without first knowing all the relevant info and having questions answered. Who is going to answer all the users questions here? Surely not MX510? Is there a TM rep joining here to answer questions?

Again, I think nobody should vote without full info and answers. This is like forcing something upon users through other users.

If TM thinks this forum has enough users to get feedback, then someone from TM management should join and participate.

Yes. Do NOT vote peeps! I did my part and did NOT vote yet as the poll is quite "blurry" so far. Why vote on something you're unsure of yet?

It's no different than immediately signing a 10-page contract without reading a word... or something like that.

andrew9292, did you attend the meeting?

Maybe before it was 10% Streamyx heavy users affecting 90% Streamyx other users, but now maybe it is 90% Unifi users affecting all Streamyx users...

I agree that getting user feedback is a good way, but not like this. First of all, how many Streamyx users will read this thread and participate out of all the total users? Come on, TM has the list of all its users. A web page set up for a survey by them or an email sent out to all the users is the way. They cannot do that?? I still say they are just using users to get to other users.

Yea, maybe we MX510 can give answer in 8 hour. Or now.

This post has been edited by takercena: Dec 18 2010, 02:08 AM

where are all the 1TB downloaders? why no comment from them, eh?

one of our mod/staff was there.

Yes, and let me also say this. Say for example the result is everyone agrees to a data transfer limit. Then the next survey will be focused on that. And they give you a choice of 5Gb, 15GB or 20GB . Then what? You will say, ok let's just take the highest one since they all seem low anyway and so vote for 20GB. Example only.

IWO, they can dictate how the outcome is going to be according to what the outcome they would like to have. Mainly because there is no further info, no way to get answers, no way to debate anything.

Look at the survy options again. Take for example:
Limited Bandwidth like UniFi VIP packages ( 60GB per month )

Was it just MX510 who put 60GB to show as an example of how it is for Unifi?

Or is it really 60GB? For which package? 1Mb? 2Mb? 4Mb? Or for everyone irrespective of package?

How can you agree to data transfer limits when you are not told what they would be?

How can you agree to contention ratio when you do not know what the ratio will be and even if you do, how exactly will the contention be resolved and bandwidth distributed?

There is not enough info or answers. You must have that to make an informed decision.

Coming to think of it, your suggestion is the optimum method of making a survey in my opinion. I have my own suggestion too: Send out SMS messages to TMnet subscribers to their mobile phones at a suitable time of the day and ask them to vote for free by keying in a set of numbers or letters or both and sending to 2222 or whatever their number is.

Why should any of us customers have to be bear any negative effects of TM's overselling and general incompetence? We probably should be talking about getting TM to pay us compensation

All busy downloading in case FUP is changed and things become worse...